We have been using Pimlico Plumbers for the last few years and for a variety of different jobs in our office. Almost without exception we have had excellent service from each and every Pimlico worker, and only once needed to have recourse on a job which was resolved very quickly.
Pimlico are top of our list without a doubt. We were so delighted with the service that we wrote last year to Mr. Mullins!
Having been fobbed off and messed around for years decided to go for the apparent best, Pimlico Plumbers. We were warned of the expense (which infact isn't anywhere near as expensive as can be led to believe, found the cost very reasonable) and what you get for that is the very best service you could have hoped for. Outstanding workmanship, a real feeling that the company cares for the quality of the work, this proved by a visit by a quality controller whilst the work is being carried out - Sam who carried out the work was an awesome chap, totally professional but a good laugh also! Not wishing to embarrass him, but a total credit to Pimlico! Will never call anyone else ever again, the very best service available bar absolutely non. 10/10 A*** * ***
We've used Pimlico for several jobs since moving into our new home and also in our previous property. They are always very good. Easy to contact through head office, friendly employees, reliable and they also provide good advice. Yes, they are a little on the pricey side, but you really do get what you pay for and for the peace of mind of knowing a job has been well done, it is worth it! Pimlico will always guarantee their work so if there ever is a small glitch with anything they've done, they will always come back and sort it out promptly. We had our entire bathroom ripped out and replaced by them and they went above and beyond the required service to make sure it was absolutely spot on! Having so many employees means that there is always someone available and you don't have to wait - invaluable!
I've used Pimlico Plumbers twice now. They were great both times. Not the cheapest but they turn up when they say they will. They are clear about costs in advance. And once in action, they just get on and fix the problem. On the first occasion, the chap was helpful above and beyond the call of duty (helping me mop up after a flood) and I offered him a £20 tip. He politely refused saying it wasn't necessary. That's why they got my repeat business a few years later. And I love the fact that they kindly employ (or did) a 100 year old man to clean their vans (according to the papers)! They are professional, proficient and polite in a world of cowboys. A pleasure to deal with.
We had planned for years to replace our old combi boiler, servicing it when things got really bad or the threat of another long cold winter. Our search for quotes, models, advice dragged on for too long. There comes a point though when you realise how important the boiler is in your home. efficiency, durability and easy use. Something we all take for granted.
Pimlico Plumbers approached everything in the right manner. No pushy sales, explained everything in simply terms. The removal of our ancent boiler, modifications to pipework and replacement with the highly rated Vaillant Eco24 was quick and without complication.
It obvious now to us why this firm has such a good track record. If this recommendation is anything to go by, then it shouldn't be a surprise to know that, business is built on exceeding client expectations.
Having spent so many years posting negative reviews and making formal complaints and never hearing back I wanted to finally shed some light to other customers like myself on something positive for a change. I am a landlord and I own many properties in London. Anyone who's a landlord would know the hassle of constant issues arising when letting a property. I have used so many companies in the past where engineers didn't turn up when they promised and did not carry out the work properly or created an even bigger issue then what was there in the first place!!! Maybe they weren't qualified or maybe they thought I was stupid enough to call them back for more work and have more of my money. Pimlico Plumbers are expensive, I agree! But in this world get what you pay for!
So a couple of years ago when I was using a COWBOY company who turned off my gas and claimed there was a gas leak after a gas safety inspection I was really worried when I received the call. The company told me the gas had been shut of and my tenants where in danger and then told me they would send me a quote for the work involved and could not do anything for another 2 days!
Pimlico Plumbers operate 24-7 and have such a quick response time which I could not believe. I called them up and they were so efficient. I was expecting them to say we will get someone out to you tommorow. But no! They told me someone would be there in half an hour! It turned out there was no gas leak. I was so furious at the other company as a paying customer I had hired them to conduct a gas safety check and they simply abused that trust. Pimlico turned the gas back on and I had happy tenants. Oh and I forgot to mention after 2 days I received a phone call quoting me for a new boiler for £3000..I'll leave it your imagination of what I said down the phone!
Since then I have used them for all my properties and them appreciating that I have used them so much I now have a loyalty discount card. Honest, reliable and informative engineers...even when you are not physically there they call you every step of the way they call and inform you.
My advice...leave the cheap shoddy cowboy tradesmen and go with Pimlico Plumbers as I would be surprised if they ever let you down!!
