I bought two lots of cat food plus delivery which cost over £10. I didn't receive a confirmation email to say that thay had been dispatched so i contacted them through their live chat box. They got back to me within a few minutes when i asked whether they had dispatched it, they asked for my order number so i gave it to them. They didn't reply within 10 minutes so i sent them a '?' another 10 minutes went past and they asked me to bear with them. 15 minutes later they told me that i will receive the cat food within the next few days. Still no sign of cat food. I got a call from them saying that one of the cat foods that i ordered was out of stock and asked me if i wanted two of the same cat food or a refund for the one out of stock. I asked for a refund and didn't see anything go into my account for 2 days. I emailed them asking whether the food has been dispatched and asking where my refund was. I got the refund but they didn't say anything about delivery.
It took nearly 2 weeks in total to get the food. I will definitely not be buying from them again!
We have used pet shop bowl on several occasions with sucess whilst we could purchase goods via google checkout which for some reason no longer seems possible. We then ordered direct via the web site, then the problems began. We tried to login to place our re order but despite our password being correct the site would not let us login. So, we requested a new password, two days later still nothing so emailed company who said ring and they would do it, bit daft as it is meant to be a private password so if someone else does it then they know it!!!!. Anyway two weeks later we tried again and this time we got a password reset through in about half hour. Placed our order for two bags of wagg senior, excellent food at a good cost.
We then recieved an email from YODEL saying our parcel had been delivered and left in a safe place, funny that as we had been in all day and not seen a yodel van at all. We contacted yodel who didn't want to do anything about it and told us to contact petshopbowl, the email from yodel arrived at 1925 pm saying our delivery had been delivered at 0915am......not much we can do about it at this time of night despite trying to contact petshopbowl and getting no anwser, which by coincidence is not the first time we have had difficulty getting them to answer a phone. Anyway, to try and round the story up a little quicker, at 2140 we thought we would go on the hunt and see if we could find our dog food. walked around the estate and found it dumped on somebody elses doorstep in full view of the road, we knocked on the door explained the situation and the lady was quite happy for us to take the food, even though we have now got to carry 30kgs food about third of a mile. Apparently she heard the door, went to answer and saw the driver rushing off in his van. The postage label was clear on the packaging but at the bottom of the package so when the lady had looked it was to heavy for her to move to read it so she assumed the couriers would recognise their error and return to collect it.
I did review this on petshopbowls own website but funny enough it never seemed to pass the moderator so I am putting it out on an independant review site so people can get get a true picture, not just the happy were such a great company reviews that seem to be on their site. I doubt we will use them again, whilst their prices are good it's a bit of pot luck if you actually get the product delivered, perhaps they need to change their couriers, i would rather sign for something and if I am not in then I will get it from the local depot, rather this than stuff just being dumped at someones front door. Sadly, on also looking at reviews for YODEL this seems to be a common occurance, won't even go into detail about the LCD tv propped against a front door in the rain........
Thought this site was too good to be true, but boy was I wrong!! Found my dogs Pro Plan Chicken and Rice light 14k to be the cheapest anywhere and further savings if I bought two. Never used Petshopbowl before but I thought in for a penny - chose the 2 bag option and free delivery and just thought it would take about ten days.
But no, four days later it arrived - well done you!! Have already handed out the vouchers to my friends and would (and have ) recommended you. My dogs also sniffed out the taster pack your team put in the bag too! many thanks me and my labs will be back
I purchased my double bag of dog food mid-late afternoon and the very next day around midday it was delivered. I think this is a fantastic service. The price of the food was good too saving us a considerable amount when compared to local shopping. I shall definitely be using this company again. Excellent service with a good choice of pet foods too.
I have only made one order so far, but shall definitely be doing so again. Free Delivery is just brilliant & the price of the items are ordered is still competitive even with the free delivery.
The items I ordered were delivered promptly and packaged well, the communication was exemplary throughout.
I am so glad I came across this website. I have two cats, so need to keep a good supply of cat food in the house. I found buying from a supermarket fairly expensive, and then you have to get it back home. I decided to search on the internet, comparing prices and convenience etc,, and found PetShopBowl.com. They offered everything I was looking for; a good selection of food, treats etc and all at reasonable prices. All deliverable at a regular weekly/monthly rate chosen by me. BRILLIANT. No more lugging home big bags of food etc, for our two little 'terrors' and even better, I can get it all at a price I'm happy to pay. If you feel like I did, I REALLY RECOMMEND you give this website a try. I really believe you will not be disappointed.
Found this company by chance on internet and very pleased I did! My order arrived very quickly and was well packed and at a great price.Well impressed and will use again. Would recommend to anyone and delighted to discover you are a Princes Trust company. Well done!
Bought my boxers James Wellbeloved 15kg + 4kg FREE! Emailed a query before buying; got rapid response. Order delivered in two days. Free. Brilliant customer service, extremely competitive prices. And a voucher for money off my next purchase. Win - win situation. Will order their next JW from PSB.
