Petplanet reviews

Petplanet reviews

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Great company, straight forward website and even better prices...

We have been using Petplanet amongst others for two years now and there is only Petplanet we have gone back to. Now we have two dogs I am confident we will be placing an order every four weeks with them for everything dog.
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Petplanet is out of this world when it comes to customer satisfaction

Excellent products and prices - I found the product reviews especially helpful when choosing the most apt food for my puppy . Free delivery also a bonus and lifted into the house too - absolutely wonderful !!!!
I will continue to use Petplanet for all my pets needs.
Thank you
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A view from four happy Devon rex cats

I was lucky enough to buy a large activity centre on ebay years back for my four Devon rex cats over time I needed another but found them so expensive, luckily Petplanet sent me an email with their latest bargain and so I started looking at their centres I could afford but a lot where already sold, however I bought this centre but thought it too cheap to be a lot of good. I was surprised it's just what I wanted, a reasonable height and very sturdy, my cats love it and I can say it has been a great success will look at the Petplanet website incase I see other bargains.
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Great Products At Great Prices

Brilliant company, shipped within the timeline. Great Prices! Will use again.
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Good Value and Service

I need to buy specialist food for my 2 cats and often this works out very expensive, but I found this site to be the best value for money on the top brands like Royal Canin and Purina which I need for my Persian and Rag Doll cats. Good service too.
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trustworthy site, fairly fast delivery to Denmark and low prices.

Jeg køber al hundemad til min hund herinde og sparer en hel det ift. at købe foderet i Danmark. Besparelsen ligger ca. på 200 kr.pr. pose foder (inkl. fragtomkostninger).

Varerne kommer rimeligt hurtigt frem, indenfor 5 hverdage.
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Im shopping dogfood for my dog and i save a whole lot by shopping online at petplanet. In Denmark prices are a lot higher, i save approximately 200 danish kroner pr. bag of dogfood.

My order arrives fairly fast, within 5 working days.
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amazing service with well priced products order arrived within 3 days of order well done!!!

I have used other sites in the past but pet planet is way in front with service and price, I will continue to use them and past there site to my doggie friends.
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Lovely Company with Quality Products

Always excellent service, nothing is too much trouble for Petplanet. I have purchased a number of items and have always been pleased, top quality at competetive prices, couldn't be happier.
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Good value for money.

I wanted a second cage for my Collie to sleep in at night but did not want to spend too much.This is perfect for my needs.
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Excellent site for all your pet needs

We have used Petplanet for some time now and i do recomend it to everyone
their prices are competitive if not better than most and all orders have arrived exactly when they say its going to arrive, A well deserved 5 stars.
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Excellent all round!

I've purchased lots of products from Pet Planet from toys for my cat to water fountains and I'm always impressed by their prices and speed of delivery.
Their customer service is excellent too; One of the water fountains I purchased didn't do the job properly and after choosing to replace it after 7 months of use I posted a negative product review to inform others of it's limitations. A few days after posting that review I received an email from the owner who apologised and gave me a full refund. I wasn't expecting that because the issue is really with the manufacturer, not Pet Planet. This showed me how important service is to their customers, something many larger businesses need to learn!

Pet Planet is and always will be my first choice when shopping for my pets!
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i can always trust Petplanet to deliver quality goods.

I have been very happy with Pet planet. Reliable service, quality goods, and a good choice. Fast delivery just tops it off. Did I mention the prices are always good with specials that are hard to beat.
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Highly recommended!

I order all manner of pup and kitty products from Pet Planet on a regular basis, from food, to treats, to toys, a crate, training products and even a heated pad for the elderly kitty. Delivery is fast, efficient and the products are very well packaged. Every product I have ordered has been of good quality and competitively priced. They also have a very good range of products. In addition most of the product descriptions are accompanied by reviews from their customers which is really helpful when deciding which particular product to purchase. I highly recommend Pet Planet!
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Pet Planet - would recommend to everyone

Brilliant choice, brilliant value and brilliant service, sums up everything about Pet Planet!
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If only all online shops where as good as Petplanet.

