Personalised Gifts Engraved reviews

Personalised Gifts Engraved reviews

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Awful company

I used 3sharp ltd to order some engraved trophies for our end of season football awards. After ordering using their express service to ensure I would receive the items in time, I received an email on the day that I should have received the trophies to tell me that they are out of stock. Why it takes 3 days to tell me that I have no idea. Had to request a refund which I am still waiting for. Terrible service.
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Took over a month to get what I ordered!

I ordered a personalised bauble a week in advance for a wedding present for friends, it arrived finally after three weeks (and I requested a refund on delivery, note it wasn't offered to me!) I couldn't believe my eyes when I opened the parcel to find two huge spelling mistakes - when I had advised them correctly in an email what was to be typed!! How difficult can it be to copy? Finally over a month after the order was placed I received the correct item. Good customer would have fully refunded me with apologies and complimentary order.
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Review by confirmed purchaser

not good service

hi
im not happy with the service i have received at all
i ordered 2 engraved cloocks Order Number: MA65HL10010717
Order Date: 30 November 2012 22:26 GMT which was only ment to take 1 week to get deliverd to me so on friday 7th december when i still not received them i called to find out when they would be deliverd has i needed them for a wedding on saturday 8th december if i new they would take longer then a week i would not of ordered them anyway i was told they have been sent out on friday 7th december and i would recive them on monday 10th december but guess what im still waiting its been nearly 2 weeks now its unbeliveable so you are very lucky im giving you 2 stars
yours sincerly
joanne hagger
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Review by confirmed purchaser

Not happy

My goods did not arrive when they were supposed to and no one responded to my e-mails until after the 5th e-mail, then went on to tell me I will receive my goods on Thursday a week late, this is not acceptable as I was told in an original e-mail they were being dispatched last week and I should of received them on the Friday I have asked for a full refund, as the items were needed for a christening which has now happened
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Review by confirmed purchaser

Can they do the job? Yes they can

In spite of some complicated asks ('I'll pick it up'; 'Please post it') the half pint Sheffield made pewter tankard arrived safely and engraved correctly to its new owner, Max aged 9 weeks, which has much delighted his parents, brother (who has one too) and grand parents. Many thanks for all your help in this matter.
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Not a happy customer

I ordered a gift for after my stepson graduation to make sure I had the correct degree on the tankard. The trouble started when TWO gifts with identical inscriptions showed up. I apparently ordered the same thing twice and have obviously paid twice for it. They say I ordered it twice but I only had one confirmation of the order, it had concecutive order numbers. I only wanted one I have ended up with two and paid twice. Not very happy and unlikely to use again.
personalised-gifts-engraved.com

Reply from personalised-gifts-engraved.com

Unfortunately in this case two orders have been placed by the customer, had we been contacted when two payments had been taken we would have cancelled one of the orders.
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Poor service+very disappointed

I ordered an engraved certificate holder box for my daughter's graduation on the 22nd November. I ordered the item on the 11th but it still hasn't arrived so I phoned the sales department who assured me they would look into it and ring me back.

No-one has rung me back so I still haven't a clue where the gift is or when it will turn up.
And obviously I wont be able to give it to my daughter on her graduation day.

Very disappointed, if there was a problem they had my contact details so they could have at least told me there was a problem.

No doubt will have to keep chasing them for an answer and I wont be using them again
personalised-gifts-engraved.com

Reply from personalised-gifts-engraved.com

We apologize for the delay with this order but we can confirm that this will be delivered to you tomorrow, we have also left a message on your phone.

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Review by confirmed purchaser

Absolutely thrilled!

I purchased this glass tankard on behalf of my sons for their dad's 60th birthday - we are all very pleased with the tankard - my only negative is that I ordered on-line on Thursday but didn't receive till the following Tuesday and it was his birthday on Monday.
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Review by confirmed purchaser

a very disapointing experience.

Goods did not turn up in time for my sons 18th. Polite customer service but no apology offered. Was told it would turn up the day after his birthday. It didnt. It arrived the following day in a nice presentation box that wasnt deep enough for the tankard causing the lid not to fit. The tankard was a nice design but the workmanship around the handle area was poor. Not very satisfactory and will not be using this site again.
personalised-gifts-engraved.com

Reply from personalised-gifts-engraved.com

We apologize that this order left us later than expected, if you are unhappy with the quality of the tankard please contact the office and we can arrange for this to be sorted.
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Review by confirmed purchaser

Happy Shopper

A great website to order personalised gifts.

