I order my pets supplies and needs over the internet. I have to say they are fast on delivery. Although the customer service department does not know what the left hand is doing to the right hand. Meaning....they are completely clueless as to the status of orders, full fulfillment, shipping. My order was shipped in several shipments. No indication on invoices partial shipment, no indication of order being completed. Called to check on when order would be received on the missing items and they said the order had not even been processed. The minute I got off the phone the door bell would ring and there would be the order or the rest of the missing ordered items.
Petsmart needs to train their shipping department. I ordered my pet supplies and they put 80 pounds in one flimsy box. They did not break up the order to separate the weight. Products were damaged in shipping and loss of product was missing. I'm surprised UPS accepted the package in it's un-stable state. I won't be order from them anymore.
Petsmart is definitely one of my "go to" places when it comes to supplies for my dog and cat. While their selections are not endless, they do stock a wonderful variety of food, toys, treats, and other supplies. Very rarely do I have trouble finding something I need at Petsmart, and if I am having some trouble the associates are more than happy to help me locate the item either in the store or online. Great return policies, too! Plus I love having the option of getting my dog's nails trimmed while I shop.
I honestly enjoy going to the Petsmart by my house and haven't had any trouble with it. The only thing I would say is that they are sometimes a little overpriced, but that is something I expect when shopping in a store and not online. I do support other local boutique stores that cater specifically to cats and dogs and they are often pretty competitive. Overall I think Petsmart is great if you're buying in a store and not online and that it's really important to suport the local businesses. I do wish my "reward" program with them actually produced better discounts