Pimlico Plumbers reviews

Pimlico Plumbers reviews

Excellent
9.5
from 0 - 10
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Stephen Fry solved a small problem promptly and identified a much bigger issue.

Quick, efficient, civilised and not patronising to people who have no technical knowledge. Stephen Fry not only dealt quickly with the initial problem but he followed through and identified a potentially dangerous, wider issue in our central heating system. I will be contacting the managing agents tomorrow to get it fixed.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Jeroen,
We are very pleased to hear you are impressed with Stephen's work, as we really pride ourselves on the expertise and mannerism of our engineers. We’ll defiantly be passing your kind words on to him. Thanks for your time to leave feedback.
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First Class Service from Initial Phone Call to Completion Of Job

Truly excellent ,highly professional and friendly service from Dean in fitting a New Boiler. Great attention was paid to detail and all my questions were answered . I would have no hesitation in recommending Pimlico Plumbers to everyone, and plan to use them in future when I consider proceeding with new Bathroom.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Michael,

We are very happy to hear that you are pleased with your recent service. We feel it is very important to have all of you questions answered and know exactly what our engineers are doing each step. We are delighted that you would recommend us and you are planning to be a future customer! We hope we can help you with your bathroom, when your ready know we are just a phone call away!
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Seamless and Super Service

Darren was fantastic. Utterly punctual, incredibly tidy, amiable, and able to give clear and precise instructions, within the two day time limit he had set he transformed our leaking, sputtering, broken system into a modern, easy to run, WORKING heating and hot water system. He came back at 8am the next morning at our request specifically to talk us through the system. There was a slight hiccup in the afternoon and he pelted around again to sort it all out. Thank you Darren!
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Ms Willett,

Thank you for your kind words about Darren, we are glad that you are satisfied with your recent service with us. We pride ourselves in giving the most we possibly can to our customers and we will be sure to pass your feedback to Darren.
Thank you for your time to leave feedback.
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Review by confirmed purchaser

Real Craftsmen practicing their Craft

I have had several item s of work completed in my property at my flat by Pimlico Plumbers.


Gas Boiler and Central Heating Darren

Electrics Test and re lighting Matt

Balcony and Terrace refurbishment Steve

It was with some hesitation and trepidation that I set out on a series of work to refurbish my recently bought flat.

I can only say that I was really pleasantly surprised with the above guys performance both in terms of time taken and overall quality really excellent work.

My neighbours scared me with several horror stories, but I can only say that the work you have undertaken for me gets a 10 out of 10 for craftsmanship, personal customer service and imaginative a creative though it terms of finding solutions to weird and wonderfully complex issues that have arisen on site.

You may not be the cheapest contracting company in the business but are certainly the best value.

And that is all due to the guys and girls you employ.

That is not to forget the efficient and knowledgeable call centre people, who have always game that extra mile to help.

Keep it up
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Mr Cooper,

We are extremely pleased to hear that you are happy with the works our engineers completed and also with our call centre. We'll be sure to let Darren, Matt and Steve aware of the great work they have completed. Thank you for your time we really appreciate this feedback as we are always trying to improve our services.
A big thank you once again from all of the team at Pimlico Plumbers.
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Great Service, Fast Turnaround

Nick Quilter provided fantastic service and was extremely understanding.
He was knowledgeable about the situation and had diagnosed the issue within minutes.
Would ask for him next time.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Mr Touw,

Thank you for your time to leave feedback. We are happy to hear what a great job Nick has done. We aim to provide our customers with a efficient and accurate diagnosis and service. We will be sure to let Nick know of your kind words.
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Very helpful and efficient

The customer service was very good and communication was brilliant.
Nick did a excellent job and explained everything he was doing as he went along.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Ms Moon,

Thank you for your positive feedback. Making sure our customers understand the cause of a problem is a big priority for us, because it guards against further damage. We'll be sure to let Nick know of your kind words.
A big thank you for your feedback from all of us at Pimlico Plumbers.
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Polite and efficient

Nick Quilter was very polite and efficient in what he did, he explained everything step by step and explained the cost of future works very well with no hidden costs.
Yes pimlico are not the cheapest but they are efficient and thoroughly recommend.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Thank you for your time to give us feedback. It’s great to hear that our engineer fully explained the problem and future costs, as being clear and honest with our customers is really important to us. I'm glad to hear you are happy with our services and we will let Nick know the positive feedback you have left.
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Superb, dedicated help from Nick Quilter at Pimlico Plumbers

Nick Quilter was prompt and friendly. Very helpful and explained everything - didn't make me feel stupid. Definitely went the extra mile. Would recommend highly.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

We are delighted to hear that you are happy with our recent work. We aim for all engineers to be clear, sufficient and go above and beyond to fix the problem to meet customers needs and we are glad to hear Nick has achieved this. We are extremely pleased that you would recommend us.
Hopefully if you have any future issues we will be able to assist you with the same high standard.
We thank you for your time.
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Fantastic service on a Sunday

We were very happy with the service we received from Nick Quilter.
He came out on a Sunday evening and quickly found the source of our gas leak.
He was able to get our gas back on, and advise us on the next steps to take to sort out the malfunctioning appliance.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Ms Turney,

Thank you for your review. We are pleased to hear you were happy with the service you received from Nick. We pride ourselves and engineers in fast and efficient work and I'm glad to hear that you received this. I will be sure to make Nick aware of your positive feedback, and hope we will hear from you if any future issues arise.
A big thank you for your feedback from all the team at Pimlico Plumbers.
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Brilliant.

