My husband went to the phones 4 u store in washington tyne and wear at the galleries. My husband's htc windows 8 phone, keeps changin the sms center number. He went to the shop this morning, to get it fixed when he viewed his opinion they phoned the police to escort him out of the building. would love to hear your comments.
Not sure what has happened to phones4u as have always taken contracts out with them for years due to their competitive prices and what used to be decent customer service. However NEVER AGAIN!!!
Had a call from one of their upgrade agents advising me my O2 upgrade was due on the 13/12/13. After a long converstation and a rather agressive sales approach I gave in and agreed to upgrade.
Anyway changed my mind and decided to cancel...assumed it would be no problem as I was still 5 days from when the upgrade could be processed. Ring to cancel and they tell me they cant as its already been processed?!
So ring O2 and they tell me theres nothing on the account and no upgrade has been/ can be processed until the 13th chances are P4U will set up a new account and have me call them to transfer details and activate.
So ring P4U again and they them nothing has been processed by O2 but they have processed it at their end and then told apparently the distant selling laws do not apply to their upgrades as a continuation of services...despite the fact its a new phone, new tariff and as O2 suggest probably a new account??!!
Lucky O2 said I have 7 days to cancel with them so hopefully that will all work out ok but no thanks to P4U.
But NEVER going to use P4U again, their shady sales tactics and legal approach to the Distant selling laws is unacceptable. They will certainly be one shop I'd be happy to see disappear from the high street!
i hate the way people sound so biased on here... the only ones who find the time to come on are the ones that have had mishaps happen to them and they become so biased just because its happened to them i am sorry but every single mobile phone company will mess up at some point and you cant blame them they cant be perfect however phones 4 u has a great service considering they are a third party and they are not even a phone company themselves one thing i am slightly worried about is that vodafone may try wash their hands of by saying im involved with phones 4 u and not solve any problems i may have
Dropped into the High Street, Watford store to buy a sim-free Moto G 8GB (out of stock on Amazon). Efficient service from the lady there. No pressure to sign up for a contract or buy anything else. Good price. She particularly made sure I knew there was a USB cable but no AC adapter with the phone. Into the store and out within 5 minutes, even with a problem reading the credit card.
I have got 24 months contract on galaxy s4 2 weeks ago and since then I had nothing but problems with phones for you. So this morning i went back to the shop AGAIN and demanded a refund...after a long conversation and loads of jibby jabba, I gave the phone back.....however, they lied to me by saying they cancelled my account, which is still active as I contacted vodafone to check the process of cancellation....I really dont know what they are playing at! DON'T FALL FOR THEIR BULLS**T! DONT GO FOR THEM...ANYONE ELSE BUT THEM! IF YOU DONT WANT TO REGRET YOUR CONTRACT FOR THE NEXT 24 MONTHS, DO NOT GO TO THEM!
All over you like a cheap suit when you want to upgrade but as soon as there's a fault with the phone nobody wants to know! Poor customer service in the Ayr store. You can feel the desperation of the sales people needing to get a sale out of you. AVOID THEM IF YOU CAN!
On 04/11/13 O2 had over charged me for messages sent as a group text at 35p per text and not been letting know, I had been planning some events and had had to send hundreds of these text not knowing I was getting totally ripped of by O2. After speaking with O2 and getting no where I headed in to the phones 4 U store that i had changed my contract in (which is the St James shopping center in Edinburgh) to see what they could do and if they could shed more light on the matter, not expecting much because the charges were coming from O2. It was the same guy that helped me change my contract (Andy) and his manager (Gillian). They were brilliant!! They were so helpfull and phoned O2 to find out what had happened and we got a different answer than I had got that same day and it made it a lot clearer what had happened. But i had still been charged for these things without having been told from O2 that the price was not the same and Andy and Gillian still did not think this was right to they took it further and in the end I ended up getting money off my next bill from O2 and half of the money they had charged back from phones for you which was amazing because the guys in the shop were totally on ma side and I have never seen better customer care!!
Wife bought a sumsung from the Cheltenham branch. Totally missold. I've spent over an hour with T Mobile downloading patches that phones4u were supposed to have installed. Still didn't work. Took it back to the branch and the jobsworths in there wouldn't help. Apparent;y I have to ring HQ before anyone can help. ....How many more hours do I have to lose?
