Pest Control Supermarket.com Ltd reviews

Pest Control Supermarket.com Ltd reviews

Excellent
9.4
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Review by confirmed purchaser

good efficient service

The good arrived promptly and the quality of the bait box was good. Not sure that all the rats have gone yet, but hopefully in time.
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Review by confirmed purchaser

Very pleased very speedy delivery

I was really made up that I found pest control supermarket. What I was looking for was explained very good so I knew what I was purchasing and how easy it would be to use.I wasn't disappointed at all.
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Review by confirmed purchaser

Made an order, paid and the items arrived the next day. What more would you want?

I brought two mouse traps from this company. They had the items in stock, the price seemed reasonable and they arrived the next day. I had no problems at all.
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Review by confirmed purchaser

Excellent Service

The service is excellent I have bought pest control items to have in reserve in case I have a problem with neighbouring restaurants who do have regular pest problems, I have not as yet had the need to test the contents, but I am confident in this company as I have bought before for the office nearby and who have found the products effective.
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Review by confirmed purchaser

Amazing service. Excellent product

Every time I order something from this site, the service is speedy and efficient. If you need to speak to someone for advice, again can't fault anything. I never look anywhere else to buy my glue strips.
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Review by confirmed purchaser

Reliable suppliers.

Have used the company on a few occasions. The goods have always been well-packed and have arrived very promptly.
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Review by confirmed purchaser

Excellent service

Just sent off my second order to Pest Control Supermarket for a neighbour who like myself is having Rat problems. Great service, orders processed and sent off very quickly, bait and boxes seem to safely do the trick!
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Review by confirmed purchaser

Greed is the key

Great products and effective. The litle Bug"*%rs were helping themselves before it was unpacked
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Review by confirmed purchaser

very good worked well

had a large rat problem know seems to be almost resolved now.

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Review by confirmed purchaser

A sense of disappointment

Dear Sir/ Madam,
I ordered some weeks ago the advanced mouse repeller. I have not heard before about your company-site until the moment the owner of the appartment suggested me to buy your product as a potential solution in order to get rid off the unwelcomed visitor (mouses). Unfortunately, the efficiency of your product is not the same as you describe in your site. In the living room of the appartment there is a small closet, where I found one small mice dead and another one that went out when I opened the door. Inside the closet I have put a box with poison where everyday is eaten by mice-mouses. I could not have put the repeller closer to the entrance of the mouse, in order to get rid of them even though in the description of the repeller says that covers almost 200m. The distance is smaller than one meter. I am tottally sure that the repeller does not affect harmfully the mouses as they continue to come almost everyday and eat the poison. I am very dissapointed about your product as I wasted my money. To make things worse, some days ago my roommate sent you an email of complaints but still we are waiting an answer from you. I will appreciate if you adress the problem.

Kind Regards,
Kosmas Kougioumtzis
Pest Control Supermarket.com Ltd

Reply from Pest Control Supermarket.com Ltd

Dear Mr Kougioumtzis

I'm very sorry and also slightly surpised to read your review, especially when to be fair, your roommate did receive an immediate response from ourselves within just 15 minutes of his e-mail.

We requested an order number from him as I believe there was some confusion with his surname being Giannakopoulos and the name on the order, yours being Kougioumtzis. Following this your roommate has since e-mailed back, a member of our accounts team has then had to match up and trace your order, before a member of our technical department could actively look into seeing what could possibly be wrong.

This has now been completed and in response to your complaint I would like to start by saying that we have now spoken with the manufacturers, who have advised that putting a food source (albeit poison) directly next to the repeller isn't advisable. The repeller works by emitting a frequency which is unpleasant to mice, encouraging them to move on elsewhere, however, if a mouse is very hungry it will still brave the unpleasant sound from the repeller in order to obtain a food source. I would strongly recommend moving this, as it is being counter productive and working against the repeller.

Secondly, the suppliers of this device, Rentokil have told us that in can take between 14 and 30 days for the device to achieve it's full effect. Should you wish to speak with them further with regards to this, then please do. Their telephone number is as follows:00 44 151 548 50501

Finally, we always do everything we can to keep all our customers happy, something which I believe is reflected in our 5 star rating, therefore, if after 30 days of using this repeller you still feel dissatisfied, then please e-mail us back through our website and we'll arrange a refund in full.

Should you have any further questions, please do not hesitate to e-mail us through our website and we will resolve your issues as quickly as possible.

I hope this is now to your satisfaction.

Kind regards

Mark Gardner
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Review by confirmed purchaser

Great service.

I have not used the product yet but the service was great.
Great communication. Would use and again.
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Caught in 5 minutes

I had been fattening up the pesky rat for weeks on a well known block poison product to no effect whatever, he just came back for more
Glue Boards delivered and put out the same evening when ratty came into view. He came back on his usual route and within 5 minutes he was stuck on the board and drowned in a bucket of water,,,result!! Fantastic product that does what it is supposed to
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Review by confirmed purchaser

good service

was not 24 hours as stated, but kept getting emails to let me know when was coming,
Pest Control Supermarket.com Ltd

Reply from Pest Control Supermarket.com Ltd

Hi Kerry

Firstly, thank you for your feedback. I'm very sorry to read that the delivery service was not to your satisfaction.

I was keen to look into this to see what had gone wrong, as we only ever provide all of our customers with a Next Working Day Delivery Service. Having looked into the circumstances of your order, I can now see where the confusion lies.

You are right in what you say, in so much as that the delivery wasn't completed within 24 hours. However, to be fair, this was due to the fact that your order wasn't placed until 7:20pm on a Thursday evening, at which time the courier had already collected for that working day.

However, I can see that our staff packed and sent your consignment as quickly as possible, that being the very next morning. It was then dispatched and delivered the next working day, this being Monday.

I hope this e-mail explains the reasons as to why your delivery wasn't within 24 hours and I hope you were happy with all other aspects of the product and service.

Kind regards

Allister
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Review by confirmed purchaser

order arrived faster than a rat in my trap lol

Excellent service, quality products
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Review by confirmed purchaser

We'll worth a try

These people deal with you quick on time and best of all free delivery over 50 pounds spent the goods I bought was the fairest deal on the web by far yours the chicken keeper
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Review by confirmed purchaser

Always provides exactly what I want

Quick to deliver and always has stuff in stock
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Review by confirmed purchaser

Rats hate your speed of delivery

2 nd purchase will be back
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Review by confirmed purchaser

expensive but good

I have been using glue pads to solve a large rat infestation as I did want to use poison. They worked extremely well, far better than glue pads I could get from the local hardware shop and they were delivered within 24 hours of placing the order
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Review by confirmed purchaser

I pay for the goods with the confidence of knowing I will get quallity and value for money.

This company specializes in pest control and have proved to me that they are experts in their field.
They have a large product base and also take the trouble to explain their products so that non experts like me are able to understand the best way to get good results.
Their delivery times are also excellent and this, coupled with my previous comments, are the reasons why I will continue to use them.

Pest Control Supermarket.com Ltd Details

About this company

pestcontrolsupermarket.com offers the best range of professional pest control products for DIY use, from rat poison and mouse traps to humane pest control products and electronic repellers.

Visit Pest Control Supermarket.com Ltd

Contact information

Call us on: 0800 024 24 66
We live here: UNITS 16-17, 53 MOWBRAY STREET
S3 8EN SHEFFIELD
United Kingdom

Category

Pest Control Supermarket.com Ltd is ranked 174 out of 1035 in the category Home & Garden

Pest Control Supermarket.com Ltd is ranked 2 out of 10 in the category Pest Control

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