text received for delivery date which came and went, when i phoned a few days later the courier said parcel refused by my wife's office which was untrue as very small office only 2 people there. but could not say who refused. re delivery was o.k. but no promised text of re delivery date
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Please accept our sincere apologise for the poor service you received from our courier on this occasion. Although the couriers operate independently from us, they are still an extension of our service. With this in mind, we expect the same high level of service from them as you would receive when contacting us. Thank you for having taken the time to write to us as it is only with feedback such as this that we can get better at what we do. Please be assured that we have taken your comments on board and acted upon them.