My partner bought me a Nokia 301 from the Barrow in Furness shop on the understanding that it would support WhatsApp. This was the only reason for changing my phone. Firstly, he had to return to the shop because the assistant had not put my Sim card in correctly. Then I discovered that I couldn't get WhatsApp. We returned to the shop and after some time the assistant worked out that a new 'patch' was needed to upgrade the phone to receive the app. I was unhappy with the fact that this hadn't been pointed out when the phone was purchased, nor the full implications of the phone not having Wifi. When I also pointed out that I was unable to read my Vodafone balance on the phone - it just came through as unreadable code, he claimed this wasn't a fault in the phone. After further delays and calls to the head office and the technical department, it was confirmed that the unreadable balance 'was not deemed a fault' so there could be no refund or exchange. I was losing the will to live at this point so we gave up and left after an hour of blank walling by staff who kept quoting 'the rules', then walked into the Vodafone outlet, where we should have gone in the first place. Vodafone staff fixed me up with a much more suitable phone despite it being near to closing time, with an utterly different approach to customer service. We live and learn.
Last Friday I popped into the Phones4u store at 112-114 Oxford St in London. All I needed was two pay-as-you-go O2 SIM cards, as I had family visiting from abroad who needed them.
I was served by a salesman who was initially intent on getting me to upgrade my own phone, which was annoying, because I repeatedly made it clear that I wasn't interested, and simply needed two PAYG sims. This really should have been a simple, quick transaction, so the pushy sales tactics were really unwelcome. I realise he has a job to do selling stuff, but when I've repeatedly made it firmly clear that I am not interested, he should not persist.
It was then explained to me that they couldn't simply sell me the SIM cards, they had to load some credit on them. This was fine, I was going to put credit on them anyway. So I paid to have £10 credit put on each of the SIM cards. I was also given two supposedly free Nokia phones which I really didn't want, and tried repeatedly to refuse, but eventually simply accepted. It was explained to me that the phones came free with the SIM cards.
However, yesterday while doing my online banking, I noticed that I'd been charged, in addition to the £10 on each SIM, a mysterious £7.96 charge for each card too. Upon returning to the shop to query this today, I was informed that this was a "top up charge". This was NOT (I repeat: NOT) made clear at the time of the transaction, and the salesman's feeble excuse that there was nothing he could do about it now is not at all acceptable.
I feel that I was misled, and ripped off. In addition to this, despite being told by the salesman that the £10 credit came with 1Gb data allowance per SIM, it turns out the allowance is a far smaller 100mb.
To say I'm disgusted would be an understatement. How can you possibly justify charging someone £7.96 to put credit onto a card, credit that they're already paying for separately? I have to stress once again that this was NOT explained to me, otherwise there is simply no way that I would have paid that charge - I'd have simply gone directly to O2 up the road and gotten the SIM cards, and not had to pay this completely ridiculous £7.96 charge. What should have been a total charge of £20 for the two SIM cards has now ended up costing me a totally unreasonable £35.92.
Ordered a phone back in June, changed my mind the following day. Rang to cancel and was told it wouldn't be a problem. 3 days later get an email to say my phone is being shipped (apparently it was too late to stop it from being sent?). Refuse delivery, courier takes phone away. Phones 4 U then lose it, and launch an internal investigation. It's now September, Phones 4 U say they're waiting for T-Mobile whilst T-Mobile are waiting for Phones 4 U - they have also damaged my credit history due to not having received a payment. WTF am I supposed to do? I never had the phone, I don;t have it now and yet no-one seems willing to sort it. Do NOT use this shower of incompetents, you *will* regret it.
My phone was less than a year old when it developed a fault, there have been numerous occasions where it is evident that nobody working for this company manages to communicate with anybody else. The phone was sent back for repair and gone for 3 weeks without any offer of substitution, unacceptable in this day and age. On return I was told the phone was a brand new phone, however it was not a new phone and they had replaced the circuit board instead, however the phone still did not work correctly.
After much hassle and talking to every pillar and post in the company I was granted a replacement, however they will not just issue this and I have to wait to be sent a bag to send my old phone away, I can then be issued my new phone. Magically though, despite Royal Mail confirming delivery, they have managed to misplace my old phone and have refused to send me a new phone until they can sort themselves out and figure out what's going on.
