I stop in my local Petco a couple times a month, and I am always impressed by their selection of pet supplies. From food and treats to toys and litter, they have it all! If I do have problems finding what I'm looking for, a store associate is always happy to help me find what I am looking for or the equivalent. They have great return policies, too! I like their rewards program, too. Not only do you get in store savings, they also send coupons in the mail and you get $5 off every time you spend $100. I know it's not a lot of money, but this program doesn't cost anything. It's free money just for buying the things I already need!
I had no idea what I got myself into after purchasing 2 kittens at Petco last month! Their staff helped me recreate the store play area so their transition to my home would be smoother. I even bought an 8-foot 'tree' for them to hang out in. I like knowing that when I visit Petco, I can get more advice on how to raise happy healthy kittens and I never feel like I am taking up too much of their time.
I had been ordering from Petco FOR SOME TIME. The delveries CONSISTENTLY took 2 to 3 weeks to receive. I CONSISTENTLY (though not always) placed the SAME order; AND I was set up for "repeat delivery", and had gotten the "repeat delivery price" SEVERAL times. HOWEVER: this last time, the price wouldn't ring up right, and kept charging me the $10.99 instead of the $10.44 for "repeat delivery". I received NO satisfaction from SO-CALLED "customer serrvice" (HA HA HA)! I was even told by ONE CSR that I did not have an account! So, OBVIOUSLY the site was messed up. SOOOO, instead of just giving me a COUPON or something for the $2.75 (.55/box x 5 boxes) difference in the prices; they let me go to ANOTHER pet food delivery company! How STUPID! HOWEVER: I must THANK Petco, for their ATROCIOUS "customer service", because, I went to ANOTHER pet food delivery company, and got the SAME order for $15.00 less ($3.00/box x 5 boxes)!!!!! Petco needs to learn how to be NICE to their customers!!!!!!!!!
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