Have nothing but good things to say about the service Pimlico have provided. Friendly and helpful on the phone. Thoroughly professional and trustworthy - have had the same engineer each time I've used them which is great. Ben has been punctual, friendly and honest - explained everything he was doing so I felt like I wasn't being baffled with loads of technical info.
There may be cheaper companies out there but you get what you pay for and Pimlico are excellent value for money. Would recommend to anyone.
Pimlico Plumbers installed a new combi boiler in one day. They always arrive on time, do the job well, tidy up and leave. Absolutely worth it. I have stopped using others now.
Dan Mitchell and Justin Day were sent to fix the central heating and hot water issues which involved digging up floors to find the cause of the leak which was disruptive to the household but they were able to sort it. They went beyond the call of duty by moving furniture where it was needed and were punctual, courteous and kept the household informed of developments the whole time they were at the property. Pimlico Plumbers are not the cheapest firm there is but having used both Dan and Justin before and knowing that they would solve the problem it made sense to use them. Of course next time I have to use Pimlico I expect a vast bunch of flowers, champagne and caviar for being so nice about them both!
I had several plumbing tasks to be done and knew that one was tricky - to say the least! I was dreading getting the job done, to be honest.
Anyway, Peter Froggett beat my almost inaccessible bath taps into submission and my new shower/mixer fitment is fantastic.
He also replaced my basin taps, adding isolation valves, and obtained a good style match with the bath.
Clearing the slow-running wastepipe was no easy business either because of the state of the pipework but he persevered, going several times to obtain different 'elbows', pipes and other parts to overcome difficulties.
Everything was cleared up afterwards and there was not a single leak - my great fear.
I shall ask for Peter back if I have further plumbing tasks to be done.
Great work, prompt attendance on site, pleasant and cheerful - even when I was hanging around getting in the way. The people on the phone were nice, too."
Dave Taylor came to check out a drain smell we had in our bathroom. We had previously had three separate independent plumbers out none of whom were able to diagnose the problem. Dave understood the system completely and found the problem in 20 mins, and then took the time to explain fully to us what it was and why it occurred. Really personable and professional customer experience... i wish i had called these guys in the first place instead of wasting time with others! Heartily recommended
All the radiator valves in my flat needed replacing to prepare for an imminent new tenancy. It was important the work was carried out leaving everything in pristine condition as before. Pimlico Plumbers never disappoint but the friendly professional service provided this time by Peter Froggett was exemplary.
The response from the team was very quick and professional. The pricing was clear and in 15 minute blocks after the first hour. I was not worried that I would be presented with a big bill.
Peter Froggett attended my flat to replace the bath taps. He was fast, thorough, clearly proficient and very friendly. He addressed my plethora of questions without batting an eyelid.
Pimlico Plumbers even offered me the reduced rate, despite the evening time because they had a slot available. Saved me £75!!
Pimlico Plumbers delivered! Efficient, quick, friendly and transparent on price. Within 2hrs of calling an engineer came round. He was friendly and in the know. He solved the problem with my washing machine in the hour and charged the flat rate. My concerns were lifted given the aggravation of thinking I was going to be without a machine for a few days. Top out fit.
Got home about 10 at night and noticed my toilet was leaking. Given I had a busy week ahead I called for an immediate home visit. Within half an hour, Damien the happiest person I have meet in London for a while, showed up with his toolkit. He asked me a few qualifying questions and quickly got stuck in. After gaining access to the toilet pipes he quickly issued a solution, taking the time to show me and explain the reason for the leak. He not only fixed the leak but identified a minor issue with the flush pipe the crew that installed my bathroom units did not address. He walked back from his van with some additional materials and secured the flush pipe and toilet to ensure the problem did not occur again. While we handled payment I asked how long he had been in the plumbing business. 35 years he responded. Well worth the time and money.
Came home from work, and had water and nasties all over my kitchen. Pimilco came within 40 mins of call. Prices were clear and up front. Got the blockage cleared, which took several attempts. Made sure all was flowing fine again, with several tests, before going. Would use again.
I needed an urgent diagnostic of our electric shower and boiler issue. Drew came over within a few hours, evaluated all my options and explained in layman’s terms what the problems were. I can now make an informed decision of what I want to do and when I’ve decided I’ll certainly use Pimlico Plumbers for the work.
Mid-level from a cost perspective however I’ve gone for the cheaper option in the past and its come back to haunt me.
Thanks Pimlico and thanks Drew.
David Hoar came out today to fix a blocked sink and was able to not only sort the problem but advise on a couple of other related issues. Really knowledgable, really helpful and extremely pleasant throughout. I rang Pimlicoplumbers because I'd heard the name before and thought I could trust the service. So far, so good!
One star off because he took longer to arrive than the call centre had promised.
