I have been trying for 3 weeks to find out what is happening to the 2 orders I have made for flea and tick treatment for my dogs. The phone is generally not answered, my e mails do not get acknowledged or replied to. As things stand I have paid this company nearly 50 pounds, have not seen any goods and am rapidly running out of any hope of doing so.
I have used this company three times recently, and every time they have given me value for money and delivered my products quickly. They even gave me 5% discount on my second and third orders. Easy to use website, too.
I have always used Petcaremart's great value service for my cats' flea/tick/wormer treatments etc for about 4 years,without any problems at all! I think the vets product prices are excessively over-priced,and i will always refuse to pay their prices on principle and will always go elsewhere and shop around,but i have no choice when it comes to paying for compulsory annual health checks/boosters etc,as the vets have got us over a barrel! PLEASE PLEASE PLEASE REINSTATE THE PETMART WEB SITE,AS THEY HAVE NOT DONE ANY HARM TO MY PETS WHATSOEVER!!!
Why has it been shut down? Have used this site for years and never had a problem, all medicines were the genuine article at cut prices, saving me a fortune. Now I am once again forced to pay ridiculous and greedy prices! Luckily I am a responsible pet owner otherwise I probably wouldn't bother!! Why does it matter where these products come from in the world as long as they are the genuine article?
I have been using this company for several years. Only once was the order late but it was an out of stock situation and arrived safely. I have to pay £50 per month at the vets, £30 with this company, for regular medication. You can all work out the savings - never mind the flea/worm treatments for four animals. I have only spoken to them on a couple of occasions and they were extremely polite and efficient. The drugs are the real thing - I don't know what the problem is - I buy things from eg amazon uk and they come from all over the world. Anne UK
Why would I order from a company who can't deliver for 7/10 days when others can manage 24/48 hours? Well I shouldn't have. Do not be fooled by the .co.uk extension on the web address, they are thousands and thousands of miles away. I have also taken the precaution to cancel my credit card - you can't be too careful. DO NOT PURCHASE FROM THIS COMPANY.
I used this company few times over the years. I ordered Profender and also Frontline on numerious occassions. Once I mentioned that the expiry date is too short and they sent me a new package with a duplicate order completely free of charge!!! (worth over £100!!). What a great and prompt service. You will be missed!
Excellent previous service. Thanks to the likes of people who post on Pet Friendly World, this company has been forced to shut down. I previously purchased 6 pipettes of Frontline Combo for £7.50 - now I will have to pay around £29 for the same item from the UK. Looks as if the fleas & ticks have finally won!
Absolutely gutted that this company has been FORCED to close!!!
I have been using them for about 18 months now and have also been recommending them to anyone who has mentioned that the price of flea treatment is so expensive.
Came online today to order some more supplies only to find the web site is no longer working, while looking around I stumbled across this page, after ready all the comments, I felt as though I had to defend the company.
I have ordered off this company 4 times and only had a problem with the last delivery. I had placed my normal order and after about 4 weeks I received a card through the post from customs and excise, they were holding my parcel and would not release it until I paid a fee of £13.50, obviously I was disappointed, as I was trying to save money by using this company. Anyway, I e-mailed the company attaching a scan of the card that asked for the £13.50 and complained to the company, they replied to my e-mail 2 days later and refunded the money within the week, I went to the local post office, paid the money and collected my parcel, a long winded way of getting my stuff but I would of still used them again today, if customs and excise hadn't shut them down.
So all you people who have no parcel, it is prob with C & E so that they could use all the complaints as an excuse to shut the company down and keep the trade in the UK, which I am happy to do but why do we have to always pay more than anyone else in the world.
I can't believe my favourite on-line wormer and flea treatment provider has been closed down. Was just about to submit my order and found this site. I found them inexpensive and very helpful....with a veritive menagerie to care for I shall certainly miss them. I don't where the products came from...they were genuine and did the trick. It's the animals who will suffer in the end! Too many greedy vets knocking about, charging inflated prices and cashing in on our love for our animals.
we are dog breeders and have always ordered flea and worm treatments from them as they are same products as vet but half the price, we always place big orders and they have always arrived in full, no excuses. will be missed now we have to buy from vets again who cares where they based, people order from china on ebay etc dont they.
My dog requires Optimmune for the rest of his life. My vet charges £35 for a 3.5mg tube. Petcaremart supplied me with generic Optimmune for £12.99 for several years and I have never had a problem with ordering or delivery – until now ! Those selfish bigots who called for the closure of this company should be ashamed.
Seems to be a flurry of 'favourable' reviews here from people working for Petcaremart and trying to get this fraudster company up and running again. Trading Standards investigated and have managed to ban it. No company should be allowed to say it is operating in the UK when it is clearly not. The credit card companies also couldn't sustain paying out for the orders that Petcaremart never sent out but took the money for.
My dogs have been on Stronghold for 2 years now and it was more affordable with petcaremart. My cavalier was allergic to other flea treatments and the transformation when I changed was remarkable I will miss the ease of ordering through petcaremart...a great shame.
I also used them for the last 2 years and they were always very efficient. Replied to my queries promptly and even sent me the missing 10 tabs FOC based on my good word. I could afford to give my dog a long -end of -life treatment for her arthritis without repetitive vet fees whether we were in UK or in France; and who cares if it was posted from Barbados : they surely did the job better than in Europe !!!!
Okay their delivery was slow at times but I did not mind that. Their prices were great and vets should be ashamed of the extortionate prices they charge us.
My dog needs Rimadyl to make him comfortable. Thanks to petcaremart I was able to afford them when he requires them. Now I have to revert back to the local vets I will struggle.
Vets earn enough when they examine and treat our pets, why should they be allowed to charge us extortionate prices for tablets and have the way cleared for them to compete in a closed market place with little to no competition. I will miss petcaremart an awful lot.