After reviewing this company - I have since got a better deal elsewhere. So read the review and weep!!!! Shop around for your needs Pet plan has lost the plot. I covered 2 cats and 2 dogs with PetPlan for 10 years - in the old days they were well known for being specialist and THE BEST - people paid extra for them because of their reputation. Sadly as soon as my pets got older they started increasing my premium AND my excess AND said I also had to pay 20% of all costs on top. This is not great when you have pets who have never made a claim. When I emailed them to say I was stopping cover - they didn't bother to contact me to discuss (update - they NEVER did get back to me - 6 months later). . They were happy to get rid of us because we are all old lol. GREAT if you have a young animal with no health problems- but don't expect them to value your loyalty as your furry friends get older - I am so angry that they have let me down after 10 years of loyalty.
I am deeply disgruntled by the service offered for my dog's insurance, the only reason we chose Petplan is because we were told they were the best around. We have been paying into our pets policy for the past 2 years, after we called upon their services they have shown their true colours and have started nit picking with what they will and wont pay. I strongly recommend to anyone considering choosing Petplan to read the small print and go through their terms and conditions with a fine tooth comb before signing anything as we were led to believe we were on the best policy!!!
One of my Sphynx cats recently became ill and required specialist veterinary treatment at a referral hospital. The treatment was both complex and costly but Petplan settled each claim promptly and without question. I cannot fault their service. On the one occasion that I needed to query something about my policy the customer service guy was extremely polite, friendly and helpful. I cannot recommend them highly enough.