Me da la "sensacion" de que la empresa PHIX CLOTHING no es seria. el 21/02/2012 hice una compra., Hoy es 10/04/2014 y todavía estoy esperando el envío. (2 AÑOS). NUNCA me enviaron NADA. Alguien sabe como se puede denunciar a estos ladrones, estafadores, sinverguenzas, chorros, delincuentes, hijos de 3mil p....y la rep... madre que los recontra p.... Agradezco su ayuda.
Dear friend. Don't waste your time trying to order from Phix. I used my debit card that matches my name exactly, that also matches my email address exactly. I was asked twice to confirm the code on my debit. I did that. Then I was denied and told my transaction was deemed fraudulent. Total waste of my time right before the holidays. I told my two teenagers that they may never order from Phix.
I would never recommend this company to anyone. Their customer service is pretty shocking. I ordered something which they then told me was out of stock - fair enough (however the item was still showing as available on the website). I emailed and asked for a refund, no reply. Emailed again, no reply. Tried to call the phone line and was asked for an extension number. At this point I was concerned I had given my card details and paid for something that essentially was a scam. I emailed again, a very angry email and got a response saying we have now refunded you etc. No apology, no nothing, did get my refund thankfully. PHIX clothing, the name says it all.
I ordered a summerdress that NEVER arrived - and from trustpilot's reviews I see my experience is not just a one-time coincident.
I would have had no problem if they told me it was an accident - I mean things DO get lost in the mail.
Unfortunately they did not.
After a month of waiting I mailed them with all my info, tracking number and information I received by the international post office (whom I called).
I wrote them again - still no answer.
After waiting yet another week for an answer I decided to call them. I told them my story once again and this time I just wanted a refund (I had been waiting over two months at this point) and they told me they would have to look at the case and that they would contact me.
So I talked to them again about my refund and this time I was told it was too late to get a refund, and I should have made a case out of it as soon as I could.
Apparently this was now my own fault and they blamed me.
I will never buy anything from them, and I would advice people to go somewhere else as well - Maybe you had a good experience but would you really risk it when so many people have had such horrible experiences with them?
Over the years I have purchased a few items of clothing from Phix and I have always been very pleased with the clothes that i have bought. Phix stock a large range of really cool, retro clothing that you would not see in most shops on the high street. My items have have always been delivered quickly and on time. I have not ordered from Phix in a while, but their new winter stock looks very good and I may treat myself to something.
Having read some negative online reviews I initially had my doubts ordering from Phix Clothing, however, I can report that my ordering experience was overall very positive.
The item I ordered was unfortunately not in stock, but Phix Clothing sent me a slightly more expensive alternative at no additional cost and upgraded my delivery service to compensate for the stock issue, the customer service team were very helpful throughout and their response time was consistent and within a very reasonable amount of time.
I would have no reservations about shopping with Phix Clothing again.
I bought three items from Phix, 2 tops, a skirt. They all fit perfectly, sometimes things you but online are not the size you imagine but these were great. They were also made of good quality fabrics and look like they will last a long time. I was really please with the ordering process, they didn't take too long to come and I had plenty of email to let me know what was going on in the ordering process.
Would recommend Phix for good quality clothes and good service. The skirt is one of my favourite skirts I have ever bought, it is beautiful!
Very quick delivery, I bought a pair of white heeled cut out boots, perfect to match with any monochrome outfit now, I've also bought a knitted jumper, great quality and easy to wear. Very on trend, great for a target market of 16-25!!
The products that I got looked used and old, they were supposed to be new, but the quality was terrible including a camo jacket and a necklace I got that don't look at all like in their pictures. I'm verry disappointed because it seemed to be a good web site to buy clothes.