Ridiculous service. Myself and my family have all used P4U in the past but rest assured we will not be making this mistake again!
I bought 2 Samung Galaxy S3 from them in October last year. One of them stopped working and I left it in the Store (in Chiswick High Street) for repair on June 20th, when they said it would be ten days to get it back. I haven;t heard from them and I have been to the store three time asking for my mobile, each time they said it will be in the store in three days. Yesterday (July 20th) I went to the store again and after having the slowest service in mankind history I found out they haven't even repaired my phone and is not in the store yet.
I can't believe the staff at the store was so useless they couldn't tell me in one of my previous visits that the phone hasn't been repaired, they just didn't bother checking the status of my repair
And the repair team is a disgrace, how come it takes them a month to NOT REPAIR THE PHONE that has to be a record of ineptitude
The staff in the store, rather than solving my problem was just trying to sell me another phone. Not even if they are the last phone shop in the world I would buy anything from them
I would strongly recommend not buying anything from these crooks unless you are a real masochist
I sent off my Motorola smartphone to be repaired by Phones 4u on the 31st May.
It is now the 20th July.
In this time I have received terrible customer service from Phones 4 u. I won't go into all the details but basically they outsourced my phone abroad (most likely China) without telling me, which meant messages between me, the repair center and the outsourcer got lost and communication failed. In the end I just asked them to send it back unfixed. They kept telling me it had been dispatched, then it wouldn't arrive and I'd call them and they'd say 'oh it's still here' or something. Throughout the whole thing they never called me, I always had to contact them and wait on hold for ages. Finally after 1.5 months my phone arrived unfixed. I made a big fuss and they've agreed to send me a Samsung Galaxy free of charge. They told me on Monday that it wouldn't take more than five days to arrive. Today (Saturday) it still hadn't arrived and I called them and they said it will be Tuesday. Yet another example of their shoddy service! Do not use them to repair your phone! The service I received when I bought the phone however, was very good.
Had an awful experience in phones 4 you loghborough today. The screen on my girl friends phone broke the other day, she does not have insurance. She went to phones for you for advice and the manager told her that the only thing she can do is to take out another contract. My girl friend is a luvly person and only sees the good in people so took her word on it. When she came back home I couldnt beleive what they had told her. They should have told her to buy a cheap handset for now and send the broken one off to be repaired. she also told me they had bought her broken phone for £40 so now she has 2 contacts one for 18 months and one for 24 months and one phone. went to speak to the manager today and this nice lady who sold her the phone, turned. and said there is no way they can cancel this, my girl friend by this point was in tears and the manager claimed she had given her the best advice. I went to a rival phone store and the manager said to me 'phones 4 u are unethical and it all sell, sell, sell, and not what is best for the customer.' do not go to these people!
Do not expect to get anywhere with their customer service it is non existent. My daughter was persuaded to have a ZTE GRAND X by one of their sales staff. She insisted she needed a good, reliable phone and the sales assistant categorically assured my daughter this particular model was. 6 months later and the phone breaks down. They fobbed her off in the store with it having to go to be repaired and could not let her have another phone as it was no longer company policy. I went to the store to complain and initially did not get very far. The man eventually agreed to phone customer service and they would then call my daughter (this was after asking for my daughters mobile number so they could call her on that!!!???? Bit difficult that when they have her phone!)
When I arrived home the customer service dept were talking to my daughter and said the only thing they could do was suspend her tariff for the two weeks they have her phone. I then had a very lengthy and heated discussion with them and got absolutely nowhere. Faulty goods should be replaced otherwise what is the point of having a 12 month warranty.
I would advise anyone to seriously consider whether these companies are going to act in a proper and correct manner should anything go wrong and if the answer is NO then avoid like the plague! I will not be using their services again
purchased a Motorola phone from them within a few days I realized it was faulty turning itself on and off at random .So took it back to the shop they said because I did not take out their insurance (which was almost forced on me but I declined)it would be sent for repair . After weeks and a few phone calls to them I was told I must have got it wet and that I would have to pay for any repairs I told them that was impossible after I few heated words on the phone I excepted defeat the best thing is I had to pay to get the faulty phone back!!!!!!!!!!!!!!!!?
