We already had a Danish Design Classic Slumber bed and wanted 4 more so that all 5 of our Spaniels had one. Best price was found on Pet Planet's Website so we didn't hesitate to order 4.
After a few days we hadn't had any contact so we contacted Pet Planet ourselves.
We were told they only had 2 beds in stock and were awaiting arrival of more stock in a couple of weeks.
They agreed to send out the 2 beds from stock and the other 2 would follow.
Another couple of weeks passed with no contact from Pet Planet.
Once again we contacted them ourselves to be told the 2 beds had been despatched that day.
Total time from ordering to receiving full order was 3 weeks and 1 day.
In this day in age we would consider that, and the fact we were not kept updated by Pet Planet, as very poor customer service.
Also I posted a review of the product on the Pet Planet feedback request saying they appreciated both good and bad feedback.
My review has never appeared against the product purchased????
This was the first time I had used PetPlanet and wow! was I impressed!I found a couple of items that I had not seen anywhere else and boy was I pleased I bought them. Like Frosty Tiger says "They're Greaaaaaaaate!"
Finding pet planet has taken the stress out of shopping for both of our dog foods. No more lugging in and out of trolleys. Exceptional delivery service. I wouldn't go anywhere else for my pets needs.
I am so glad I have discovered Petplanet and will purchase all my pet/wildlife products from them in future. Had a small problem with the wrong dog food being sent and it was dealt with promptly and without fuss. The food was collected at a time to suit me and the correct item dispatched immediately. Courteous and swift service is quite a rare thing these days, and I am delighted to find both at Petplanet.
I own quite a lot of animals; 7 cats, 5 dogs, a rabbit, 2 guinea pigs, a bearded dragon, a leopard gecko and some fish in fact. So as you can imagine, I am forever buying animal products!
I came across Petplanet a few months ago and have not turned back since! All their products are so much cheaper than everywhere else and the delivery always comes within a couple of days!
I like how there are reviews on each product and how there is so much of a selection.
Customer services are also fantastic and the products are always of the best quality!
In terms of range, price, and availability you won't get better than PetPlanet.co.uk. We've spent a small fortune setting up a mansion for our new mice and they're the happiest critters going. Thanks PetPlanet!
I love Petplanet. I always shop around for good deals but always end buying from these guys.
They have an excellent range, whether I'm buying my BSH cat breed specific food or just toys, they always have what I want.
I had an issue one time, it seemed that maybe the courier had dropped the box because when I opened it (after the courier had left), the cat litter have exploded all over everything else. Petplanet resolved my issue quickly and easily.
I would recommend them every time >^.^<
This company has some great products and all at great prices. I was a little disappointed with the length of delivery and lack of communication with regard to it but I would order from them again in the hope that delivery and communication be better.
Very happy with my new cat carrier, spacious and easy to build. chose the Pink one, its more of a soft pink,which though very nice, i wish i had chosen the Orange one as it looks a bit more vibrant. Good idea that it can open fron the top,takes a bit of lining up,but better than putting my cat through the door as she has never liked that, so she is much more happy, food department is good if doing a lot of travelling.
Petplanet have improved greatly over the past year or so. They have a great variety of products and all seem competetivly priced. They have all the items I am looking for so I don't need to go to another supplier to find the extras. Their service has also improved greatly. When I first ordered from them I waited over a week for delivery. The last time my order arrived in 3 days. I have also noticed that they seem to be better stocked now so I can get my complete order in one instead of waiting for complete order to arrive. Lastly, I think the delivery charges are good even if my order doesn't qualify for free delivery.
I think they must have 'Customers Make Pay Days Possible' sign up in their Depot.
I recently purchased some items from PetPlanet - ordering process was easy (for a technophob!), website was easy to navigate, fullest information given, delivery excellent (ordered on a holiday weekend).
I then went back on to website to look for something else - it was out of stock - I emailed and asked if they did 'email prompts' when you wish to purchase something currently out of stock due in June. A member of staff emailed me back and said she will diary the item and check every couple of days and let me know when it is back in stock.
How good is that - excellent service - and other companies could learn something here.
To sum up: Pet Planet - Customer Service Out Of This World
I dont have time to go shopping for my 4 dogs and 3 cats,since i have discoverd Pet Planet its much easier to order from home.
Would like to recommend Pet Planet as they have all you need for your much loved pet.
I realy love the dog cologne it smells just like johnstons baby powder, i spray a little in their beds keeps them smelling nice.
I searched for the Venn auto pet feeder and waterer on other sites and Petplanet offered the best value for the large size. Very quick delivery too. The feeders are great and would last for up to 3 weeks feeding both cats (I tested them).
I've been with Petplanet for over 15 years now, with another cat and our current cat, Dotty. Dotty has had some mental illness (shouldn't have named her that, really) because of territorial issues, but none of the treatment we've paid for has been covered. Still, Petplanet did a great job with the previous cat, Cupcakes, so when we got our lab puppy, Foyle, we thought we'd insure him with Petplanet. However, the coverage was just too expensive for us: their life and health package for both animals would have set us back over £55 a month. We've stayed with Petplanet for Dotty, but have found other insurers for the puppy... with the same coverage except for dental at nearly half the price. It made the difference between being able to feed the puppy the posh nosh the breeder likes and not!
I bought a Progroom slicker brush for my 2 moulting moggies, hoping to reduce the grey fluff on my furniture and carpets - it's an excellent product, does the job efficiently with little effort, and the bonus - the cats love it!
Another item purchased was the Cat Scratching Wave - a really versatile S-shaped item with soft covering and a scratch pad on one of the curves. My cat has scratched on it, slept on it, hidden under it (for ambush purposes), and on its side it is the perfect moggie retreat from the human world.
Petplanet is a great company to deal with - the choice of goods is great - the delivery one of the quickest I have had - and the cat activity centre is really good quality and my kittens love it. If you haven't already looked, do it soon - you wont be disappointed!!
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