I'm a student, I shipped two boxes of personal belongings to central London from Scotland using standard delivery. I chose Pharos over the well known "UniBaggage" company and I feel vindicated having done so.
i) PRICE. £11.75 for boxes up to 30KG - 50% cheaper than the big well known company.
ii) FLEXIBILITY. Pharos afford a bit of flexibility RE the 30KG rule. Some companies will refuse on collection. What's more, in the booking section, weight increases in intervals of 0.5KG meaning a lower price for slightly heavier items.
iii) ATTENTION TO DETAIL. The booking process takes into account needs on an individual basis. Customers enter their own descriptions of contents and weights, which appear on the label. There are no fixed, and often inappropriate "categories".
iv) INSURANCE. It's based on the customer's valuation of the contents, and the charge corresponds. Again no "packages" which can be misleading or unnecessary are used.
v)PUNCTUALITY. Collection and Delivery were prompt, and within quoted timescales. For standard delivery, items were received within 24 hours.
vi) SERVICE. For after-care issues the staff are responsive, and genuinely care. They will operate in a business-like manner with the customer's issue at the core.
In all I feel happy to have used Pharos, and I will again. My experience with the company show they are ideal for a variety of customer for a variety of reasons. From students, to business people, to conscientious individuals - the cost, speed and care shown by Pharos make them an ideal choice.
I sold a fishing rod on Ebay. Unfortunately UPS who Pharos subcontract out to managed to crush the tube and damaged the contents.
The damage claim was handled brilliantly and settled quickly before UPS had even paid out. I couldn't recommend them enough.
There were some prblem with my collection adress and they never let it go or took it superficially, straight and fast answers, proper explenation, a great example of personal skills and comunication, great team players, problem sorted and parcel delivered, how they care about their reputation and their company is outstanding!!!
I was told about this company by friends and the company did not let me down. I want to thank them to always reply with good manners to all my emails; the parcels were collected in time and delivered to Italy super fast and with no damage. Not only the prices are terrific and honest! I would use this company again and would recommend this to other people
I sent a parcel to Venice Italy. Found this company on Martins Money website and they are great. Nothing is too much trouble for them and the value for money is excellent. I shall be telling everyone that listens to use this company. Thank You Pharosparcels. 5 stars... A special Thank You to Jet for going that extra mile for me.
I wanted to bring some household items back from the UK over Christmas and Pharos Parcels had been recommended by a friend who also lives in Mallorca. I wrapped the items and completed the collection and delivery details on line on 3rd January, then left for the airport. By the time we had got back home to Mallorca a few hours later my Mum called to say the packages had already been collected! All 3 packages arrived just 3 working days later on 8th January, even though I had not opted for the rapid service. I will definately be using Pharos Parcels again and next time I am in the UK I can take advantage of the cheap shopping knowing that my purchases can be shipped back for less than the cost of booking an extra suitcase on the flight.
Delighted with both the service and excellent value for money offered by Pharos parcels. We live in a remote inland area of Spain and they delivered a large box door to door, well within the time specified and working around a Spanish Bank Holiday. The online forms were very clear and easy to fill in, and the whole process totally straightforward. I would happily recommend them to anyone wanting to send a parcel to Spain - incredible value for money too. It's very nice to be able to praise good service these days, and Pharos absolutely provided it.
I used this company to send a large box of goodies to my son in Ibiza. I was amazed by the speed of delivery, having previously used Royal Mail, which takes over six weeks to deliver to Ibiza.
With Pharosparcel the booking process was simplicity itself. The box was collected the next day and was delivered to his home five days later, as promised. Brilliant.
I will definitely be using this company again, and would recommend it to everyone.
Thank you so much.
I would like to thank at pharosparcel to make me easier the shipping of my stuff from London to Madrid....
I especially want to thank the attention and help received by Jeannette ..... always there for my doubts...
I completely recommended it as I did when a friend told me about this company and I am glad I put my trust in them.
Thanks to the team!
I give one star to this company because I cant write a review with no stars.
Yesterday I did the online process to send a parcel and I received a message saying "your payment could not be processed", I tried again and the same... Finally I paid with another card.
Today I found out that they charged me three times!!!
I can't recommend this company to anyone!...
I used this company for their good prices and I finished paying 75 pounds for just one parcel...
I would just like to take this opportunity to thank everyone at
pharosparcel.com for my recent parcel delivery. From booking stage
online, to parcel delivery today, everything arrived in perfect
condition and on time.
Wish the same could be said for parcel2go.com. After waiting close to a
month for a parcel to be picked up I gave up! As the item was a xmas
present for Xmas they left me with nothing to open on Xmas day, no
apologies or nothing.
I cancelled and rebooked with pharosparcel. Next day it was picked up as
I will be recommending your services both to my friends and people
online and will be sure to send more disgruntled customers your way.
Many thanks once again and I wish the whole team at pharos parcel a
happy new year. You have made me extremely happy today!
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