June 2012 we bought a package from phone4u Brent cross shop.
01 They gave a faulty apple I4 next day when i complain they just ignore me and said its ok but apple confirmed its faulty? after 2 week I got new phone but with so many hassle and bulling. no customer service stupid
02 now 06/2013 we notice its taking £58 from account when call t mobile they confirm only 100 min ? but package we bought 2000 min (head office confirmed right package with 2000min but cannot help?)? when call phone 4 u head office ask to got Brent cross shop , shop said they do not have details ?
I m been rob and bulled by this stupid dodgy company. Don't ever go to phone4u even by mistake.
I've read a few negative reviews on here which relate to specific shops and incorrectly advised contracts - fair enough. I required a SIM free black HTC One. After being totally screwed around for three weeks by those utter clowns at mobilephonesdirect, I ordered from phones4u and got it the next day.
So in december a sales rep convinced me to upgrade with them instead of orange like I have always done. Well I can tell you it was the biggest mistake I have ever made.
Firstof all I was told id stay on the same price plan yet when I got my bill that was not the case I had to go to the shop for 3ths till it was sorted. As you can imagine spending sorting this out instead of spending time with my daughter on my day off did not go down well with her or myself as it meant I could not fo other things this was also a stressful time I could have done without n had I hone to orange it would never have happened.
Then to add salt to the wound my fone broke n I had to go there yet again. I was given a new battery n 4wks later it happened yet again to say I was angry would have been an understatment.
So this time im told they need to send it off n ill b left without a phone for upto 2 weeks this was not accetable as I am sure any singke mother would agree it is not something you can be without. As you need to be able to contact you child if they are out. So the shop advised me they do not have a loan phone policy. So after a longer telephone conversation with their customer service they loaned me a phone that was from the dark ages! Having in mind I have a blackberry!
So you can understand my horror when I receive my phone this morning stating they eould notrepair it due to water damage although they could see it had not been put into a bowl of water or anything like that. So I call them and they say it might have been causrd while I was cooking or if I left it by a window. So if your phone is damaged by natural causes which you cannot prevrnt then they believe it is down to yourself to cover the cost to repair!
Sonow I am still without my blackberry and they will not repair it or replace it.
If I had gone to orange I would never have had this problem. I will never get a phone from these people again nor would I ever recomend them to anyone.
I purchased a HTC One from Liverpool Phones4U (WHO WERE GREAT!), which was defective. The device had gaps in it and light was leaking from the display. I do not live locally to Liverpool, and so I took my device to my local Phones4U store in Northwich, Cheshire.
When I went into the Northwich store, rather than the staff standing in the shop, they were all huddled by the door located at the back of the store, presumably where the staff quarters are. They were all on their phones and paying no attention, all in all it took around 20 seconds of me standing at the front counter before anyone noticed me - an eternity really.
I proceeded to tell the gentleman about the issues I was experiencing with my device, and rather than apologizing and reassuring me, he just told me that this was 'normal' and that 'light leak is normal'. Working with mobile devices day in and day out, I can assure you that this is not normal at all. I questioned the salesman, and he got another device out of the cupboard and powered it on. On powering it on he quickly looked at the device's display and said 'see this one is the same' and put it back in the box. I immediately asked to take a look at the device he had just put away and he did not respond, then asked his colleague to put the device back away 'before he forgot to'.
The sales person then asked me what I would like to do, as all the devices are going to be the same. This is not true, as the display models in all the shops are NOT like this. Anyway, I asked for a refund as I am not dealing with people that assume I am an idiot. I pulled my card out, and to my awe he got £490 cash and just handed it over to me. I paid for this device on card, I have the receipts to prove it. Now I'm certainly not complaining about getting cash, because it just means I can buy my iPhone a few days earlier now, but for him to actually just give me cash? Is this even allowed? As previously in Phones4U stores I have been told that you can only be refunded in the same tender the actual transaction was made in.