Pimlico Plumbers were able to arrange two engineers to come out in the morning very quickly when we had a leaky pipe and had to pull up floorboards to stop the leak into the downstairs flat. The first engineer - Ryan Armani - was brilliant. He fixed the problem really quickly and checked the system thoroughly before leaving. (He even helped me bring my shopping in - above and beyond!!).
The second engineer - Steven Farlow - arrived very shortly after Ryan had finished and managed to fix the broken floorboards using a minimum of new materials and significantly improving the wobbliness that we'd had before the leak. He was also really friendly and helpful.
All of the work was finished by lunchtime and we had the confidence that it was done to a really high standard. Although it seems you do pay extra for Pimlico Plumbers, all of their charges are available to see on the website before you book and they don't calculate by the full hour which keeps the costs down (and they definitely didn't hang around wasting any time).
I'd highly recommend Ryan and Steven.
I have just used Pimlico Plumbers for the second time for a leaking kitchen sink. My time slot was between 10 and 12, which is what I requested, I had a friendly call from the office at 9.45 to say the plumber was 30 minutes away, he then arrived within 30 minutes. I always feel that they are honest plumbers, they come in, get the job done and are friendly and helpful. I asked the plumber to take a look at my bathroom sink taps, which he did and made an improvement. He fixed the leaking sink but gave some advice about another issue with the tap. They may not be the cheapest, but as a female living on my own, I feel safe when they arrive and I trust them to do an honest and decent job.
My boiler broke down. It needed fixing. I first called British Gas and my own energy suppliers who were not able to help. My mnager recommended Pimlico Plumbers. Even on the telephone they reassured me and I felt reassured that they could help - and they could. They turned up when they said they would, I received a call to confirm that someone was actually on thier way, he sourced and collected a part from a local supplier and fixed the problem. Not only did he fix the boiler problem but I noticed a leaky pipe while he was there and he fixed that too - nothing was too much trouble. He also gave me advice on a gas fire I have and he told me never to be afraid to ask for proof that someone is qualified to do their job - he showed me his card showing me his qualifications which he said they are required to have on them at all times. I am in no doubt that they will be the people I call if I have future emergencies to deal with. Utterly helpful, trustworthy, polite, professional - I have nothing but positive things to report.
Rang at 11am as my existing bathroom towel rail had sprung a leak. Already bought a replacement but wasn't confident to fit it. They informed me that someone would be around between 11.30-13.00. I was also informed the plumber would cal half an hour before arriving. Plumber called at 11.25, arrived 12pm. Clearly he was professionally trained, did the job without fuss within an hour, took away the old radiator and charge me the standard hourly rate as discussed up front on the telephone. Would definitely use again. No more expensive than any other plumber. Pimlico plumbers are just more efficient and less hassle and I feel reassured that all jobs are fully guaranteed.
I was very happy and impressed by the plumber (Luke) who was sent to replace my hot water heater today. He did the job in an efficient and tidy manner, and was very courteous as well. He took the time to explain the new system and when he left, my home was clean and in the same order as it had been before his arrival. I would be very happy to recommend and use your company in the future.
The phone is always answered, they arrived when they said they would, the plumbers were friendly, efficient and professional. The costs were explained clearly and only when I asked did they make costing for other work - there was no hard sell.
The PP heating engineer Ben appeared within 2 hours of my first call and was highly professional and courteous. He was efficient and thorough with his work and all the radiators in our house were working properly again within an hour of his arrival. I could not have asked for a better service and would recommend Pimlico Plumbers to anyone.
Professional , prompt, hardworking, courteous , very thorough, and of course solved the problem with the minimum of fuss, calmly working out the problem and then sorting it and making sure all was in working order. Highly recommended.
Having experienced endless problems with my complicated heating and hot water system and various engineers who only seemed to make matters worse, I was so delighted to find Ben of Pimlico Plumbers. He has now replaced my aging boiler and upgraded various parts of the system. He was thorough in explaining what was needed, spent a lot of time trying to understand the unusual system, extremely hard working and efficient and I am delighted by the final result. I will certainly ask for him again when it is time for the service.
Pimlico Plumbers have been dealing with a leak that was discovered under our living room. The plumber and carpenter who undertook the work, Manolo Leon-Roman and David Braidford, were highly skilled and worked very quickly to locate the leak and to fix it.
I phoned relatively late at night as I had a problem with my toilet with continual flush and leak. The plumber arrived within the 30 mins that we were advised of which was a massive relief and very impressive. The plumber (Glenn) was superb, very helpful and very efficient. He was finished within approx 45 mins and even managed to model something bespoke there and then in order to fix the leak. He even took a photo of part of our loo fitting in case we subsequently needed to replace it. ie No additional call out required. Brilliant stuff and I was very happy to pay the price (which I new would be reasonably high due to the emergency callout and time etc). I was very very happy with PP and would absolutely recommend them.
We had been without hot water since we moved in two weeks ago. I had a number of plumbers out to see the boiler and they had changed parts and made assumptions but none had fixed it.
