We have recently brought a 12kg bag of Heel's science plan dog food from Pet Supermarket and found it to be the cheapest we could find by £10. The delivery was also free which saved us the hassle of having to drive somewhere to buy it. It was delivered within 4 days and i recieved an email the day before and another email on the day with the time it would be delivered. We are very happy with the service provided and will buy our dog food from you in the future.
Good priced items, regular voucher offers to take advantage of. Good selection to choose from. I have used the services offered for a few years now. Have four giant dogs, pyraneans and new Caucasian sheepdog puppy, plus two macaws and two African grey parrots. Convenient to shop in bulk and deliver to your door.
The large bag of Iams arrived the following day which was earlier than I expected but the bag was torn and had been re bagged by the delivery company with loose dried food in between the wrappings. I don't know how much food had been lost in transit. The previous package had been put in a large box and marked fragile which I rather thought was overkill at the time but it seems not!
I ordered from this company as they seemed to offer the best price. Which they did! They were efficiency from start to finish I evev received a text giving delivery time and date which I was able to change as we were out. Would highly recommend
My ordered arrived on time, but unfortunately half of it was missing. As the missing stuff was all the dog food, it left me stuck as I had literally just run out. I ended up having to drive quite a distance to the nearest pets at home in order to get the food I needed. When I phoned customer services the guy was very friendly and offered to refund me the cost of the dog food I had ended up buying, without any proof whatsoever, and had the rest of the order redelivered asap. There was another glitch after this with a mix up of addresses, however the order was redirected during transit and this incurred no more of a delay. The problems were rectified swiftly and without attitude or poor service as you often get these days. Top stuff, will be using again.
the fish in my tank are perfectly happy now i have found your company which is supplying me with all i want and at a very good price and excellent delivery and also superb e-mail service so i know when the products i have ordered will be delivered and i can be at home when the postman calls many thanks for the gift vouchers as well regards ALAN PAISEY
Fast delivery service.
i'm always happy with my goods but could do with some more budget friendly bed options for my cats
Yes. I did think these people were a class act and complimented on it when I emailed them about a buy one get one free item, which didn't turn up in my last order. Their auto reply reference number was 342852 from 14th November 2013 and a promise to normally respond in 24 hours. It's now the 29th November 2013, so where's my reply, please??
just saw the advert for pet supermarket on the web looked up the fish food i use and it was quite a bit cheaper than my usual supplier so used there site ordered the product arrived at my door within two days excellent service cant fault them will definately tell my friends well done Alec
Have used several times and will continue to use
It was delivered quickly after the order but the delivery company could not give a time slot until the morning of the delivery itself. I was fortunate I could wait in for the delivery to arrive but if I had not been there was no option to leave the package behind the bin. So I could only arrange a different day (not weekends) or leave it with a neighbour.
Now there's a delivery service for you. Instead of waiting for hours (and days sometimes) for other delivery service,. I knew almost to the minute when my delivery was arriving by following the van on line. The product was as usual impeccable.
Recommending you to my sister.
Ordered online - a blue tartan oval dog bed cushion. Invoice supplied with order confirms colour (blue). Item as supplied is Red Tartan. After sending two emails - provoked response. No apology - just “it can be returned". Further email provoked ‘sorry' in the sentence. Too much agro to return. The customer in this case takes future orders elsewhere. What a pity - just wanted to receive what I had ordered and paid for.
I always receive my products very quickly which is good for me as I am not very organised and run right down before I re-order.
Can't fault the products or the service which I have used on numerous occasions.
I was expecting a text to advise about delivery but none sent .
Just a card through door with a number 12 on it ! No instructions.
Will not be ordering again with your company due to this poor service.
My order was a little later than expected from Pet-Supermarket but when I rang I was told that they were waiting on a delivery. I have found everything I have bought from them to be top class and good value for money and even more so with their offer of free delivery (a definite bonus) and I will continue to deal with them.
Great product and really good value for money. Couldn't fault delivery - even though it said signature required, delivery company read my delivery instructions and left parcel in safe place, saving time and hassle. Top marks!
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