Furthermore, during the whole experience whilst he spent time on the phone to 'head office' in order to get authorization to issue the refund, I couldn't help but turn my attention to the sales person, Dan. He was speaking to a customer that had just come in to the shop and asked which was better; an iPhone 5 or a Samsung Galaxy S4. To this, Dan replied well we don't sell the iPhone 5 sim free, but we do sell the Galaxy S4 it is £589. Then, he says 'but my friend over there is selling his iPhone 5 on eBay, we will give you a good deal on it, it's got 10 days left and we can just take it off'. Dan was referring to the gentleman that was serving me, as the person selling the iPhone. I was absolutely shocked at this, surely this is against the law and unlawful selling anyway?
Furthermore, when explaining the devices to the gentleman that was in the store, Dan told him that the iPhone 5 costs £999 to buy direct from Apple, and that when the iPhone 5S/6 comes out, you 'will be talking well over a grand for that mate'. He then said 'but the iPhone 6 has been delayed, cus, I dunno why'.. Well Dan, please share your information with us as the new iPhone has yet to even be announced, never mind delayed Wink
He then proceeded to tell the customer that in Northwich all networks can get 4G, and that Orange will be getting 4G in Northwich next month. Oh okay, since when has Orange offered 4G? I thought that's what EE was for... The gentleman said he would think it over and left the store, to which Dan then came over and sat down on the desk next to me and sat on his phone, for around 10 minutes. Disgraceful.
Due to this experience, I will never ever purchase anything from Phones4U EVER again. Furthermore, I will not be recommending them to anyone, and will be telling as many people as I can about how disgraceful their customer service was. And considering I work in the telecommunications sector, that's a lot of potential customers.
After being in Phones4U I took a stroll over to Carphone Warehouse, I told them about my experience and had a bit of a laugh with them. Over there, the experience was much more friendly.
This is with respect to my sad experience with Phones 4 U, 34 High Street, Bracknell, RG12 1LL.
I have purchased a Samsung Note 2 Flip Case on 08 May 2013 at 16:51 PM from above mentioned store worth 24.95 Pounds. I was not carrying my phone at the time of purchase, hence took it to home.
The details of my purchase are - Rect 044408004663 from Tim G
I went to my home and tried fitting it in my Samsung Note 2 Phone and it got fixed but fitting was not absolutely perfect. Hence, next day I went to the store and told my issue to Allan E.
I calmly explained the persisting problem to him but suddenly he turned angry and said that the product is like that only.
I wanted to ask him whether we can try with other Flip Case on stock but before I could utter anything Mr. Allan said you return the product and take refund in rude way.
The details of my refund are -
Rect 044408004675 (80806085321007) on 10 May 2013 at 14:16 PM
Customer ID Number - 1005201314155108
I find Phones 4 U, a very nice brand but the representative ruined my day. He returned the product but I wanted to buy the product as a customer who possess self respect as any other people around.
I presume him to be racist, as without any reason his unexpectable behaviour made me believe that people from other background having slight difference in shade of the colour of their skin don't deserve to be treated as equals.
He ripped out the cover from my phone and left me unattended on the till.
Such pompous action can be even verified in CCTV camera (around 14:16 PM)
Basically, my concern is not about money or the product but generally about the treatment of the people by such rare people. Elsewhere, I have good experience in UK till date.
I expect apology from the concerned person, if at all you consider my above mentioned plea reasonable and justifiable.
Moreover, I must say now I have apprehension to walk inside the said store in bracknell.
It's a shame.
First when I went in to the store they great you with big smile and looks real nice.
However, I've signed up for the "3 month FREE wi-fi"...
I have double checked with the staff and made sure that after 3 month they will automatically cancel my contract and I will not have to pay. The staff had told me "after 3 month the Phones4U will give you a txt asking if you want to continue the service or not and all you'll have to do is just txt NO back to them and they will cancel" . However, without me knowing they have been charging me for 3 extra months!!! Thank god I checked my bank statement!!! After that, went to complain to the store and the store says "we've been notified that the company will txt you" and all the operator over the phone says is "we do not have such a service and don't know how the staff thought so"...
Any way, cancelled my contract for the Phones4U wi-fi at the store and now THEY ARE STILL CHARGING ME!!!!
Phones4u is LIAR, CHEATER and CAN'T BE TRUSTED...
