Petplanet reviewed by

3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

appauling delivery

ordered amongst other items 20kgs layers mash ,first time they delivered 20kgs mixed corn ,second time they delivered 20kgs chick crumb aventually on the third attempt they got it right but it took 10 days and by then i had run out of food and had to buy some elsewhere as well .I must add i was compensated for there mistakes but i would rather they had got my order correct the first time they delivered
    Petplanet
    TrustScore 8.9 / 10
    965 Reviews

    Reply from Petplanet

    We are so sorry to hear of the problems encountered with this order. We always aim to give the highest level of service possible and it is obvious we have failed on this occasion. We have contacted the customer to apologise profusely for our picking errors and will ensure our warehouse staff are given more training in the different types of chicken food. Yvonne Jack (Head of Customer Services)
    Comment (?)