Just wanted to say how pleased I am with the onkyo cd reciever and speakers I have just purchased. ..placed the order late on Wednesday night and received them Friday before lunch.
It has been a pleasure to deal with such a professional company and I will not hesitate to recommend you to anyone.
Having bought a PURE Sirocco 550 and pleased with the sound I was disappointed when ten months later the remote suddenly failed and this was followed by the console itself. These things happen but getting the problem sorted is what matters, and the service team did that. Now everything is working beautifully. Turns out the console was the problem and a new one was dispatched without argument.
As I didn't have the first idea about buying a subwoofer for my hifi set up, I contacted Peter Tyson to ask for help & advice as to which subwoofer to buy.
I have to say the help that I received was to say the least, excellent, I now I am happily waiting delivery of My very own subwoofer.
So a big Thank You to Peter Tyson, you have my recommendation.
I can get a bit obsessive when researching to buy a product. I'm glad I did, otherwise I probably would not have come across Peter Tyson. Frankly a revelation in an age where ignorance and rip offs are the order of the day. Polite, knowledgeable, quality products at great prices. Will recommend to everyone. Thanks.
From the moment I enquired online about the product I was interested in, to receiving my replacement (as the original was faulty) the service I have received has been second to none.
I was kept informed every step of the way throughout the transaction.
I would like to congratulate all the staff especially the ones I have dealt with personally for exceptional customer service and professionalism throughout.
I will have no hesitation in recommending this company and service to all my family, friends and colleagues should they be in the market for electrical items
I would just like to say how impressed I have been with your Company's service
with my 2 previous purchases.
I ordered the Pioneer SC LX 76 Amp at what I believed to be a good price, it
was, but the following day I found it cheaper by £100. Your Company did not
quibble and price matched the product. A week later I was looking for some
Monitor Audio Ceiling Speakers. I did my research and got various prices. But
came back to yourselves who without prompting gave me the best price I had
received. Once again the order came through as promised.
I would have no hesitation in recommending Peter Tyson to any of my friends and
I will be back as I carry on upgrading my system.
Needed a new Receiver with 3D capability following purchase of new TV. E-mailed Peter Tyson late Sunday evening about a possible model and received a response a couple of hours later. Amazing. Matthew Tyson was first rate in his knowledge and advice and offered several alternatives I had not even considered. Eventually settled for the Pioneer SC2022k, which I got for a great price inc. Saturday delivery. Have previously bought from Peter Tyson and would definitely buy from them again and again. Would recommend them without hesitation....great advice, service and price....what more could you ask for?
Just ordered the new Samsung UE55F8000 Smart Tv, along with the Sonos Play Bar, Sub and 2 x Play:5. The items were reserved straight away and I was given a time slot for delivery for a day of my choice.
I recieved emails from Matthew Tyson to make sure the order had been completed with no problems at all.
This is how customer services should be.. Will definitly be shopping here again in the future.
Just to add I also got a good deal on my package :-)
I've bought a number of Hi-Fi & Audio Visual separates from Peter Tyson over the past 5 years and the service has been consistently first rate. They remain competitive on price without skimping on quality or service. My most recent experience was handled with speed, politeness and professionalism by Matthew & Luke. I recommend this dealer to all without hesitation.
Thank you for sending the Yamaha RX-V475 AV Receiver which was delivered all the way to Shetland in record time. You couldn't have waited long before shipping!
The unit itself is outstanding. I don't have a sub-woofer yet and am still clinging to my ancient Mission 760i speakers (all 5 of them) but they sound so new and alive. Even with stereo music the quality if pure hi fi. I can hardly imagine what it will sound like with a set of speakers manufactured in the 21st Century but I can't wait to find out. My 11 year old son was totally blown away with the sound effects on his Xbox games although being a Yamaha Saxophone player he may be just a tad bias.
Your service combined with your totally non-rip off prices makes you my supplier of choice from now on.
A big Thank You to all your staff
Malcolm Henry Johnson
Excellent service in repairing Denon unit tried to help me with self repair advice initially. When this didn't work they arranged to collect the unit for repair. It was collected and returned on the day stated and the repair time was exactly as predicted. First class service throughout and I would have no hesitation in recommending the company. Would definitely buy from here again.
The world of Hi Fi is notorious for exploiting customers, shoddy goods and shoddy behaviour.
Having had both good and bad experiences in Tottenham Court Road, I chose to try Peter Tyson some years ago. And since then I haven't been anywhere else. The prices are good, I've always had valuable advice - and next day delivery.
Peer Tyson is Sound - forgive the pun...
Ordered a REL R 528 grade 10, got In contact to ask for an estimated date of delivery, replied with in 30min and said they will be ordering another grade 10 should be in store on Friday. Phone me up on the Friday late, but had wonderful news to tell me. The news was that for the delay and me having to Waite for the sub to be delivered to them, they will send me a brand new subwoofer instead of the graded one on the Monday then it to be delivered on the Tuesday. All I can say in a nut shel wonderful service. Can't praise then enuf A*
I had heard of PeterTyson on an AV forum some years ago, and vaguely remember positive reviews but this was my first time using them.
The price was one of the best on the net (and included an extended warranty and free next day delivery), my enquiries regarding the warranty and stock levels were very promptly (and friendly-ly!) responded to, and the delivery company let me know (via sms) the 1 hour time slot in which the delivery would be made.
My only suggestion to them would be to include stock levels on the website as I know some people see they have to get in touch to check stock and don't bother, opting to go somewhere else where they can see the item is in stock and place the order straight away.
Very pleased with my choice to use PeterTyson, will use for any future big AV purchases!
