Was told by dpd delivery was coming on a monday so asked my neighbour to sign for it, then received a text at 16.10 on the monday to say it was coming on the tuesday.
Ordered some buy one get one free items and the freebies were missing so had to email asking for them. Was told i should have added them to my basket which i had done, they then arrived 4 days later.
Wouldn't use this firm again
I always find the goods are very competitively priced, including branded products...extensive range, value for money and prompt delivery.
My dealings with you have been positive so far. The only problem I have is that you don't inform me when items I've ordered are out of stock. It would just help to know when you're expecting the products in to give the customer some form of time frame. Otherwise I'm not surprised you're out of stock so often. You make the buying experience so easy and are very competitive on price.
Thank you Petsupermarket all products delivered on time in one box with great prices and a bonus of 15% off this time, a really great company and would recommend to anyone with pets or who just wont's a gift, they sell stuff you cannot get on the high street, well done and a big woof from my doggie.
Fortunately we do not have any problems with our cat regarding urine spraying and vertical scratching. However, she does at times appear somewhat stressed, but since using Feliway Spray there has been a definite improvement in her general behaviour, which is lovely. We shall most certainly continue to use this wonderful spray! Many thanks and kind regards, Derek Rowley.
Little Oscar is a very fussy eater and I've tried all kinds of brands containing nutrients however he point bland refused to eat them. A friend recommended the above and he loves them. I use them as a treat outwith his normal dog food and he begs for more.
I cannot rate them high enough. Thank you Royal Canine.xxx
I know a place on the net where you can get all the pet products you need and what's more you will be surprised at how much cheaper they are compared to a well known pet store. I know where i'd rather shop.
I have been using Pet Supermarket for the last 9 months and they are very helpful if you need to speak to them, the service is good, and the value on their offers with free p&p is the best I have tried.
I have bought lots of things from the Pet Supermarket over time and have always been impressed by their prices, their range of goods and the service they provide. Items I order arrive quickly, well packaged and meet my expectation. On one occasion I messed up an order I put in, I contacted the customer service and they were brilliant they adjusted the order without quibble. Thank you Pet Supermarket!
Really like the way you are updated by phone or email when item is dispatched and the time that the courier will be with you.
The site is easy to use and items have always come on time. Have recommended to friends.
easy to use, but the webpage is slow to change from page to page. The service is great. SMS when the parcel leaves. good pricing and fast despatch although leave 5 days or so this does seem to have slowed up recently. It would be good to see more caged bird and reptile equipment form the major brands.
Pet Supermarket are a good company to purchase your pet foods and other pet requirements. Delivery is as promised and the prices beat other renown pet product suppliers.
I am very happy with my purchase, but very annoyed about the delivery person from DPD. They have lied about the parcel being signed for by myself, and they left me a note in big black letters saying PARCEL ON STEP AS YOU WOULDN'T COME TO THE DOOR !! The parcel was stuffed in my small plant pot on my steps. I had specifically said not to leave the parcel if no one was in, but they did. I am not very happy.
I ordered some cat food. The price was very good, and ordering the food was very easy. The after service was excellent. I had a text to say the food was on it's way, a text to say what time it would be delivered, and then another text to say it had been delivered to a neighbour, because my daughter went out. The food arrived in perfect condition. Would I recommend you to my friends, yes of course. Excellent service.
I bought the Feliway Spray as my cat is quite neurotic. We've recently moved and acquired an additional member to the household also (she's never shared with another cat before). Needless to say, No1 cat has not been happy and No2 cat has tried to dominate. Since using the spray No1 cat has been more relaxed and out and about more rather than staying in the bedroom. She'll hiss at No2 cat but he tends to rush at her no problem (then gets quiet time locked on the stairs to the flat!). She's not too traumatised and I think that the spray is really helping her settle in her new surroundings and with the added stress of a new member. Would definitely recommend and am thinking of using the diffusers to maintain the level of calm. Service was prompt, packaging good, so would use again.
petsupermarket is very cost effective for me as my dog has arthritis and his meds are quite costly to get through the vet, but a fraction of what they charge on this site. and when I didn't receive it once and told petsupermarket about it, they were very helpful in getting another sent out to me right away.
I have ordered from this company many times and have been highly satisfied but unfortunately on these 2 occasions something went wrong with the special offers. The Buy one Get one Free did not seem to happen which resulted in missing items having to be sent later. Also there was one item which was not on offer which was not enclosed in the parcel which I had to chase. Hopefully Christmas is to blame?
It was quick and simple to order with helpful advice given on phone. Really good! :0)
Each time I have placed a order the goods have been delivered fast with out any delay. Also no miss leading description of the goods supplied.
I've been more than happy with my purchases from Pet Spupermarket. The website is easy to use, there is a wide range of products, the prices are competitive, the delivery free and prompt. What can be better?
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