I upgraded my phone from T-Mobile to Orange and got the HTC 8X - went faulty and 10 days after purchase told hard to get replacement and it eventually arrived 2 weeks later - 1 week later thae 2nd replacement went wrong - swopped again eventually - Here we are April - 3 handsets later, same fault and they say 8X is now longer available so will only replace with similar phone - I did explain I held off upgrading as waiting for phone I really want so will only swop for HTC One - Oh they can't do that cos it is not on the tarriff I am on - I cannot upgrade tarrif and have to have a phone I dont want for 2 years.
I complained spoke with Lee Cook in the Customer Excellence Team (Manager) apparently - I advised him the company should be reported to Trading Standards as the team certainly does not deliver Excellence.
I cannot cancel my contract with Orange, so I am being forced into having a cheaper handset I don't want for 2 years.
Bought a Samsung s3 and once received changed my mind within 2 days.
Asked for a swap to an iPhone with vodafone. Phones4u said I had to send the Samsung back, cancel the contract and send out the iPhone with a new contract.
All well and good you may say - but what happens to my ported number?
I am then told I need a pay as you go phone and sim, to port the number to then port it back.
By the time I get the returns back, vodafone say that there would be a cancellation fee of £500!
Ended up being messed around at phones 4 u so turned up at their head office where they agreed an exchange.
A week later and I still have no iPhone.
Avoid phones 4 u at all costs.
I rang Phones4U and asked what I thought was a simple question, do you do O2 contracts. They answered yes, I didn't really have time to sign up on the phone so I figured I would just pop in store at the weekend. (took me an age to get off the phone like but different story!)
I went in store and said I wanted an O2 contract with the iPhone5. I was quickly told about the offers they had with Orange, I wasn't interested in that as I wanted the coverage O2 provide. No O2 please, well how about Orange, O2?….. Orange? NO I WANT O2.
It turns out the reason they were being so evasive is because they only offer O2 SIM only contracts. So the phone isn't subsidised. Which no doubt means they dont get a nice sales commission, so they were pushing me towards a provider they did. Pretty terrible service all round so left and went elsewhere!
Called in at the Hyde (Tameside) store with trepidation, I had needed a contract sim only and wanted a push button phone ( I'm a bit of a dinosaur!) I was met by Rick who did not live up to my preconceived idea of a mobile phone sales person, I was not pushed into getting something I did not want I came out of the store with exactly what I went in for..Result! The service from Rick was excellent, I don't think I would have been treated any better if I would have been buying the latest smart phone, Top marks to Phones4u Hyde, Thanks.
I have worked in customer services (first point contatct) my whole life, i have never experienced such a professional, helpful and friendly service from another company. I have to be honest id heard phones4U had a poor reputation at 1 point but i have been surprised. The adviser i dealt with was so friendly and knowledgable, you were understanding with me wanting a different colour handset and arranged it all very smoothly. Nothing seemed a problem and it was just so refreshing to deal with a company that wanted to provide good personal service. Have already recommended you to friends.
I know electronic gadgets including phones are supposed to be getting smaller, well the Samsung galaxy note 2 is big but I absolutely love it. No you can't just slip it into your pocket but I've never carried mine around in my pocket anyway, but it does sit nicely in my hand. Picture quality is amazing and you can keep your finger on the button for superfast action shots. Watching You tube and Videos are great too, so many of my colleagues would rather look at my screen than theirs (even the latest iphone model)! There are so many amazing things on this phone like Video hub, drop box and flipboard,and thousands of Apps ( not limited to phone brand!) I'm still finding stuff I didn't realise it had and I bought it over a month ago!
Please please please learn from my mistake and do not go near phones 4 u! I went in for a look around when a sales person approached me when I said I'm just havin a look at the iPhones she then went onto telling me what she can offer? 1 being trade my iPhone in and I can get the iPhone 5 on a 24 month contract I then explained I'm going travelling around the world for 12 months so contract deal wouldn't be an option of mine she then went onto tell me this wouldn't be an issue as you can freeze your account before u go and reactivate when your back!. Stupidly I went for the contract she offered and only just found out from 02 freeze account does not exist! I rang phones 4 u numerous times to sort this out and the only option they gave me was to bring the iphone5 bk in store and that they would cancel the contract and also went onto explaining the 4 months I've paid already and my original iPhone I traded...would not get any of it bk! I was fuming and better still I had the head manager in customer services threatening me with legal action if I did not apply. On top of all that they have taken it upon them selves to cancel my contract and reactivate it again with absolutely not say so from my self. This has been going on now for over 2 weeks with no resolution. Awful service and awful staff as they can lie out of there 2 front teeth to make a sale for commission. They give 02 a bad name as 02 are fantastic but when phones 4 u are selling there services its not doing them any favours. Was promised a phone call from the excellence team... surprise surprise still waiting. This company will FRUED you 100%.to add on they cancelled my phone so I cannot not use it but when I went into store it's still showing active so I'm getting charged for a service I can't use. Trading standards and an article in the manchester news paper is my next move as I'm getting no where with this company.