I was looking for a pet food website which would give me good quality pet food at the right price and low and behold I found Petshopbowl,Buying in large amounts is worth while,good customer service and quick delivery.
i have purchased dog food from petshopbowl about 3 times and each time my order has been delivered quick, and all at a great price. excellent service and would reccommend them to anybody who require pet food, accesories etc
Have two Leonbergers and feeding them good food is expensive business. So when I stumbled on Petshopbowl I was very happy with the competitive prices. While price is important, I do actually place more importance on service and I can't fault that either with petshopbowl. I ordered the food, it was delivered and my dogs ate it all up, which really is all you can ask. The best thing is I have now set up a repeat order so no more frustrated dogs when I proclaim 'What you're out of food again'
PETSHOPBOWL.CO.UK .... Excellent price's on dog food bulk buy savings i managed to save £40 on 2 large bags of Pro Plan large breed athletic dog food £59... My local pet store charges £51 per bag that's £102 simple math ... The let down was the delivery time having ordered and paid for by 8am then having to wait 6 days for my delivery ... DON'T get me wrong as a company i would give 5 stars but they were let down by their courier service YODEL " yOU CAN CHANGE YOUR NAME BUT NOT YOUR REPUTATION" ... Don't get me wrong i wouldn't mind waiting 6 days but being told next day or 48 hrs average then that's what you expect . I did speak to petshopbowl during my wait and i must say they were very helpful and very polite
Can't fault this company. My dogs food was £10 cheaper than any other pet food website. Spend just £19.99 to receive free delivery. I ordered Thursday morning ad the food was delivered Friday morning. Go on try them, you won't be disappointed !
Finally, no need to constantly head out to the supermarket when we run out of cat food :) Such a great idea to have food on subscription - we have 3 cats on indoor food so they get through loads and you can't just pop to the corner shop when it runs out. Have now got dog & cats' food being delivered automatically every three months (at a good price). One less job for me. Feel slightly sorry for the delivery guy though - he must have huuuge muscles!
Ordered on Wednesday and delivered on Saturday ... Plus you get an email from Yodel to say they will be delivering ... great service = Happy Me
The dogs nearly mugged the poor driver in their haste to get to their treats ... there is nothing they dislike and all seems good quality = Happy Dogs
There is a message from Max my Labrador ... "the free sample was great and the biscuits were just the right size for my friend Tanner ... she is only little ... but they need to be much bigger for me ... next time please" :-)
went online and you had what i was looking for which saved me the hassle of going round petshops. The order was sent out on time although was later than stated due to The Royal Mail but my dog is enjoying using the product and so am i
me and my bunny carrots are so happy, she got the bedding she like the most. with a super fast delivery which i did not expcet. throught i would have had wait longer. with the bottomless bucket it will keep my little bunny happy and me thank you.
We have just got a new puppy and the breeder recommended Fish for Puppies, your company has the best price for this online. The sacks arrived promptly, excellent service. No need to lug heavy bags home. Will definately be reordering from you.
The product was fine, but I had a problem with the delivery and I emailed the company and the Managing Director and I have had no response at all. Our post box is quite a way from the house at the bottom of our drive, every other delivery company brings parcels to the house, but this one was dumped by the post box which is next to the road. It could have been taken by anyone and I wouldn't have known, it just happened that someone who knew me saw it and brought it to the house.
I therefore emailed petshop bowl, both directly and to the managing Director as well, but over a week later I have had no response. I hoped they would look into what happened but they don't seem interested. Sorry but I will be going back to pets at home.
I have been using this company for quite a while, but they really came into their own this week when I ordered the wrong dog food due to the packaging being changed. I was running out of my dogs food at home and due to my husband being very ill in hospital forgot to order Barneys food. My sons could not find any in the supermarket until I could place my bulk order, so in panic I clicked on the wrong item. I realised the day after and emailed them as urgent asking if they could change the food to the correct one but I was too late the wrong one had already been sent out.
A smashing young lady called LEXI rang me and told me to order the correct ones and when the wrong one comes to ring her and she would arrange to collect it. I ordered the correct food and it is coming today. The wrong food came yesterday and is now awaiting collection. What with the upset of hospital visiting I don't know whether I am on this earth or Fullers.
Anyhow, thanks to LEXI at Petshop Bowl my Barney will have a full tummy once again.
The problem started because Chappie decided to change their packaging and I got my knickers in a twist rushing the job so I could get to hospital.
I've ordered Alpha Dog food a few times from various pet shop sites but the delivery time was fairly long and one even sent the wrong product twice!. All the sites are usually pretty good on price but none have compared with the delivery service of Petshopbowl. I'll definitely continue to use them for fast delivery of my dog's food - she'll never go hungry even when I'm not organised enough to realise the bag's almost finished, until it's nearly gone!
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