I have worked in customer services (first point contatct) my whole life, i have never experienced such a professional, helpful and friendly service from another company. I have to be honest id heard phones4U had a poor reputation at 1 point but i have been surprised. The adviser i dealt with was so friendly and knowledgable, you were understanding with me wanting a different colour handset and arranged it all very smoothly. Nothing seemed a problem and it was just so refreshing to deal with a company that wanted to provide good personal service. Have already recommended you to friends.
I know electronic gadgets including phones are supposed to be getting smaller, well the Samsung galaxy note 2 is big but I absolutely love it. No you can't just slip it into your pocket but I've never carried mine around in my pocket anyway, but it does sit nicely in my hand. Picture quality is amazing and you can keep your finger on the button for superfast action shots. Watching You tube and Videos are great too, so many of my colleagues would rather look at my screen than theirs (even the latest iphone model)! There are so many amazing things on this phone like Video hub, drop box and flipboard,and thousands of Apps ( not limited to phone brand!) I'm still finding stuff I didn't realise it had and I bought it over a month ago!
Please please please learn from my mistake and do not go near phones 4 u! I went in for a look around when a sales person approached me when I said I'm just havin a look at the iPhones she then went onto telling me what she can offer? 1 being trade my iPhone in and I can get the iPhone 5 on a 24 month contract I then explained I'm going travelling around the world for 12 months so contract deal wouldn't be an option of mine she then went onto tell me this wouldn't be an issue as you can freeze your account before u go and reactivate when your back!. Stupidly I went for the contract she offered and only just found out from 02 freeze account does not exist! I rang phones 4 u numerous times to sort this out and the only option they gave me was to bring the iphone5 bk in store and that they would cancel the contract and also went onto explaining the 4 months I've paid already and my original iPhone I traded...would not get any of it bk! I was fuming and better still I had the head manager in customer services threatening me with legal action if I did not apply. On top of all that they have taken it upon them selves to cancel my contract and reactivate it again with absolutely not say so from my self. This has been going on now for over 2 weeks with no resolution. Awful service and awful staff as they can lie out of there 2 front teeth to make a sale for commission. They give 02 a bad name as 02 are fantastic but when phones 4 u are selling there services its not doing them any favours. Was promised a phone call from the excellence team... surprise surprise still waiting. This company will FRUED you 100%.to add on they cancelled my phone so I cannot not use it but when I went into store it's still showing active so I'm getting charged for a service I can't use. Trading standards and an article in the manchester news paper is my next move as I'm getting no where with this company.
I ordered a phone on contract, they sent me the wrong phone (same model but worse spec) and after a couple of days arguing over what was the problem (on the two documents they said I had 2 different phones, both were wrong) they agreed to swap it for a slightly better model, all good so far. I then had to wait 3 weeks for the phone (didn't know when they would get it in stock), we recieved the phone and then got a letter from orange saying that we hadn't paid them for the contract and they threatened to cut us off, it turns out that p4u forgot to tell them our bank details for payment.
The phone then went wrong (screen stopped working) they agreed to replace it FOC (as they should) however they would have to send it off as because of the above swap they couldn't do it in store??????
In all we were probably unlucky with all of the problems we have had however whilst their customer service has been professional you often feel that you are speaking to someone with little knowledge and that it takes you a long time to actually get anywhere. However they are cheaper than most other places .
I bought this phone as recommended by my sister in law. She went to the uswitch website as I did. The delivery was next day so I was very please but as it was a Christmas present for my other half, I just took it out of the box to inspect it. He was delighted to receive it until he set it up. The battery kept running low and he only had a few opps on it. This went on for days, he bought an app that woke us up in the middle on the night when the battery was on 15%, then on 14% and again on 13% so after switching it off, he decided to look online and say a forum saying its a known problem so re-set it to a setting past factory settings. Its ok no, but the thing he's noticed now that that problem is resolved is that his memory is nearly full and there is hardly anuy data/apps etc on it.
I don't want to rate you yet as there is a problem with the phone not you.
They, for some reason, have deals that even the actual companies can not provide you and the staff in their stores are absolutely rude and agressive. We went in to check on a deal for s3 and they offered a good price, but not for the data limit we asked for. I needed to check if that will work for us and asked the manager to give me some time to think about the data limit. He kept pushing us and kept asking 'what can I offer you to sign up now?' and I told him that I HAVE To talk to a couple of techie friends to see if the data plan will work. Since he was so pushy, I felt uncomfortable and told him that we will come in tomorrow. Next Day: We go in and tell him that we are OK with the plan and he was happy to sign us up. And then my husband asked him if there could be a reduction in the upfront cost for the mobile (this was a joke and we never meant it to come through. We wanted to see how far they would go!) and the man was very brash and his exact words were 'Why should I cater to you? That was yesterday and I have already met my sales target. Now I don't care.' This was extremely rude and unprofessional. He was a total Dic*head and I can tell that they are a rip-off company. They tell you things like : You sign up now for 28 pounds and then in 12 months you can bring the price down to 20 by contacting O2. I called up O2 to check and they said they can not bring down the cost, but yes I can switch to a higher amount. They lie through their teeth to get a sale and it is upto you to check and recheck before you sign up.
A Galaxy S3 on a £36pcm Orange 3G contract for £28.50! It's a no brainer. A great deal which I don't believe can be beat at the moment. Even the S3 handset is now free from Phone4u! An amazing phone at an amazing price. You will not be disappointed.
I have had some problems with 3 of late - I had 2 phones with them and to be honest there service is not great! I had a problem with a Blackberry Curve 8530 that needed to be reset at least 4-5 times a day. I had 6 months left on the contract & wanted to upgrade but they would not allow me to do it, they would only offer to repair the phone & this could take up to 2 weeks. So I friend of mine mentioned that Phones4u offered buyout deals - so I called them & hey presto within 24 hours I get a brand new Blackberry 9900, and agreed buyout fee of £120 payable to me in 40 days. Well chuffed you should try them.
I called with an enquiry and ended up ordering over the phone, instead of ordering on the internet. What a pleasant suprise a real person, who could answer questions and give advise. I will definately use Phones4u again!
brought a phone from phones 4u pay from the store in leigh lancs with a promotion of free wifi but the store did not put the free wifi on the phone went back to the store they were very sorry for not doing this but they would have to phone head office to put the wifi on the phone this they could not do as the office was closed for xmas and told me to go in the next day this i did and they did and was told i would get a e mail in the next 2 days with the pass code no email came so i email head office ,got email stating they wil be responding to my email in the next 2 day ,the next day i got a email from them saying the will contact me in the next 3 days they think i will get feed up with them and go away avoid them very bad customer service (the phone is great)
Bought as a christmas present for my son. His words "I'm in love with my phone Mum!!" Ordered phone online and was with me in 2 days. Excellent service with no hassle whatsoever and one very happy boy!!
Phones4u transaction was seemless and rapid, no hassle whatsoever. Shame about my service provider Vodafone - website useless, rarely works, and staff who try but lack in ability to understand or help.