First experience not positive. Paid for next day delivery and still not here
Physique has been my no.1 choice for the past 15 years, to supply my Sports Injury Clinic with all the essentials, including Studio equipment for our Pilates & Fitball classes.
Always very good service and choice, having replaced the rare faulty item with no question the following day.
Quite often you get a choice of free gift, I've just been given a large 2000lt tub if Biotone massage oil with £38!!
I can't recommend Physique enough!
Thank you guys :)
Easy web site to follow, user friendly. Products are not complicated, good quality and does what it says on the tin.
Order to delivery process was efficient and informative, could follow delivery of order to the minute. Thank you will come back again and recommend you.
I have ordered several products from Physique and my order has been packaged well and arrived very promptly. I have taken full advantage of the FHT member discount and also the 4 for 3 offer on selected products which gives good value for money.
I would definitely recommend Physique great choice of products, efficient service, well packaged and good quality.
I have recently received tremendous support from the staff at Physique Management Co Ltd with an idea for my business that makes use of one of their products. They were extremely helpful and I appreciate their willingness to support our company.
Bought a couple of CD's for massage work. Very happy with one, the other I haven't fully listened to yet but I already have the feeling from a quick listen that it might not be to my taste, in fact it might drive me insane. Would be nice if you could listen to a sample of the music on each cd before buying, as I found it pretty much quess work.
My telephone inquiry regarding the buy 3, get 1 free offer was answered. My purchase was dispatched promptly. I was given options to change the delivery date or deliver to another address by their courier, Parcel was delivered to my neighbor within the 1 hour window specified. I was informed of dispatch and delivery by text from the courier and by email from Physique. Well done Physique!
I bought these, but was a bit disapointed as most of the talc was in the bottom of the pastic bag where it was sealed. Unsuable to me now. Still maybe a oneoff mistake I hope.
I recently purchased 4 lots of beige rock tape from your company. I paid the delivery cost which stated next day. However it being a bank holiday I thought it would be delayed so not too fussed. However i had to wait for a few more days and the product eventually arrived.
I have been using rock tape for a long time for a number of injuries. I applied the tape today and within 5 minutes the tape had come away from the skin and was falling off.
Im obviously not happy with this as rock tape is not cheap.
I'M STILL WAITING FOR MY DELIVERY AFTER 6 DAYS, I CALLED YOU 7 TIMES AND ALL I'VE GOT IS "I DO APOLOGIES" BUT NO ONE SOLVE MY PROBLEM IS AMAZING, I PAY ALMOST 7£ FOR THE DELIVERY AND I'M STILL WAITING. NEVER AGAIN WITH YOU AND I WILL TELL ABOUT TO EVERY ONE I KNOW.
The people I spoke to were very pleasant and helpful.
However I state they lack a customer focus because living in the Highlands and Islands they are charging an extortionate £15.00 for p&p. The reasoning is this is their courier cost. However I know the Post Office do not penalise people for living in this area, so a good customer focus would be using a different, cheaper carrier for these areas rather then just the one for administrative ease.
Also completely baffled why they are not stocking the whole range of Biotone products and all sizes.
I ordered a number of anatomical models when on special offer. The items were delivered promptly the next day which was great!
However, the shoulder and foot model, which were advertised as flexible were in fact rigid. This was very disappointing as the purpose of the models is to demonstrate to students and patients how the joint moves.
I would suggest a clearer more accurate description of the models be made on your website.
All products were of a high quality and delivered on time as well.
We ordered the tiger tape starter pack as a gift for our new starter with us and he was over the moon with what was included and well worth the money. Not only is it excellent quality but good value for money on all the products we bought
They delivered the 2nd working day at the time they said they would. They sent the right products, and were very efficient whilst doing so. I got 2 messages one stating date of delivery and the other stating a time on the day of delivery. Overall very pleased with the sevice.
My order was dealt with quickly and efficiently, and I was updated at every step of the way. Delivery was in excellent time and gave me plenty of options to be bought to me at a suitable time for me!
Product was exactly as advertised and arrived well packed and in good condition
Great service. Thanks
Easy to order online, good choice and good vlaue by comparison with similar companies. Lovely ladies to deal with on you telephone order line and any problems i have had have always been ironed out right away.
Only wish you did your courses and workshops closer to me!
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