My partner and I were due to be moving in somewhere without hot water in the bath or shower.
The first time Drew came, he and I were waiting for over an HOUR outside of the property waiting for the horrific estate agents Brinkleys to arrive. Obviously after the first 20 minutes or so he apologised profusely but did say he would have to start billing from now for us waiting (which I knew would be the case and was not his fault!) It wasn't a warm day, and he could have buggered off to his van but he patiently waited with me on the steps for them to arrive!
After a long wait, Drew was able to take a look at the problem and clearly diagnosed a couple of possible problems that we had to feed back to the estate agents. He also informed me that the shower system was not one he saw regularly and he would need to research it to know if he could even find the parts for our clearly dodgy system left in from the owner before!
As time was of essence for us, he took pictures straight away and told me he would let me know as soon as he found the necessary parts whilst we had to wait to hear back from the estate agents.
He came back in less than 24 hours and said if we wanted to order it, he could do it for us straight away and get it all (hopefully) fixed by the end of the week (when we were due to move in!).
In the end Drew came back a further two times to sort it for us due to the nature of the beast! He was always so polite, friendly, helpful, professional, arrived dead on time, patiently explained things a couple of times to me (as I have little understanding of how a valve etc works (!) ) and most importantly fixed the problem so we could take a bath and shower in our new home!
He pointed out clearly all our price options and went through exactly what he had done and why, which I may add was always off the clock and after he had created the bill, so it wasn't just a case of spending time with us to bill more, just in case you were wondering! Answering my many feeble questions :-)
I would not hesitate to call Pimlico again for Drew and would highly recommend him and the overall service and I had with Pimlico to anyone in need! Go Drew!
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