Firstly, I purchased my air-walker directly from the Physio Room -it was reduced to £49.99 plus £4 postage, so I ordered it thinking I was saving myself a few quid. Later I checked on Amazon and I was annoyed to see It listed for £29.99 and free delivery! Now on Amazon its back up to £34.99 but still has free delivery, so if you are seriously wanting to buy this boot, check Amazon first. The boot arrived 3 days from placing my order (I chose 2 day tracking mail) but obviously the first day you place your order is not counted. First impressions were good, very sturdy construction, but the velcro straps are almost 2," wide and it was almost impossible for me to pull the velcro straps apart, and that was before I had the boot on. No instructions came with the boot although it looks simple enough. However, the velcro metal supports as each side of the boot, scratched my skin as the ends were exposed over the top of the sock. Having broken a 5th metatarsal my foot was very sore and swollen and I found it very difficult to get my foot exactly in the correct position. It was only after 10 days that I discovered the actual inner of the boot (sock) could be detatched from its cradle. It appeared that my sock was positioned incorrectly so my heel wasnt getting right down on to the sole of the boot, the two metal velcro covered supports grip the sock with such strength that it won't budge unless you separate sock and cradle. Once I discovered this it made all the difference. I was able to adjust the sides of the sock so the scratchy velcro bits at the top were not exposed to my skin. I also found that the second strap on the leg comes off (if you want it to -not recommended). I should say that the hospital put my boot on for me replacing a hard cast which I said I no longer wanted to wear., but I wasnt allowed to weight bear. Going back to the velcro straps, they are very very difficult to manage. I ended up cutting and tapering the ends of each strap to make it easier for me to grip the end so i could pull the velcro apart to take the boot off. 4 weeks on and I'm now allowed to weight bear. The boot offers excellent support and cushioning to my foot allowing me to start walking again. I think Physio Room should put instructions in with the boot explaining its construction. The straps need either to be thinner, or have some sort of end on that makes for easier gripping. I would recommend this boot to others and would purchase Physio Room products again, however, I will be checking Amazon first!
To reply as a company, please log in to your business account.
I am sorry that the item was supplied to you without any instructions. They should have been supplied within the package so i can only apologise. We do have a video on the website which shows how the item should be fitted. I am sure if instructions had been supplied you would have been happy with the boot from the start.
I am glad that now the boot has been fitted correctly that you are happy with the performance of the boot.
I will pass on the information regarding the velcro to the product manager and ask them to look into this further for any future changes to the boots.
If you do require any further assistance, please do not hesitate to contact us.