Website is easy to use and odering is a breeze.

The item arrived within 5 working days of ordering it and was beautifully made and engraving added that personal touch.

I would highly recommend this site.
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Review by confirmed purchaser

EXCELLENT GIFT & SERVICE

Amazing gift, bride said it was the best gift EVER! Quick delivery and well packaged, would highly recommend.
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Review by confirmed purchaser

nice enough but maybe wouldn't return

bought an engraved tankard in a gift box. The engraving is word perfect and the box is very nice.The tankard however is heavy and the engraving lovely but the tankard itself has two lines one down either side almost like a seam, these give it a very cheap look. Also there was no tracking information provided and the delivery took a wee while although it arrived in time for the occasion it was an anxious wait.
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Review by confirmed purchaser

Very willing to go the extra mile to ensure customer satisfaction

Overall I have been very happy with my products and service from Personalised Gifts Engraved.
There was a misunderstanding over what we wanted engraved on some of our gifts but the company were more than happy to rectify the mistake and have got the items out to me very quickly.
I would definitely use the company again.
My only recommendation would be to maybe update the website so that it asks for more specific details for the engraving so what is wanted is clearer and less easy to be interpreted wrongly.
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Review by confirmed purchaser

Shockingly bad, don't bother, item didn't arrive and claiming money back via bank.

Please don't order from here, I ordered a 70th birthday gift for my father 2 weeks before his birthday, it never arrived. The promise of delivery in 5 days is wrong, the promise of contact from them if not is false, you can never get through on the phone and they don't answer emails. Truly shocking, i seems like a one ma in his house outfit.
Currently trying to reclaim my money via my bank as they don't respond to my emails.
personalised-gifts-engraved.com

Reply from personalised-gifts-engraved.com

Unfortunately this order did leave us later then usual, but was delivered to the changed address supplied by the customer, our office opening times are Monday to Friday 8:30am - 12:30pm and 1pm - 5pm. We answer all calls and respond to emails as soon as possible.

If a refund is required for this item you need to contact our office and arrange for the item to be returned to us.
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Review by confirmed purchaser

Very nice gift. Quick delivery

Very quick service and a lovely gift. I would definitely recommend this company to friends.
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Review by confirmed purchaser

Perfect Gift!

Ordered a Tankard for my friend's Passing out parade for the Army. Had it engraved with his Regimental coat of arms, and a personal message on the back. Quality of the tankard and the engraving was absolutely spot on.
Ordered using the express option and it arrived when they said it would. Certainly will be using them again!
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Review by confirmed purchaser

Excellent product, excellent service.

I placed an order online for 6 engraved tankards. I emailed over the logo and text to be engraved. The full delivery arrived 5 days later as advertised, fully engraved, without a single problem, well pakaged and in individual boxes. Offered everything I could have asked for.
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Review by confirmed purchaser

Sheffield metal products, still the envy of the world.

Very fine job in total,
Many Thanks,
Ray.
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Review by confirmed purchaser

Writen with elegance

Brilliant service
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Review by confirmed purchaser

Unacceptable delays followed up with unkept assurances. Poor.

Tanakrd ordered 27 August with a request that it be delivered no later than 7 September, well within the time frame for a 5 day despatch turn around.
Called 6 September and was advised gift had been despatched for delivery next day. It hadn't.
Followed with enquiry the following day advising Saturday 8 September was the deadline for receipt of gift as the recipient would returrning home to Australia after that. Advised that it would be put on delivery for saturday morning. It wasn't.
Merchandise tracker still showing gift as not having been despatched. Assurances were evidently hollow.
personalised-gifts-engraved.com

Reply from personalised-gifts-engraved.com

Unfortunately due to circumstance out of our control the order was unable to be delivered on the Saturday as requested. The order was dispatched on the Friday and delivered on the Monday.

personalised-gifts-engraved.com Details

About this company

personalised-gifts-engraved.com is the UK's leading supplier of personalised engraved gifts. We have a wide range of gifts to suit every occasion.

Visit Personalised Gifts Engraved

Contact information

Call us on: 08456045524
We live here: 3Sharp Ltd, 411 Petre Street
Sheffield S4 7UU
United Kingdom

Category

Personalised Gifts Engraved is ranked 159 out of 180 in the category

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