PhysioRoom.com reviewed by

1 Reviews

Review by confirmed purchaser
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Very disappointed!

Ankle brace ordered, thigh strap received three days later, easy mistake to make I suppose so I sent a polite email though the website to ask what process I need to take to rectify the problem. I recieved an automated response within 30 mins saying someone will get beack within 1 working day... nothing... 2.5 days later I sent another email asking for an update, automated reply received again within 30mins stating I would get a response within 24hrs... 3 days after that still nothing. Just poor customer service.

The automated email machine is however, doing a great job and deserves a pay rise!
    PhysioRoom.com
    TrustScore 8.8 / 10
    6,483 Reviews

    Reply from PhysioRoom.com

    Hello Mr Wallis.

    We are sorry to read your review.

    We apologise for the delay in the response and also for the incorrect item being sent to you, we have arranged for the correct item to be sent to you and you will receive this tomorrow.

    We have contacted you directly to advise you of this.

    We apologise for any inconvenience caused, any problems please let me know.


    Kind regards,

    Jade

    The Physio Room Team
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