I ordered a summerdress that NEVER arrived - and from trustpilot's reviews I see my experience is not just a one-time coincident.
I would have had no problem if they told me it was an accident - I mean things DO get lost in the mail.
Unfortunately they did not.
After a month of waiting I mailed them with all my info, tracking number and information I received by the international post office (whom I called).
I wrote them again - still no answer.
After waiting yet another week for an answer I decided to call them. I told them my story once again and this time I just wanted a refund (I had been waiting over two months at this point) and they told me they would have to look at the case and that they would contact me.
So I talked to them again about my refund and this time I was told it was too late to get a refund, and I should have made a case out of it as soon as I could.
Apparently this was now my own fault and they blamed me.
I will never buy anything from them, and I would advice people to go somewhere else as well - Maybe you had a good experience but would you really risk it when so many people have had such horrible experiences with them?
Over the years I have purchased a few items of clothing from Phix and I have always been very pleased with the clothes that i have bought. Phix stock a large range of really cool, retro clothing that you would not see in most shops on the high street. My items have have always been delivered quickly and on time. I have not ordered from Phix in a while, but their new winter stock looks very good and I may treat myself to something.
Having read some negative online reviews I initially had my doubts ordering from Phix Clothing, however, I can report that my ordering experience was overall very positive.
The item I ordered was unfortunately not in stock, but Phix Clothing sent me a slightly more expensive alternative at no additional cost and upgraded my delivery service to compensate for the stock issue, the customer service team were very helpful throughout and their response time was consistent and within a very reasonable amount of time.
I would have no reservations about shopping with Phix Clothing again.
I bought three items from Phix, 2 tops, a skirt. They all fit perfectly, sometimes things you but online are not the size you imagine but these were great. They were also made of good quality fabrics and look like they will last a long time. I was really please with the ordering process, they didn't take too long to come and I had plenty of email to let me know what was going on in the ordering process.
Would recommend Phix for good quality clothes and good service. The skirt is one of my favourite skirts I have ever bought, it is beautiful!
Very quick delivery, I bought a pair of white heeled cut out boots, perfect to match with any monochrome outfit now, I've also bought a knitted jumper, great quality and easy to wear. Very on trend, great for a target market of 16-25!!
The products that I got looked used and old, they were supposed to be new, but the quality was terrible including a camo jacket and a necklace I got that don't look at all like in their pictures. I'm verry disappointed because it seemed to be a good web site to buy clothes.
I ordered an item from Phix and within a few days it had arrived, fast delivery and the item was well packaged and secured. The website layout is very easy to navigate and makes choosing sections of clothing also very easy. There is a wide variety of clothing, similar to that of ASOS or Topman, but most of the time a lot cheaper. There are always deals for 15-25% discounts each month, resulting in a perfect opportunity to snatch a great product at a very low price. Although the only downside is that there is no iPhone app!
I recently bought an Alex Turner tee from phix clothing which arrived a lot faster than I expected, I have made several purchases from the website and plan on continuing to do so in the future. Since undergoing new management the service has improved with great offers and cheap prices, would recommend this to everyone.
hi i have just purchased a coat i ordered and got it this morning in great condition and packaging i have been after a coat i ordered in this colour and style for a long time,after searching everywhere i have had no joy apart from this website,the coat is awesome and a great fit and it looks like exactly like what the cast are wearing in the film awaydays:),just what i was after!,i did also order a military coat from this website last year which is amazing too!,i was recomended by a friend to try phixclothing and this website is unbelievably amazing,keep up the great work,ben:)
WARNING:be careful if you are buying the items that LOOKS like VINTAGE from this website.
I have placed the order of MILITARY CAMO FLECKTARN SHIRT which it doesn't say it's a VINTAGE item. i order 2 different size of this jacket,got it return 2 times,i had 3 of jackets in hand by exchange,all of them weren't in right condition.
first time i got the jacket was stinks,worn,pen ink leaked,so i returned it and got the exchange. Second time i got another size of the jacket plus the one i have return to exchange before,and they have weird pen mark on the label,one has sizing on the label,another doesn't have,and compare 2 jackets,totally different color,one looks like washed many times,and there's some weird stitch.
i asked them why the quality so bad,they said it's vintage item (but it doesn't say anything about vintage on the website,otherwise i wo),so it could be worn,and no quality control or perfect condition.
the whole shopping process has been over a month now since i placed my first order,and still not getting the items that what i expected or what it suppose to be.
so it just end up im going return the item and get the refund,it's pain in the ass to deal with this company.