I ordered a summerdress that NEVER arrived - and from trustpilot's reviews I see my experience is not just a one-time coincident.
I would have had no problem if they told me it was an accident - I mean things DO get lost in the mail.
Unfortunately they did not.
After a month of waiting I mailed them with all my info, tracking number and information I received by the international post office (whom I called).
I wrote them again - still no answer.
After waiting yet another week for an answer I decided to call them. I told them my story once again and this time I just wanted a refund (I had been waiting over two months at this point) and they told me they would have to look at the case and that they would contact me.
So I talked to them again about my refund and this time I was told it was too late to get a refund, and I should have made a case out of it as soon as I could.
Apparently this was now my own fault and they blamed me.
I will never buy anything from them, and I would advice people to go somewhere else as well - Maybe you had a good experience but would you really risk it when so many people have had such horrible experiences with them?
Over the years I have purchased a few items of clothing from Phix and I have always been very pleased with the clothes that i have bought. Phix stock a large range of really cool, retro clothing that you would not see in most shops on the high street. My items have have always been delivered quickly and on time. I have not ordered from Phix in a while, but their new winter stock looks very good and I may treat myself to something.
Having read some negative online reviews I initially had my doubts ordering from Phix Clothing, however, I can report that my ordering experience was overall very positive.
The item I ordered was unfortunately not in stock, but Phix Clothing sent me a slightly more expensive alternative at no additional cost and upgraded my delivery service to compensate for the stock issue, the customer service team were very helpful throughout and their response time was consistent and within a very reasonable amount of time.
I would have no reservations about shopping with Phix Clothing again.
I bought three items from Phix, 2 tops, a skirt. They all fit perfectly, sometimes things you but online are not the size you imagine but these were great. They were also made of good quality fabrics and look like they will last a long time.
I was really please with the ordering process, they didn't take too long to come and I had plenty of email to let me know what was going on in the ordering process.
Would recommend Phix for good quality clothes and good service. The skirt is one of my favourite skirts I have ever bought, it is beautiful!
Very quick delivery, I bought a pair of white heeled cut out boots, perfect to match with any monochrome outfit now, I've also bought a knitted jumper, great quality and easy to wear. Very on trend, great for a target market of 16-25!!
The products that I got looked used and old, they were supposed to be new, but the quality was terrible including a camo jacket and a necklace I got that don't look at all like in their pictures. I'm verry disappointed because it seemed to be a good web site to buy clothes.
I ordered an item from Phix and within a few days it had arrived, fast delivery and the item was well packaged and secured. The website layout is very easy to navigate and makes choosing sections of clothing also very easy. There is a wide variety of clothing, similar to that of ASOS or Topman, but most of the time a lot cheaper.
There are always deals for 15-25% discounts each month, resulting in a perfect opportunity to snatch a great product at a very low price.
Although the only downside is that there is no iPhone app!
I recently bought an Alex Turner tee from phix clothing which arrived a lot faster than I expected, I have made several purchases from the website and plan on continuing to do so in the future. Since undergoing new management the service has improved with great offers and cheap prices, would recommend this to everyone.
hi i have just purchased a coat i ordered and got it this morning in great condition and packaging i have been after a coat i ordered in this colour and style for a long time,after searching everywhere i have had no joy apart from this website,the coat is awesome and a great fit and it looks like exactly like what the cast are wearing in the film awaydays:),just what i was after!,i did also order a military coat from this website last year which is amazing too!,i was recomended by a friend to try phixclothing and this website is unbelievably amazing,keep up the great work,ben:)
WARNING:be careful if you are buying the items that LOOKS like VINTAGE from this website.
I have placed the order of MILITARY CAMO FLECKTARN SHIRT which it doesn't say it's a VINTAGE item.
i order 2 different size of this jacket,got it return 2 times,i had 3 of jackets in hand by exchange,all of them weren't in right condition.
first time i got the jacket was stinks,worn,pen ink leaked,so i returned it and got the exchange.
Second time i got another size of the jacket plus the one i have return to exchange before,and they have weird pen mark on the label,one has sizing on the label,another doesn't have,and compare 2 jackets,totally different color,one looks like washed many times,and there's some weird stitch.
i asked them why the quality so bad,they said it's vintage item (but it doesn't say anything about vintage on the website,otherwise i wo),so it could be worn,and no quality control or perfect condition.
the whole shopping process has been over a month now since i placed my first order,and still not getting the items that what i expected or what it suppose to be.
so it just end up im going return the item and get the refund,it's pain in the ass to deal with this company.
I love their retro style and everything that they have is stylish. And the best thing is it's all affordable! Also I love that I can buy good quality vintage Levi's as it's so hard to find them in the right size elsewhere. Delivery was super fast, very pleased with my purchases, and love the new website layout!