Pimlico Plumbers have always reacted promptly to my inquiries, and in emergency situations a competent person was dispatched quickly. The works undertaken were clearly identified and estimates were provided accordingly. The engineers are friendly, and clearly explain the work to be carried out. I am happy to use Pimlico Plumbers on a regular basis.
I've used Pimlico for a number of years.
I started using them when I was away working and we needed somebody we could trust. They did outstanding work on my plumbing.
Since then they've worked on electrics, plumbing, general building, etc. They've done great work each time and I'm convinced whilst more expensive have saved me money in the long run.
They are one of the few companies that I routinely have to contact to commend them on their service. In the world of house maintenance there are so many cowboys - these guys thankfully are proper workman who take pride in their work.
Turn up when they say they will, get the job done with clear communication at every step, and on one occasion when the job was not do-able said so immediately and didn't charge for the callout.
Have used the electrician, plumber, roofer and appliance services... all friendly, professional and courteous.
We paid for Pimlico plummers roofing team to have a look at a sag in our roof. Although a surveyor had recommended reinforcing the roof, Pimlico said they wouldn't do the job without replacing the tiles with slates. Their quote was very expensive.
In the end, we went with a different roofer recommended by a friend. We got great quality service at a fraction of the cost, which leads me to the inevitable conclusion that Pimlico overcharge for their services.
I have used Pimlico Plumbers on several occasions to resolve issues from blocked drains to guttering problems and have found them to be very professional and reliable. They are more expensive than many workmen out there, but you can be confident you will only need to have the job done once, and should anything go wrong, you can rely on their guarantee to resolve any issues.
After a disastrous experience with destructive tenants, I called in Pimlico to deal with a wide variety of issues I had with my flat. They had to rework my heating system, re-attach a high end toilet back to the wall and deal with associated tiling and piping issues, install a new boiler and expand a cabinet to fit it, and repair several smaller problems with leaks and fixtures. They are always extremely professional, on time, and tidy. The problem with the broken boiler, on a freezing winter's day, was handled immediately and they had heat and hot water restored by the following day. I can't recommend Pimlico enough. I wouldn't trust anyone else. L. Dunlap, South Kensington
Having been instructed to discover the source of a leak in the bathroom of one of my properties and to report back with the solution, the company went ahead and spent over £400 without my authorisation. An unprofessional company with no-one willing to take responsibility for this situation. Doubt I'd use them again.
I was totally satisfied with our boiler servicing-the plumber turned up on time-was friendly, professional with the job in hand and helpful when I asked him to look at some other plumbing problems in the flat and send me a quote. He sent me the quote very promptly. (It was perhaps a bit on the expensive side.)
The reason why I will not give them 5 stars is because, I asked the plumber to give me a quote about fixing a broken window frame too. He said it was not his department and called the office there and then and made an appointment for a carpenter from Pimlico Plumbers to come and have a look, between 1300 and 1700 on a given day! I waited all afternoon, nobody came, or called. I was not impressed.
Pimlico Plumbers responded quickly to my phone call, sent an engineer that day to assess the problem and a quote to replace my central heating boiler within a couple of hours. They booked the work in immediately. The engineers were on time, completed the job efficiently,, cleaned up thoroughly and were polite. The work was inspected before they left and a follow up call made a few weeks later to check that all was well. They are probably a little more expensive than others, but the service is the best.
My boiler broke down during the freezing weather when it snowed.. And my local plumber could only give me a next day appointment which obviously was not good enough with two small children. I googled and Pimlico Plumbers popped up I called them ans spoke to a lovely and polite person. They explained everything over the phone and promised me someone within the hour and I am pleased to say they kept to the word. Am very happy with there service and would highly recommend.
I had a quote done for work which was expensive by one of your plumbers, but a second person repaired it at a much lower cost, responded on the day to problems that we had and was very helpful to my daughter.
felt that I was rushed into the purchase of a new boiler without being given an alternative, despite asking for a comparative quote. i had to ask numerous times for the quote in writing which took an age to arrive and when it did i found out that the fantastic warranty deal which the technician kept banging on about was conditional on you guys servicing it every year. the technician had many opportunities to tell me about this condition but had failed to do so. pretty disappointing especially considering the "transparent" claim in your unbelievably annoying jingle we have to endure every time we phone up.
a very poor customer service experience which i am reminded of every day when i cycle past your offices.
