I bought a knee support on line. Before I purchased it I contacted the supplier to confirm that it was not made of latex. The customer support person confirmed it was latex free. When I received the goods I found out that it contained latex. I requested a refund but never received one
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I am sorry that you were provided with the incorrect information. We did contact the manufacturer and was provided with the information. The item was purchased on the 26th December 2012 and a full refund was processed back to your account on the 31st December 2012. The refund was processed with no problems.
If you do require any further assistance, please do not hesitate to contact us.