Fantastic service from the initial phone call to the job itself. Polite efficient staff, fast service - he was here within the hour as promised and completed the job quickly and kept me informed all along. Highly recommended - we're an office so we need speed and value for money, both of which you get from Pimlico Plumbers. Our plumber today was Nick Quilter.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Ms Caton,

We are delighted to hear that you have had a great experience with our staff. We aim for our staff to be efficient, fast and clear with the problem. We understand the frustration of needing works to be carried out quickly and accurately that is why Pimlico Plumbers aim to always deliver a excellent and prompt service. We are pleased that you would recommend us! We will be sure to make Nick aware of your positive feedback.
If you have any future issues know that we are only a phone call away.
A big thank you for your time to give us feedback from all of the staff at Pimlico Plumbers.
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Done a job others could not do.

After having our washing machine delivered by Argos the installation team confirmed they were unable to connect the pipe work and left us with a big problem on a Sunday.
After a quick call to Pimlico, Nick Quilter arrived and installed our machine with no fuss and within the hour.

Extremely happy with the service received all round and can't recommend them enough.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Thank you for your time to leave us feedback. We are pleased to hear that Nick got the problem fixed for you. All of our engineers have a can-do attitude which Pimlico Plumbers feel is very important. We are elated to hear that you would recommend us and hope to hear from you again if you have any future problems.
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Review by confirmed purchaser

Super quick, efficient, honest

I had an emergency boiler problem and struggled to find a plumber to come. I called Pimlico Plumbers and they came within 20 minutes. The plumbers (Danny & Billy his apprentice) were amazing. They explained everything to me in simple non-plumber language and repaired it quickly. I even left them in the house on their own while I collected my daughter from school. I will definately use them again!
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Mrs Raman,

We are pleased to hear you are happy with our recent works. We aim for our engineers to explain everything in a way that customers with no knowledge on plumbing will understand. We are delighted to hear you trust our engineers and will be using us again!

Thank you for your time to leave us feedback!

We hope to hear from you if any other problems occur.

Kind Regards,
Samantha
Customer Services
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Dissapointing Gas Service

I used Pimlico Plumbers to cap a Gas pipe. 1 month later, after noticing the smell of gas in the kitchen, a different Gas Safe engineer confirmed a leak from the pipe Pimlico plumbers had capped.

The new Gas Safe engineer had to dismantle the kitchen and re-cap the pipe. Pimlico plumbers refused to refund me for their job on the basis they acted within the legal standards by leaving a small leak of 1.5 ml drop in the 2min test.

Whilst I can't disagree with the legal standards, it's dissapointing that they didn't fully cap the pipe the first time round and that I had to pay twice for the same job.
Soliman found this review useful
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Mr Deuxus,
Thank you for contacting our Customer Service Department in relation to your dissatisfaction regarding your recent service.
I am sorry to hear that you are not satisfied with our response. However, as we have already made you aware we will not be in a position to provide a refund. You requested for us to cap off a gas pipe which we did. We also noted the gas leak on your invoice, but when our engineer conducted the 2 min test he found it was compliant within Gas Safe legislation as there was no smell of gas and there was only a 1.5ml drop. It was within the tolerance level as according to Gas Safe it allows 4ml. They have also confirmed this by e-mail with you.
Our work was conducted 2 months ago and if we had not capped off the gas pipe correctly we should have been informed straight away so we could attend at the time to asses if our work was incorrect. Also, a loose cap would have been noticeable at the time. However, this was not the case. The third party engineer also confirmed he had attended to conduct works to the waste pipe in your kitchen and then upon your request worked on the issue regarding the gas leak. At the time of our visit there was no smell of gas leak but 2 months later there is a possibility that there would be.
If you have any more concerns I have provided you with details for Gas Safe and we welcome you to contact them to clarify our position regarding the matter. We would like to apologise once again that you felt the service was sub-standard but hope that you can appreciate our position regarding the matter and that our actions have been correct.
Many thanks
Kind regards
Customer Services Department
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Probably the best plumbers in the world!