I have never gone out of my way to praise a company's service, but in this case I feel I should. I ordered some headphones on Tuesday around 3pm; these were only available from 3 stores in the UK. Free next day delivery meant I had them by Thursday at 11pm, which is exactly when they said they would arrive. SMS delivery updates are a welcome addition. Will definitely use this company again.
I was looking for a new Freestat box with record facility and plumped fo a Humax HDR 1000s. this company was offerring them at a reasonable price but at the time were out of stock. Through their excellent website they confirmed that they would advise when new stock arrived and the price would be the same. New stock was advised within a week and I placed an order last Friday it was delivered on Monday at 9.30am after being advised once again by their website that it would be delivered between 9.17am and 10.17am. Delighted with the Humax, already up and running, and the excellent service from start to finish would definitely use again and recommend them to anybody.
I ordered a Denon RCD-M39 CD Receiver on Thursday 4/4 and
received it the following day. In addition, I was informed by SMS of the latest delivery times. I have dealt with Peter Tyson before and had excellent service, I cannot praise them enough.
I purchased a home cinema package and unfortunately 2 speaker meshes were damaged in transit and in addition, my AVR happened to be defective (factory fault).
On contacting them, they were always very helpful and replied both promply and politely. They replaced my AVR - no questions asked - and also sent me the speaker meshes free of charge.
Needless to say, I was impressed with their excellent after sales service while still retaining such favourable prices.
I definitely recommend Peter Tyson's and will look no further on my next equipment purchase.
Ordered late on a Wednesday night, received my CD player on Friday. The whole end to end process was seamless, from my first query (which was answered within minutes), right through to the last steps (ordering process and keeping well informed of delivery times), I received truly exceptional service. As long as they remain competitive I won't need to go anywhere else!
it's a small piece of equipment that does a big job definetly worth investing in
Bought a Clearaudio concept mc turntable after some consultation. Very happy although sad that the vast improvement in sound quality doesn't make me want to use my Technics 1210s any more!
From start to finish this was a great experience. Regular updates by emails about my purchase and delivered when promised, thanks for everything we had the happiest 12 year on Christmas Day and now have a dance happy home lol
Ordered Item late Saturday and received Tuesday morning. Emails and text messages were sent to my phone detailing exact hour of delivery. Item was well packaged and is working perfectly. Thanks Peter Tyson, will definitely recommend and shop again!
Bought a set of Bose speakers from Peter Tyson after Amazon messed up the first order, very helpful on the phone, arrived next day with a 1 hour delivery slot texted and emailed to me thanks to DPD and they were £40 cheaper than Amazon....They now have an entry in my bookmarks so no doubt I will be buying from them again
Very fast delivery within days of ordering, and they inform you approximately what time they will deliver. The deal on my speakers was £55 less than Amazon and you can check-out via Amazon payments. This gave me the confidence to shop with an online company I wasn't familiar with.I wouldn't hesitate to shop here again, soon!
After deciding on my chosen hifi/speaker combination I opted for the denonm39dab and Monitor Audio BX2's, After looking on the internet and checking the prices I came across the Peter Tyson
website and I must say how glad I am, The guys/girls there were amazing and provided a trouble free service, the website was well laid out and informative, And the price was the best that could be found online. The ordering/delivery service was first class, You recieve emails/texts informing you of the hour that your parcel will arrive and the name of the driver,
I have been ordering off the internet for over seven years and the delivery time slot and communication is the best I have ever recieved.
I have no hesitation in recommending Peter Tyson and
will check them first for any future purchase.
Thankyou from a satisfied customer.
Excellent service and competitive prices and they also respond to emails very quickly. I bought two items which were delivered by courier next day with no postal charges. All in all a very satisfactory experience and I have no hesitation in recommending Peter Tyson. I am also very pleased with the two Arcam items I purchased.
I always try Peter Tyson first when buying good hi-fi gear. They have a great stock and there's many bargains to be had. Delivery is always really good (they use DPD who will give you an hourly timeslot for the delivery) and they're really friendly & helpful too. Great shop.
This company is on a par with John Lewis for providing excellent all round service. The pricing is very competitive, the staff knowledgeable and customer service brilliant. Delivery service is second to none.
Thoroughly recommended - when I next purchase any audio visual products, I would buy from them and not even try John Lewis.
Having had a very bad experience with another online appliance company, I was a bit nervous about using Peter Tyson. I needn't have worried. They were brilliant from the time of my first enquiry right through to delivery. Everyone I spoke with was pleasant and knew what they were talking about. Faultless service. Will definitely be using them again.
Just had some problem with my headphone I ordered last week, sent them back and gona get a new one next week, the custom service reponsed quickly and fine, stuffs are very helpful. I would say it was the one of best custom services I had in my online shopping experience.
I have ordered 2 products from Peter Tyson now and will be back again. Always competitive on price, fantastic service and continued communication about any order placed through the website. Very good email communication as well, long may it continue.
I have used peter Tyson for a number of years having shopped both from their store in Carlisle and more recently on line I have used the company as its internet presence has grown and cannot fault its customer service, delivery and price. I will be using them again shortly as I would find it hard to find better service, advice or price and have no hesitation in recommending them.
I bought an Onkyo PHA 1045 hifi system in December 2010 at the best price on the web. It arrived the next day. I had a couple of queries about connections, phoned customer services and got an instant, well informed answer, to both queries and the offer of a return if I found I couldn't connect my tape deck. I was very pleased to find such immediate technical knowledge at the end of the phone to supplement a slightly obscure manual, as well as with their immediate offer that I could return the system. That is my legal right of course but it was offered to me upfront without any fuss.
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