I ordered a phone on contract, they sent me the wrong phone (same model but worse spec) and after a couple of days arguing over what was the problem (on the two documents they said I had 2 different phones, both were wrong) they agreed to swap it for a slightly better model, all good so far. I then had to wait 3 weeks for the phone (didn't know when they would get it in stock), we recieved the phone and then got a letter from orange saying that we hadn't paid them for the contract and they threatened to cut us off, it turns out that p4u forgot to tell them our bank details for payment.
The phone then went wrong (screen stopped working) they agreed to replace it FOC (as they should) however they would have to send it off as because of the above swap they couldn't do it in store??????
In all we were probably unlucky with all of the problems we have had however whilst their customer service has been professional you often feel that you are speaking to someone with little knowledge and that it takes you a long time to actually get anywhere. However they are cheaper than most other places .
I bought this phone as recommended by my sister in law. She went to the uswitch website as I did.
The delivery was next day so I was very please but as it was a Christmas present for my other half, I just took it out of the box to inspect it.
He was delighted to receive it until he set it up. The battery kept running low and he only had a few opps on it. This went on for days, he bought an app that woke us up in the middle on the night when the battery was on 15%, then on 14% and again on 13% so after switching it off, he decided to look online and say a forum saying its a known problem so re-set it to a setting past factory settings. Its ok no, but the thing he's noticed now that that problem is resolved is that his memory is nearly full and there is hardly anuy data/apps etc on it.
I don't want to rate you yet as there is a problem with the phone not you.
HELP! What can you do for me?
They, for some reason, have deals that even the actual companies can not provide you and the staff in their stores are absolutely rude and agressive. We went in to check on a deal for s3 and they offered a good price, but not for the data limit we asked for. I needed to check if that will work for us and asked the manager to give me some time to think about the data limit. He kept pushing us and kept asking 'what can I offer you to sign up now?' and I told him that I HAVE To talk to a couple of techie friends to see if the data plan will work. Since he was so pushy, I felt uncomfortable and told him that we will come in tomorrow.
Next Day: We go in and tell him that we are OK with the plan and he was happy to sign us up. And then my husband asked him if there could be a reduction in the upfront cost for the mobile (this was a joke and we never meant it to come through. We wanted to see how far they would go!) and the man was very brash and his exact words were 'Why should I cater to you? That was yesterday and I have already met my sales target. Now I don't care.' This was extremely rude and unprofessional. He was a total Dic*head and I can tell that they are a rip-off company.
They tell you things like : You sign up now for 28 pounds and then in 12 months you can bring the price down to 20 by contacting O2. I called up O2 to check and they said they can not bring down the cost, but yes I can switch to a higher amount. They lie through their teeth to get a sale and it is upto you to check and recheck before you sign up.
A Galaxy S3 on a £36pcm Orange 3G contract for £28.50! It's a no brainer. A great deal which I don't believe can be beat at the moment. Even the S3 handset is now free from Phone4u! An amazing phone at an amazing price. You will not be disappointed.
I have had some problems with 3 of late - I had 2 phones with them and to be honest there service is not great!
I had a problem with a Blackberry Curve 8530 that needed to be reset at least 4-5 times a day. I had 6 months left on the contract & wanted to upgrade but they would not allow me to do it, they would only offer to repair the phone & this could take up to 2 weeks.
So I friend of mine mentioned that Phones4u offered buyout deals - so I called them & hey presto within 24 hours I get a brand new Blackberry 9900, and agreed buyout fee of £120 payable to me in 40 days. Well chuffed you should try them.
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