We had a burst pipe on Thursday cause by a botched fitting that our builders put in sometime ago. I called Pimlico Plumbers and Steven Fry (!) was with us within the hour.
The leak was quickly fixed and water and heating back on! Hurrah!
Today Steven came back with Connor his apprentice (who got on very well with our Labradors) and did lots of plumbing jobs as well as sorting out a few irritating leaks which we have probably had for ages - I had been putting these off as I couldn't face trying to find a plumber. They were very quick and efficient explained everything as they did it and left the house cleaner than when they arrived.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Thank you for your time to leave us feed back, we really appreciate this. We are delighted to hear you are satisfied with the work Steven and Connor have completed. Our engineers will always go above and beyond to please our customers and I'm glad to see Steven and Connor have done this.
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Review by confirmed purchaser

A flawless experience - all service companies should model themselves on Pimlico Plumbers.

I had a boiler installation carried out by Ian Fisher and Max Donahoe. Pimlico Plumbers aren't dirt cheap, but you get what you pay for, and it was 30% cheaper than my British Gas quote.

The entire process, from first contact through quote, installation, and after sales, was wonderful. What a contrast from British Gas. The service provided by Ian Fisher and his apprentice Max Donahoe was exemplary, and I would recommend them to anyone.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Mr M,

We are delighted to hear that you are happy with your recent service! We will be sure to let Ian and Max aware of your kind words. Please do not hesitate to contact us again if you have any other issues!

Kind Regards,
Samantha
Customer Services
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Review by confirmed purchaser

SIMPLY THE BEST

When I called Pimlico Plumbers I asked for a heating engineer who would be sympathetic to me as I don't understand boilers. Dean arrived and was exactly the right person to do the job which was one which was looking for a needle in a haystack. With judgement rather error he found the needle. Also, I knew that I needed an electrician with the same mindset. I asked For Dean's recommendation and he suggested Adam. Adam rocked up and found the solution and promptly sorted it out additionally giving very good advice on LED lighting. I now feel warm and I can now see.
pimlicoplumbers.com

Reply from pimlicoplumbers.com

Dear Ms Norman,

We are delighted to hear that you are happy with our recent work. We aim for all engineers to be sufficient and clear so customers understand the problem and how to prevent the problem from reoccurring and we are glad to hear Dean has achieved this. We are pleased to hear you was also impressed with Adam and both of your problems were fixed. I will be sure to make Adam and Dean aware of your kind words.

Hopefully if you have any future issues we will be able to assist you with the same high standard.

We thank you for your time.

Kind Regards,
Samantha
Customer Services
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Fast, friendly and efficient!!!

Called up and out came Nick.
Quickly identified the problem and luckily with parts on the van he repaired out hot water with no fuss.
Fantastic service all round from start to finish.
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Review by confirmed purchaser

Emergency a-cisterns

I called your office at 4.30am after waking up with water pouring through my ceiling from an upstairs bathroom. Having used you for a number of years for normal repairs and general maintenance I had no hesitation dialling your number.
I was informed that an engineer would arrive soon, however i certainly was not expecting a knock at my door within 15 minutes.
The plumber that attended was very calm, there was no grumbling about the early morning call-out and he immediately got to work isolating the water supply to the toilet that was to blame. He also arranged for someone to come around during normal working hours to quote to rectify the damage to the room below. As a result, I was still able to leave for the office on time, with the minimum amount of stress.
A wonderful all round service at any hour of the day or night. Worth every penny, and I would recommend them to anyone. Thank you Pimlico Plumbers.
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Excellent service from a friendly, considerate and tidy gentleman

Glen visited to assess the damage after a major plumbing disaster in our small flat. He discussed with us all of the options on how to fix the plumbing issue (caused by the previous owner cutting corners with pipe work) and let us consider what option would work best for us and our budget. Glen worked extremely hard over the following few days to complete the work in time for us to have the house back to normal by the weekend. He was with us for several days but after a day's work he always tidied up any mess and left the house in a very good state. All in all it was an excellent experience and Glen solved our major plumbing issue extremely well. Many thanks to him and I would definitely recommend Pimlico Plumbers to all.
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Problem solved

Leaking boiler - we got an appointment within a couple of hours, the engineer (Nick Quilter) arrived on time, was efficient and friendly, and he sorted the problem.

Pimlico Plumbers Details

GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE

Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.

About this company

Founded in 1979, and still a family run business, our work reflects the traditional skills and standards that we have made an industry benchmark. We complete over 80,000 jobs annually and returning customers account for 80% of our work - a customer satisfaction loyalty which few other companies can match. Call 0207 928 8888.

Visit Pimlico Plumbers

Contact information

Call us on: 02079288888
We live here: United Kingdom

Category

Pimlico Plumbers is ranked 2 out of 6 in the category Carpenter

Pimlico Plumbers is ranked 18 out of 86 in the category Construction

Pimlico Plumbers is ranked 2 out of 9 in the category Electrician

Pimlico Plumbers is ranked 3 out of 4 in the category Locksmith

Pimlico Plumbers is ranked 1 out of 5 in the category Painter

Pimlico Plumbers is ranked 3 out of 8 in the category

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