I have shopped with Pet planet a few times and found them to be one of the best I have dealt with. Prices are fair, dispatch times are good and quality is excellent. If things ordered are out of stock they let you know straight away. Customer service is very good. Highly recommend.
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Shop here only if you have no option!

I purchased quite a few items here for the arrival of my rescue ferrets. A Liberta Explorer cage,a budget pet carrier and some smaller items. The cage was so poor,I wouldn't of dreamed of putting animals in it. There was lots of parts and construction that were fairly dangerous for any pet as well as not all the parts arriving. Trying to return it was a fiasco. Poor communication and information. Refused to send a different cage although I offered to pay the extra.
Eventually when I did receive my refund,I reviewed most of the products online fairly. The good reviews appeared online. They picked up on another review about a small fault on another item and offered me £5 voucher. The poor review on the cage disappeared more than 6 times and was printed only when I pointed it out. The review on the other item was also 'lost'. Although I did say I wouldn't be shopping there again,I was informed the voucher was valid for 3 months should I change my mind. Even that didn't arrive. Not that you can order for £5 without them making money.
This collection of problems cost me to lose the ferrets I was adopting and over £40 which I paid people to help me build the cage. They seemed to think refunding my money was a highlight! I purchased Royal Savic cage from Zooplus and all was amazing.
And after all that,the only review they invited me to post here was on the budget pet carrier because I gave positive feedback. I even wish I had got that elsewhere now.

To add comment to the reply from pet planet. I personally wrote them after and asked to resend the supposed voucher they claimed to of sent which I did not receive. They have had 3 working days,and so far nothing. I wasn't actual wanting the voucher since I wouldn't spend another penny with them. They could of actually credited me £5 which would of been more sincere and useful.
Their staff didn't just not contact me in timely manner. Wrong information and unhelpful. I had to put up with a giant cage in my lounge for more than 5 days while they faffed about saying they were contacting Liberta. Liberta didn't even bother getting back to them,so 'Liberta' claiming that 'one' cage slipped by their quality is utter rubbish. There is more than one complaint in blogs online of this cage. One even resulting in a pets death.
This is all so very disappointing and could of easily been resolved. Very unprofessional.
Petplanet.co.uk

Reply from Petplanet.co.uk

Hi, Thank you for your review.
We are sorry that this customer appeared to have so much trouble with the Liberta explorer cage.We endeavour to respond in a timely manner and to resolve any issues fully to a customer’s satisfaction. The cage was unfortunately faulty from the manufacturer and the customer received a full refund. Liberta assure us that their cages are specifically built for rodents and apologise for one escaping their quality control. The voucher for a £5.00 discount was e mailed to our Customer on the 27th January. We will send the voucher information again. Denise Prendergast Customer Care Supervisor
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Great price and quick delivery

Great price and highly recommended with quick delivery
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Brilliant service!

As a first time puppy mum I ordered all of my things from Petplanet and found the prices to be the best and their was plenty of choice in all categories. Delivery was quick and well packaged and I cannot fault it. It was so convenient and I have recommended to my friends without hesitation.
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12" JOLLY EGG

I got this egg for my GSD Rory. It is brilliant to play with outside in the garden. He runs around with it but can't pick it up and it absolutely tires him out. I don't think it would be suitable for indoors but outside it is absolutely fantastic.
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excellent service

If you want a cheap, but well made waterproof coat for your dogs this is the best place to buy one in my opinion. Delighted with the two coats I bought

Petplanet.co.uk Details

About this company

Petplanet Pet Store is the UK's #1 for Pet Supplies.  We Guarantee lowest UK prices and offer rapid delivery on a huge range of Dog and Cat Products

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Petplanet is ranked 56 out of 89 in the category

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