Hi Mark, I have looked into your order… It was processed and dispatched the following working day after you registered, I would not call that painfully slow.. When you registered you put “Not applicable” under all the animal details, you then ordered Drontal Cat and Frontline Small Dog. As these are both licensed products it would be ILLEGAL to send these out without knowing what species of animal and size of animal they are intended to be used on. As stated on the website why we require these details, “To supply POM-VPS/NFA-VPS medicines (e.g. wormers and fleas products), it is a legal requirement for us to record your animals details as a part of the Veterinary Medicines Regulations 2009. Please complete these mandatory fields below:” (These are the fields you left blank) I would also not call these questions inappropriate…. If you have any further questions please don’t hesitate to ring us.