Petco reviews

Petco reviews

Good
7.7
from 0 - 10
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Great company.

Great company.
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Petco is a great store to visit for everyday pet supply shopping.

I stop in my local Petco a couple times a month, and I am always impressed by their selection of pet supplies. From food and treats to toys and litter, they have it all! If I do have problems finding what I'm looking for, a store associate is always happy to help me find what I am looking for or the equivalent. They have great return policies, too! I like their rewards program, too. Not only do you get in store savings, they also send coupons in the mail and you get $5 off every time you spend $100. I know it's not a lot of money, but this program doesn't cost anything. It's free money just for buying the things I already need!
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My kittens are glad I shop at Petco :)

I had no idea what I got myself into after purchasing 2 kittens at Petco last month! Their staff helped me recreate the store play area so their transition to my home would be smoother. I even bought an 8-foot 'tree' for them to hang out in. I like knowing that when I visit Petco, I can get more advice on how to raise happy healthy kittens and I never feel like I am taking up too much of their time.
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ATROCIOUS "Customer Service"!!!!!!!!!!

I had been ordering from Petco FOR SOME TIME. The delveries CONSISTENTLY took 2 to 3 weeks to receive. I CONSISTENTLY (though not always) placed the SAME order; AND I was set up for "repeat delivery", and had gotten the "repeat delivery price" SEVERAL times. HOWEVER: this last time, the price wouldn't ring up right, and kept charging me the $10.99 instead of the $10.44 for "repeat delivery". I received NO satisfaction from SO-CALLED "customer serrvice" (HA HA HA)! I was even told by ONE CSR that I did not have an account! So, OBVIOUSLY the site was messed up. SOOOO, instead of just giving me a COUPON or something for the $2.75 (.55/box x 5 boxes) difference in the prices; they let me go to ANOTHER pet food delivery company! How STUPID! HOWEVER: I must THANK Petco, for their ATROCIOUS "customer service", because, I went to ANOTHER pet food delivery company, and got the SAME order for $15.00 less ($3.00/box x 5 boxes)!!!!! Petco needs to learn how to be NICE to their customers!!!!!!!!!

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Petco Details

About this company

Online Pet Supplies, Pet Products, and Dog Beds Available at PETCO.com. Our pest control pet products get rid of and prevent fleas, flea eggs, larvae, ticks and other insects in three easy steps. Dog beds can be perfect pet products to give your dog a place to call his own. We've got all the online pet supplies to get your aquarium up and running.

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