Picturesongold reviews

Picturesongold reviews

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7.0
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Be prepared to be persistant.

I ordered a laser etched photo locket, my instructions of not removing the background color was not followed, and I had to return the locket so it could be remade. The replacement appeared to be the same locket, they just glued or soldiered a cover-up onto the original locket they had sent me. I returned this replacement because that's not what I spent close to $400 for. It wasn't my fault they couldn't follow simple directions, and besides it was going to be a Christmas gift.
Customer service was poor after the first return. It was two weeks before I posted my complaints in their Facebook page, and then finally I got their attention and some results. I had planned to buy another photo locket from them, but figured they were just too much trouble to deal with, and took my business elsewhere.
I'm sure if I were to check the " Let Picturesongold know about your review" box that this site offers, they would have a response to this, but I don't care about their excuses. I only know what my experience with them was.
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Super Gorgeous Products- Buy Here

I ordered a Sterling Silver Heart Pendant for my niece as a Holiday Gift.

I had read about PicturesOnGold.com online, and read lots of great reviews.
So I placed an order for my niece for the Holidays They have a special process to laser engrave the photos and guarantee they last a lifetime.
When i placed the order online it was super easy. I wondered how it would look.

When I received the pendant, I was truly amazed. The photo was so lifelike, and the engraving on the reverse side(in Block Letters) was perfect.

My niece was thrilled with the gift. I would highly recommend this company.
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Good experience overall

I am very satisfied with my purchase with Picturesongold. Good website, a lot of items to choose from.
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Not what I ordered and ZERO customer service

I was very disappointed in the product I received. It was NOT what I had ordered. I had ordered a "decorative line border" locket with Text BLOCK engraving on the back. What was sent to me was the "Greek Key" design with Text SCRIPT engraving. Also, it stated that the locket was 1in by 1.25in but the width alone was barely .75in! It is very disappointing that I spent $90 to receive the wrong product. There is no excuse for this, as the site clearly states which locket is which and the catalogID on my order detail matches the one on the site for the "decorative line border." I suppose it was foolish of me to even give this company my business after I read the reviews online, but I figured I would give them a chance. And when I emailed them about all of this, I didn't even get a response with an apology, let alone one that tried to make amends. Honestly, how hard is it to pay attention to detail? I'm thoroughly frustrated and disappointed in this company. The product is still acceptable enough to give as a gift - but to pay close to $100 and have almost every detail neglected, and for it to be on the wrong item entirely, and to not even get an apology? I have lost all faith in this company. I gave them a shot in spite of what I read online, but they only proved those critics correct. Now I am unfortunately just ANOTHER critic. But what do they care, they got their money... Pathetic

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Picturesongold Details

About this company

14k Gold Lockets and Sterling Silver Lockets made with a photo. Use our Exclusive Photo Insertion Service with Engraving to produce Custom Photo Jewelry, Picture Lockets and other Photo Locket Charms.

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