The clothes are very expensive, but as they are good quality I wouldn't mind paying the high prices if only Peter Hahn weren't so extremely slow. Delivery takes weeks, as do refunds. From first ordering to receiving a refund can take as long as 2 months!!! Although I like their clothes, I will therefore no longer buy from Peter Hahn. It's just not worth the hassle.
I placed an order but called first to find out was the item actually in stock (I've been caught out with this company before taking orders on items that actually aren't in stock). I was told it was in stock so I placed my order by telephone. As there was no email notification of an order having been placed, I called the next working day later to check and was told my order was in the system. As I needed the item by a certain time and have waited up to 3 weeks in the past with this company (in one instance the item wasn't in stock and I was never advised and when I called to inquire what had happened that's when I was advised it wasn't available) I called again to check it had been dispatched. I was told yes it had been dispatched from Germany and all was ok. Then a day or so later I received a letter stating payment hadn't gone through on my cc so I called again and was told it had indeed gone through the letter was a cross-over and I should disregard it. That I would get the item in 1-2 days. 2 days later I received a phone call that the order payment had not gone through and the item had not been dispatched. Then overnight I saw a payment had been made against my card. I called again and was told the item would be dispatched. But the item was charged at the normal retail rate and the day my payment went through the item was on sale! I called to request refund of the difference. They said they would - I have to check. Unfortunately I now have a swimsuit coming to me which I will not get to use as I depart for my vacation before it will arrive. And as I will not be home to take receipt who knows what I have to do to trace the item when I return. The products are good quality but the shipping time and the mess around with their ordering system and the delay by this company in following up with a customer to advise on problems - if at all - means it's just not worth ordering from them unless you have infinite patience and time. And why does it take 7-10 working days to get an item from Germany to the UK?!
I have ordered a couple of times through Peter Hahn. Firstly the delivery time to UK is extremely slow (everything comes from Germany but this is not very clear as you are ordering on a UK website. However, my main concern is that the customer services is really really awful. When you ring customer services they are unhelpful, have no customer empathy, when you ask for help with say the website, they claim they don't know anything about the website. During a recent conversation with Peter Hahn customer services in UK I asked whether my return package had been received by them and when could I expect a refund only to me answered by an unhelpful monotone female voice who said she didn't know if my return had been processed and had no way of telling! I sent 3 separate emails to Peter Hahn trying to find out about my order, all of which were ignored. When I complained to their offices in Germany they sent a voucher as compensation (only a £10.00 voucher- rather a small amount for my trouble) but I then found the voucher did not work. When I emailed to ask why the voucher didn't work, someone from Peter Hahn rang and then just argued that it was the fault of someone else for sending the wrong type of voucer. I'll never order through these people again!! Mrs Robinson.