To start with, I was impressed that the prices on the website include VAT, unlike some companies where the price is listed without VAT which is then addded at the very end of the transaction! Brilliant service, especially being told the time of the 1 hour delivery 'window', and it actually arriving in the 'window'. The driver was very pleasant, polite and most obliging; he carried the huge box of dog food into my home. Buzzie spaniel was very impressed too.
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