I can confirm that the item was sent out on a Royal Mail 2 day tracked service. I have tracked the order and they attempted delivery on the second day and nobody was available to accept delivery so they left a calling card asking you to collect the item. The delivery service fulfilled their delivery times on this order.
I am sorry if you were unhappy with the service received, the delay was out of our control.
If you do require any further assistance, please do not hesitate to contact us.