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1 Reviews

Review by confirmed purchaser
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trustpilot stars
trustpilot stars
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trustpilot stars

Costly if the item doesn't fit.............

Ordered item in realtion to size chart but came up too big (should have read previous feedback!). I then had to send back at a cost of £3.00 and wait for the refund before ordering a smaller size. Why can't I just return the item and it be swpped for a smaller size? In the end I had to pay an extra £6.50 in delivery charges. I'm happy with quality of the item but not the additional costs in postage and no straight swap out facility
    TrustScore 8.8 / 10
    6,495 Reviews

    Reply from

    Hello Nathan,

    I am sorry to read your review.

    I apologise for the inconvenience caused to you by having to return this item for a refund first. I have arranged for you to be refunded £6.50 for the extra delivery charges you incurred and you will receive this within the next 5-10 working days.

    If you have any further problems please contact me.

    Kind regards,


    The Physio Room Team
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