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Review by confirmed purchaser
05 March 2013
Still not received my order, despite ordering and paying over 10days ago!
Disappointed, would not use again . Staff said they will re despatch but not received as yet
To reply as a company, please
to your business account.
9.8 / 10
Reply from Petfleas
06 March 2013
Dear Natalie Baxter
As per our telephone conversation this morning, I hope that you are happy with the resolution of this matter.
As agreed in our email correspondence on Monday, we have sent a replacement parcel via recorded delivery today for you.
Our policy at petfleas.co.uk is to send replacement orders for those that have gone missing in the post after 7 working days of non-receipt.
Should you require any further assistance, please do not hesitate to contact us.