It took 6 days to prepare my order for shipping! Wow, it is first experience in my life to wait for order being shipped so long, usually it happens next business day. Their web site estimated delivery by Dec 24, but it turned out to be Dec 29, which means my friends got present far beyond Christmas. No information on their web site on how extremely long it takes them to prepare regular order, and it sounded like my order would be for sure delivered by Christmas.
This is my second time ordering from this company and love that I can personalize products but when I received the last product I ordered I was very disappointed. The cursive print was broken. I called customer service and they are not replacing item since that was what was shown in the preview. Well at a glance of the product I just looked up the spelling made sure I spelled it right. I didn't realize I had to make sure the way they printed the letters were not going to be joined correctly. This "was" a gift but it looks tacky. I'm extremely disappointed and was surprised that they would sell something that's not printed right. When ordering you need to really look at the font they will be using and not just the spelling.
Received product, was very disappointed in quality of photo on mug. Wrote and sent a photo of the product received, complained about the quality, said they would redo it if I paid 70% + shipping. No refund or product satisfaction with this company. Would recommend not purchasing a mug with photos - will try Walmart instead, cheaper and no shipping charges. After I stated that this was unacceptable - they never replied back to make it right! Very poor customer service.
BEWARE the description of the "Sit 'n fish personalized cooler and chair" was deliberately misleading. It is not a chair, at most it is a very small and flimsy stool. When I received it, I was unpleasantly surprised to see that it was not the chair I had expected. The tiny stool is not something that the adult for whom I purchased this Christmas gift can use. It is not "an easy and lightweight portable chair." It is not a chair and I would be very much surprised to find that it has a 200 pound capacity. It is extremely flimsy and I do not believe it would hold up for long at all. The person for whom I bought this "chair" could not possibly sit "in" it comfortably. I am left with a monogramed stool that I cannot use. My experiences with Personalization Mall have been very good up until now and I expected better quality.You have lost a customer. My son can not sit and fish on this tiny stool. It was a complete waste of money. PersonalizationMall uses a neat trick, by personalizing the things sold. By personalizing the company can claim that they cannot accept returns for poorly made and misrepresented merchandise. I had more faith and confidence in PersonalizationMall than this. I am truly disappointed not only in the stool but more importantly in PersonalizationMall. Various definitions of "chair" include the following:
chair - definition of chair by the Free Online Dictionary, Thesaurus ...
A piece of furniture consisting of a seat, legs, BACK, and often arms, designed to accommodate one person.
Chair - Definition and More from the Free Merriam-Webster Dictionary
a : a seat typically having four legs and a BACK for one person
Chair | Define Chair at Dictionary.com
a seat, especially for one person, usually having four legs for support and a rest for the BACK and often having rests for the arms.
chair: Definition from Answers.com
www.answers.com › Library › Literature & Language
chair n. A piece of furniture consisting of a seat, legs, BACK, and often arms, designed to accommodate one person.
chair - Definition of chair
www.yourdictionary.com › Dictionary Definitions
noun. a piece of furniture for one person to sit on, having a BACK and, usually, four legs
chair - definition of chair by Macmillan Dictionary
a piece of furniture for one person to sit on, with a BACK,legs, and sometimes two arms
All definitions include a back. Chairs have a back. A stool does not and the description was of a "chair". I relied to my detriment on the fraudulent misrepresentation.
I have now read the reviews and I am not the only one disappointed in the product. The description and size has disappointed a lot of PersonalizationMall's former customers. Even those who liked the cooler part of the thing felt it was too small and smaller than represented. PersonalizationMall was well aware of the problem and did not correct it, supporting my position that the fraudulent description was deliberate and not accidental. They probably have a standard reply to the complaints about this product because they get so many. Shame on a company that until now I held in good stead.
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