Pet Supermarket reviews

Pet Supermarket reviews

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Review by confirmed purchaser

Excellent Service, Fantastic Products and Fast Free Delivery!!

I don't buy food or other products for my chinchilla from anyone else. There is a wide range of foods and snacks available, prices are very competitive and delivery is free with items arriving quickly!
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Review by confirmed purchaser

Excellent Products.

Very easy to order and fast delivery.Have loved all the products I have ordered for my little dog. Prices are very competative.
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Review by confirmed purchaser

Worm free

Delivery and price was excellent.
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Review by confirmed purchaser

Goods eventually turned up!

Had to wait over a week....for the wrong goods delivered....so contacted Pet Supermarket...they said they would re-order the goods and they would be delivered in 2 days......they didn't turn up...so contacted them again to be told the goods where never re-ordered, so they re-ordered them again and this time yay they turned up. Probably won't use Pet Supermarket again, too much trouble!
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Review by confirmed purchaser

Cheaper to order from pet supermarket rather than your local vet

The goods were delivered on time. Ordering was easy even for a silver surfer like me!!!!!

Just one minor detail I paid for faster delivery within 5 days but didn't realise this didn't include weekends and delivery was actually 7 days so will make sure I order again early to avoid extra charge.
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Review by confirmed purchaser

AWFUL - DAMAGED GOODS WITH NO HELP

I ordered 24 tins of cat food - all but 4 were dented. First customer service wanted 'just a couple of photos of a few tins' - and then, when they were sent, a photo of each tin was required. WHY would I ask them to replace undamaged product? Since sending the required photos I have heard nothing. Over a week now.
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Review by confirmed purchaser

Eukanuba

I always order Eukanuba dog food from Pet Supermarket and ordering and delivery is second to none. Price is great and there are always plenty of discounts. Would definitely recommend this company
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Review by confirmed purchaser

Delivery was poorly managed

Product fine however, delivery came on a day different from that suggested and no text message sent to communicate timing/date as had been opted for on the site as I placed the order. I have ordered from you several times previously and have found the texting re delivery a very efficient way to manage the delivery, hence my disappointment this time. When I mentioned the. Lack of texting to the driver he said he knew nothing about this!
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Review by confirmed purchaser

order arrived with in 3 days

from start to finish it is easy to order and the delivery had been delivered with in the time stated
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Review by confirmed purchaser

frustrating from start...wont use again

Ordered on internet as new customer. At checkout stage payment did not go through and as goods remained in my basket I went through payment stage again...retyping all my details...already frustrating. Same thing happened again - so picked up the phone. .more time and expense...to be told internet blip - payment sent twice would def be refunded. Still no confirmation email of order. .. next day get email saying your goods are still in your basket. ...ring up again....am assured it's a blip...was promised a discount voucher plus order confirmation would be sent....three days later still nothing - no confirmation, no voucher, no message to say goods have been dispatched so ring up AGAIN.....yes madam sorry about that, your refund has been done and amazingly your goods have just left the warehouse. Still no voucher though. ..goods eventually arrived all fine but took over a week, 3 phone calls, still no discount voucher and now guess what? My credit card bill arrived yesterday and I've been charged twice. ..no refund showing on my bill, so I will have to pay my bill so I dont get interest charged and then see if refund shows up next month... will I have to ring you yet again if it doesnt? I certainly hope not. .. I do know one thing though ' I wont be using you again!!
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Review by confirmed purchaser

Great Prices & Service

When ordering from Pet Supermarket I found it easy to navigate their web site. The prices were very good for top quaility dog food. I use Pet Supermarket all the time now for my pet requirements.
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Review by confirmed purchaser

Straight forward prompt service product does the job a lot cheaper than local pet store!

I regularly purchase feliway refills which are sold at almost half the price to my local pet store pets at home - feliway does not totally eliminate urine spraying but is not supposed to but is so effective that i can actually tell when the thing is running out as the urination increases, very happy with product, wish it was even cheaper but cannot complain when it is a fraction of the local store, the only thing i would like to add is that on delivery i wish whoever delivered it had noted my comments about if i am not in please leave in back garden as the last delivery just left a note which meant i had the whole bank holiday weekend with no product left, luckily my cats didn't urinate anywhere this time possibly as they were more relaxed with the hot weather and less visitors
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Review by confirmed purchaser

usual prompt and reliable service

I received the usual prompt and reliable service that I have come to expect when ordering from Pet Supermarket, I tried some different products as well as things I have ordered before and was not disappointed.
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Review by confirmed purchaser

good service

When I ordered my kitten meat I thought I would have to wait 2 weeks for it but after I received the dispatched email it was the next day I got my goods
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Review by confirmed purchaser

My pet Suki loves the choice of dog food her mammy orders from Pet supermarket

I would fully recommend anyone to buy their Pet food from Pet Supermarket, it is cheaper than major Pet Suppliers and delivered by friendly delivery company straight to my door, no more heavy carrying of Pet supplies, everything available on line, fantastic company to deal with.
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Review by confirmed purchaser

Hard to beat and delivered to my door too!

I like Pet Supermarket. They offer a good services and their prices are very competitive
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Review by confirmed purchaser

Nothing but the best supermarket for our pets.

You get good service and you orders are sent right away. If items are not in stock you find out straight away.
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Review by confirmed purchaser

Yodel is totally unreliable

Yodel delivered part of my order by leaving it on my front door step.,at the same time they put a card through my letterbox to say that they couldn't deliver the second parcel.
I went on line that evening to confirm that they would deliver the next day as per the card.
The next day no card and no parcel . Two days later a card to say that they had made there attempts?? And so it would be at the depot.
I emailed Petsupermarket to complain and they agreed that Yodel would deliver Tuesday 22april. .It is now 10pm on 22april and I have NO delivery. YODEL IS A RUBBISH DELIVERY COMPANY
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Review by confirmed purchaser

Good service, good communication, good to go back to :-)

Placed order which unfortunately arrived damaged. Contacted and returned and replacement des patched no quibbles. Good customer service provided
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Review by confirmed purchaser

RECEIVED GOODS ON TIME AND AS DESCRIBED

PERFECT - NO COMPLAINTS!

Passionate about our pets

7 Day No Quibble Returns

Here at Pet Supermarket we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items

Expert Advice

Pet Supermarket staff go through a special training program designed to give them all of the tools required to advise you on what products are best for your pet

Delivery on time or it's free

We will refund any delivery charges paid if your delivery arrives late

Lowest Price Guaranteed

If on the off chance you do find something cheaper elsewhere we will refund you the difference

Our Beliefs

We aim to provide delivery of the widest range of pet products, providing all of our customers with exceptional value without any compromise on quality with every order. Our goal is to form lifelong relationships with our customers through understanding their needs and those of their pets.

Visit Pet Supermarket

Pet Supermarket Team

We live here: Unit 2 & 11 The Courtyard 100 Villiers Road
NW2 5PJ London
United Kingdom

Category

Pet Supermarket is ranked 44 out of 89 in the category

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