Then came the day that I called Pimlico Plumbers. They are said on the phone phone that they would have some with me within the hour, I was skeptical. With in the hour I had a plumber on site and working away. The plumber was called Ben Guyver.
He then went through all the other checks that were done with the previous engineers. So I was expecting the same conclusion. After much back and forth with the bosh help line, they and Ben were stumped.
Ben was about ready to quit when he tried one more test and found that the boiler was plumbed wrong. After a quick tussle with some awkward tiles, he had the pipes swapped and changed over in less that twenty minuets.
We are very grateful to Ben for getting our home up and running again.
As you can see from my Tale that I would highly recommend Ben and Pimlico Plumbers to anyone.
Called in Pimlico Plumbers as was tired of second rate service and call backs. They were a bit more expensive, but I felt that it was a fair price. He worked hard and obviously knew what he was talking about - even gave me some sound advice as to what work was not required.
Arrived on time (to the minute). Had a good look at the boiler & gave me a knowledgeable & helpful explanation, in layman's terms, of the problem. Gave me a number of options, answering my questions with no pressure to chose the most expensive option. Worked consistently for 7 hours & was friendly when providing an explanation of the work he was completing. Cleaned up after the job & left the work area in the same, if not better, condition as he found it.
We have had many experiences with your 24 call out staff and they have been fantastic ! The electricians and the roofing people have been outstanding, i cant speak highly enough of them.
Based on our experience with your call out staff we decided to choose Pimlico Plumbers to refurbish all our bathrooms, probably about 40k worth of work. First, we found it difficult through the switchboard to narrow down an appointment, then we were told no quote would be given unless we had a real intention of carrying forward the job. We accepted all this, and charged forward, met the management people who came over and quoted on the jobs.
We then tried to move the work forward and get it done. First, the appointments booked through the switchboard again, did not match the actual appointments, one no show meant we ended up dealing directly with the plumber himself rather than through the switchboard (the plumber advised us this was the best course of action). We then had a text from the plumber saying he could start work, but we hadn't seen any fittings, so we asked if we could see some brochures, duly delivered, we then asked when he could be available.
This seemed impossible to lock down, and after a couple of texts telling us he was free at certain times with short notice where we couldn't be available, i asked if he could give us a couple of months notice, we never heard from him again. So we have awarded a much larger contract to another building firm for the roof, bathrooms and kitchen extension. We shall still use Pimlico on call out as you were excellent, but i have to say, every person we had visit us complained about the organisation of booking and awarding jobs, and the impression one gets is of a disconnected group of individuals rather than a large corporation linked and organised.
Our flat needed a complete refurbishment and, as we live 300 miles away, this was not going to be easy. We decided to use Pimlico because they were able to oversee and co-ordinate everything for us. They took delivery of materials to their yard and took them to the flat. They gave us a work schedule and stuck to it and referred to us throughout (many thanks Calvin and Drew). We were very pleased with the end result and would not hesitate to use again and we thoroughly recommend Pimlico Plumbers.
Pimlico Plumbers are always, friendly, efficient and competent. They tell you when they're coming, phone when they're on the way, set times that are convenient to their customers and arrive when they say they will.
They fix your plumbing, gas and anything else that needs fixing ... nothing's too much trouble.
Most service providers could learn a lot from shadowing a Pimlico Plumber.
I have used PP on a few occasions, with the same high-quality experience. Luke Lawrence is my most recent experience of PP. He provided exceptional service and I heartily recommend Luke and the team for all your plumbing and gas needs.
I had 4 ceiling spotlights installed a couple of years ago really badly by a random electrician I found online. The bulbs had burned out but were totally unremovable. Adam Gardener, from Pimlico Plumbers came within a couple of hours of me placing my call and happily went out of his way to source the right fittings I needed for replacement without charging me for his extra travelling time. He explained safety things to me in lay man's terms and even advised me on other possible electrical updates in my flat. He even patched over the damage done to my ceiling by the dodgy electrician who badly installed the spotlights before.I did have a quote that worked out a bit cheaper than Pimlico but I got totally ripped off recently by a "Rated People" electrician who took £320 but didn't do the job and ran off with my cash saying he had to go get more supplies to do the job. Another electrician on the phone said he would turn up to do the job (but he was never available on days I needed him ) and it depended on what I looked like! What!!??! I know he was trying to be funny but I'm just looking for a professional,not a wide boy.So from now on I will only go with Pimlico. You get what you pay for. My lights now look great.Thanks Adam.
Happy in SE16
When my boiler packed up Pimlico Plumbers were able to send a heating engineer around in a hour. The 10% discount on their hourly rate meant that the price was on par with other quotes. Steve Fry (the plumber) was able to diagnose and solve a couple of complications quickly and efficiently. I'm very happy with the work done.
I had a problem with a blockage in my sink and I called Pimlico Plumbers, the service was great. If you need a plumber call the friendly guy named Damien McEvoy from Pimlico Plumbers it is a plumber even better than Mario and did an amazing job
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