Pet Supermarket reviews

Pet Supermarket reviews

Excellent
9.2
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Review by confirmed purchaser

Great product, stupid cat

The cat flap was easy to fit and looks really good. In fact it enhances the look of our old back door. Unfortunately our cat refuses to use it without a little help. Too used to having servants I fear. Actually the clearness of the flap seems to spook him somewhat whereas I had thought it would encourage him. He is very nervous and seems wary when near the flap. Training is in hand!
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Review by confirmed purchaser

Quick easy and fast delivery with clear online information.

I ordered SpotOn flea treatment after filling in the online health questions it was simple to go through to checkout and not bother at having to find it in the pet shops. Although I prefer to support my local pet shop I find ordering SpotOn easier to purchase online and it popping through the letterbox.
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Review by confirmed purchaser

Birds love it

Very quick delivery
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Review by confirmed purchaser

Good service.

Not much to say. It arrived when expected.
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Review by confirmed purchaser

Wuff service now

bit disappointed with new courier service. Had an email today saying I should have had my delivery by now ---- no such luck, don"t even get a text message now!!! Much preferred last courier, so fast +text notification, speedy service all round!!
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Review by confirmed purchaser

quick, efficient and good prices

very happy with pet-supermarket, good prices and delivery is great as they can txt you to let you know delivery times and send you the option of delivery then or a later time or with neighbour etc. very flexible. the products are great and delivered well packed too.
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Review by confirmed purchaser

Fast delivery and big range of brands available.

Pet supermarket has all sorts of different brands, usually to excellent prices. Lately this is the only place I can get the favourite food for my dog.
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Review by confirmed purchaser

Brillilant

really pleased with item arrived quicker than stated which is what we needed
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Review by confirmed purchaser

Dogs Delight.

Ordered our dogs there tinned food today. Fantastic Price,great value,good choice. Went with Standard delivery as it was free. Website said 8/10 days but 3 days later our order arrived.Will be using petsupermarket again.
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Review by confirmed purchaser

Excellant

Easy to order. And the the delivery is very quick. Will be using pet supermarket again and will recommend it to my family and friends.
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Review by confirmed purchaser

Perfect service

I placed an order in the evening and it was delivered by lunchtime the next day. Now that's what I call service, half the price of the big known store in my town and delivery was spot on! Couldn't fault them. Will be using again for sure, but a bigger order this time.
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Review by confirmed purchaser

Very competitive pricing, and delivery on time.

I always consider Pet Supermarket when buying my cat supplies, as you are competitively priced and delivery usually arrives as promised. Keep up the good work.
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Review by confirmed purchaser

good service as usual

use this website for many purchases. Even when there has been any problem it is always quickly sorted. Would recommend.
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Review by confirmed purchaser

No Problems

Found website - found right dog food - ordered dog food - paid for dog food (very reasonable price) - food arrived - Dog eating food - everyone happy.
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Review by confirmed purchaser

Great value - quick delivery

I always shop with petsupermarket for cat food - wide choice of products - very competitive prices . Great service alltogether!
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Review by confirmed purchaser

Excellent Service

I ordered 2 giant litter trays which were a great price compared to what I saw elsewhere. The delivery service was fantastic and we recieved them within 48 hours. Also this was tracked and we were kept up to date with an expected delivery date. I can't fault the service, price or product.
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Review by confirmed purchaser

Site easy to use & quick delivery.

I wanted something different for my cats & found what I was looking for on Pet Supermarket. The site was very clear & easy to use, so I chose the items & paid for them & received a confirmation of my order.
I got an email advising that my order was despatched & my order arrived well packaged.
I will definitely use Pet Supermarket again & recommend them to others.
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Review by confirmed purchaser

Good price but delivery could be better!

Purchased a small item which I could keep track of my purchase. Took 3 days to pick & post & 3 days to deliver. I would expect the 3 days delivery as it was bought with free delivery, but could do better with the dispatch!
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Review by confirmed purchaser

The birds are happy

I am amazed at how quickly my orders are delivered. It is well before the stated time. The packaging is good and I have only had one complaint when I found that the bag of birdseed had burst, which I reported. No problems since, and the birds seem happy enough!
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Poor service recovery after balatant error

It took a week to receive the item which in itself is average but certainly no more however when opening the item they had sent me guinea pig muisili instead of the James Wellbeloved cat food. So evidently there is no / little QC process or care excerised to back up the so called 5* guarantee. I have incurred extra expense as a direct result of their failings which there was absolutely no effort to address this until really pushed and even then it wasnt done in line with English consumer law. I simply ask that as they made the error that they make it good but it seems they feel it's appropriate to make the customer own their issues. That is not anywhere even close to 5* and to claim otherwise is painfully insulting. I'm well within my rights to get my card company to do a visa chargeback because of this which would severly increase your costs of admin.

So in summary it's cheap but so is the customer experience

Passionate about our pets

7 Day No Quibble Returns

Here at Pet Supermarket we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items

Expert Advice

Pet Supermarket staff go through a special training program designed to give them all of the tools required to advise you on what products are best for your pet

Delivery on time or it's free

We will refund any delivery charges paid if your delivery arrives late

Lowest Price Guaranteed

If on the off chance you do find something cheaper elsewhere we will refund you the difference

Our Beliefs

We aim to provide delivery of the widest range of pet products, providing all of our customers with exceptional value without any compromise on quality with every order. Our goal is to form lifelong relationships with our customers through understanding their needs and those of their pets.

Visit Pet Supermarket

Pet Supermarket Team

We live here: Unit 2 & 11 The Courtyard 100 Villiers Road
NW2 5PJ London
United Kingdom

Category

Pet Supermarket is ranked 45 out of 89 in the category

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