Dealing with pets at home over the years through their various name changes has been a bit of a mixed bag of experiences, but generally if you find the right member of staff, they are extremely helpful.
This was the experience at my local store when there was an online offer on which was not in the store. The staff member suggested that i did a click and collect on the internet store to save myself 20% on the store price. I had to wait a few minutes for them to receive the order, but saved £20 in the process.
To be fair, when I had a problem with some fish I bought from them, they were pretty good about supplying free of charge treatment for them to remove the parasites they had, but I would be very careful in future to check any livestock bought.
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