Since the new management have been in charge of Phix Clothing they have been exceptional. I heard of a few problems before but since they have really improved.
I returned a jacket and the customer service team was so helpful, they called me to advise me on what jacket them recommend instead and knew all the sizes that would fit me.
They exchange was sent out the next day and outstanding amount refunded straight away.
I was so impressed. I will definitely be shopping again from Phix.