Excellent company with great customer service. Quick delivery and easy to use website. Even when I bought something that didn't fit I got a quick exchange. Some great deals on the website and good feedback when I had any enquiries. I would recommend this site to anyone who wants to buy top clothes at a top price!
Bought a shirt that ended up costing me about ten bucks after customs to Sweden. Saved so much! Came in the mailbox after three days. I did however not receive a drawing of a duck I had requested, so the scour is a four. Perfect stuff, excluding lack of duck.
Purchased an item and it arrived the wrong colour and size. I was told to send it back and they would exchange it, so I did. After a month I had nothing sent back and they came back to me saying it hadn't arrived and "if you don't receive a confirmation email in the next four days I will refund you anyway". I emailed them at least five times saying I hadn't received this email and I still haven't received a refund. This was in May. Pathetic. Do not buy from here.
Memoo found this review useful
I have known of Phix for several years now and they have come a long way and improved greatly recently. Great deals on my favourite brand such as Motel Rocks. Always have very good sale. In the future it would be great to see free delivery option and free returns.
Bought a jacket from Phix Clothing and I was very happy with not only the way it looked but also the overall quality. The prices are great and the amount of clothes on the website is great. Would definitely recommend to my friends!
I love Phix Clothing, they sell the most fun and unique items that I always get great comments on every time I wear them. As well as this the items are always made of very high quality which is great for the prices charged. Lately I've also been very impressed with the delivery since Phix Clothing has been under new management as delivery is very fast and I always feel 'in the know' through e-mails etc.. Since shopping at Phix Clothing I have never been disappointed and would recommend to anyone.
The first time I visited Phix my experience was very pleasant, great customer service and delivery rates, products are top quality and prices are very affordable, a happy loyal and returning customer, would recommend to anyone who fancies the latest fashions and trends.
Phixclothing is an online vintage sensation, with products and prices that rival many high street stores. Phixclothing not only delivers in the fashion stakes but also the more practical elements of online shopping, such as payment options, time taken to receive the products and refunds. Fashion-forward yet unique, phixclothing is an excitingly refreshing store that you will not want to miss. I advise to visit the store as soon as. A vintage sensation awaits you!
I have used Phix clothing on many occasions now and have always been totally satisfied with their service. Love the unique quality items they supply and all at very competitive prices. Will definately use them in the future, and make the most of their weekly offers I receive by EMail. Always next day delivery too, ideal for last minute purchases for special occasions. Overall brilliant !!
The communication with Phix was great. The item I ordered was exactly as described and delivered incredibly quickly. Overall I would recommend them to others, and definitely intend to use them again in the future.
Bought two jumpers for Xmas for me and my girlfriend. One was not in stock at first, but customer service were very helpful and kept me regularly informed until the item was available. All round good service and great clothes.
I ordered five items off Phix recently and all items came as described, was good quality and good value. Also, when I ordered off Phix they communicated well with me. I will be buying from Phix again as it's different and it's vintage style is so unique and not the same as the clothing that everyone else wears.
My wife came across the site when I was looking for a new shirt. When I ordered it the communication from Phix was excellent and the delivery time was great. The website is fresh and I love browsing it for bargains. Would strongly recommend you get your Phix now! (Sorry I had to!) ;-p
Ich habe im Oktober 2012 einige Artikel bei PhixClothing bestellt und über Paypal bezahlt. Leider musste ich sie zurück schicken weil sie meinen Erwartungen nicht ganz gerecht wurden. Nach Zurückschicken des Paketes - keine Antwort. Ich setzte mich mehrmals mit dem Kundendienst in Verbindung doch eine Antwort bekam ich erst nach 5 Mails: Man erklärte mir nur, dass PayPal bei ihnen nun abgeschafft wurde, und dass ich bitte meine Bankdaten bekannt geben würde. Also übermittelte ich meine Bankdaten, bekam aber nur als Antwort, dass diese falsch seien müssen weil sie nicht das richtige Format haben (Ich bin Österreicherin und anscheinend ist das englische Format ein anderes). Als ich das dem Kundendienst klar machen wollte - keine Antwort, seit Monaten!
Ich bin sehr sehr enttäuscht und rate auf jeden Fall von einer Bestellung ab!
When I first came across the website I thought if stumbled across a gem. Thought it was a great website and decided to treat myself to a new coat which was priced at £90. Even though this was a lot more than what I'd normaly spend on one item of clothing I thought I'd treat myself so went ahead and carried out the purchase. 3 days later the coat arrived and I continued to try the coat on. While doing this I came to realise 2 of the buttons had fell off the coat. With this I re wrapped the coat and it it sent back the next day. 5 months down the line and I'm still waiting for a refund and every person I've spoke to from the company doesn't seem to give a flying monkeys. Will not use or recommend this website. Very disappointed and still awaiting a £90 refund.
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