Here's what I wrote (without result) after my last interaction with this company which produced nothing but an unfair bill for about £200 and an outrageous estimate for replacing my boiler:
A few weeks ago I received excellent service from a roofing specialist you sent to my house. I was so impressed with this man that I chose to call your company when my boiler broke down, believing that I had found a company that had created a quality niche in the failed market that is the plumbing trade in the greater London area.
Your estimate for £13,572 for the fitting of two boilers costing about £1000 each is clearly outrageously expensive and the solution proposed seems very poor advice given that the existing installation worked in the past and that I have since been able to have the boiler replaced for about one third of this sum.
As to the first plumber's visit, I object to the charge made. He took the cover off, replaced it and turned off the supply valve. That was the sum total of the work performed, apart from writing an invoice that repeated what I had already told him in the briefing note. He did not open the combustion chamber or the heat exchanger to determine the feasibility or otherwise of fixing the appliance - this was just the sort of approach that I have come to expect from an industry that has seems to be prepared to take on only two categories of work - the quick and easy fix for £200 or so or the overpriced replacement installation.
Pimlico Plumbers is certainly not the cheapest service but then you generally get what you pay for. In the case of Pimlico fast, honest, and highly reliable service. We have used Pimlico to install two boilers for us and they did a brilliant job under very difficult circumstances. We not use anyone else.
I had a boiler that was on the blink I have another company out 5 times over 2 weeks to repair it, every time I was told this would fix the problem but it didn't.
I called Pimlico plumbers who and an engineer out to me in 30 minutes! and fixed the problem first time!
I will only use Pimlico from now on.
I'd like to let you know that Tony Kilbryde, who came to sort out my problem with taps and drains today, was absolutely great: polite, friendly, extremely helpful, well informed and I particularly appreciated the fact that rather than taking the easy but much more expensive option - which was to drive off and get new taps or new 'insides' - he took the time and trouble to get the existing taps to work.
I would just like to say how impressed I was with the engineer that came out to us today- Dave Taylor. He was very knowledgeable and experienced. He was able to liase with the architect and plumber from next door where we believe our drain problem lies. Although he wasnt able to solve the problem due to access issues he gave us excellent advice and signposting to other agencies. He was indeed the first person in this nightmare who actually instilled confidence.
Pimlico Plumbers carried out work on my bathroom recently and I'd like to say thank you to both the plumber and carpenter for their excellent workmanship. The service I received was so professional and it was great to have such knowledgeable tradesmen to complete the work. I will definitely being using them for any future work.
I found Pimlico Plumbers to be efficient, friendly and tidy.
The service right through from phoning in my problem to having it fixed was the best I have ever experienced. They came when they said they would come, and knew their job!!!!
Well done Pimlico Plumbers for a first class service.
My drains were blocked and causing a bad smell. I called Pimlico, they came out within the hour and the lovely drainage man, Dave, sorted out the blockage quickly and efficiently. A really good job, thanks Dave and thanks Pimlico Plumbers. Will definitely recommend you!
I have used 'Pimlico Plumbers' on 3 occasions both in my own home and in my mother-in-law's home. Without exception, each plumber arrived punctually, worked quicky and efficiently and conducted themselves in a friendly, polite and appropriate manner. The invoice for each job was clear and fair, in that the time taken was recorded accurately and not 'rounded up' to the 'whole hour'. The work in my mother-in-law's house was especially challenging, not least because she is 95 years old and quite confused.The plumber was very courteous nd understanding in this particular situation. I would not hesitate to use Pimlico Plumbers again and to recommend them to others.
Anne Harden (Mrs) (CR0 7PT)
I would highly recommend Pimlico Plumbers, we had a problem where there was a blockage within our toilet system, which caused flooding. I contacted Pimlico late afternoon and they sent an engineer out within 1.5hrs. He arrived on site and assessed the problem, had to come back the next day to get this resolved as we are a business, so the office was closing for the evening. He arrived on time the next day, sorted out all our problems, and a few extra ones. Was extremely pleased with the service and cost, nice to find a company and employee where nothing was too much trouble. Great service.
I've recently used Pimlico Plumbers on three different occasions. Each time I needed them on short notice and they were there each time on the same day and sometimes within the hour. They fixed the issues as required and also informed me of possible future issues but with no pressure to do the repairs then and there - just a friendly heads up. Very happy with their service and I will continue to use them in the future.
Having had a somewhat stressful experience with another London-based company, we were very cautious about choosing another plumbing company to carry out a plumbing repair. We decided on Pimlico Plumbers - it was the best decision we have ever made! Within in a few hours of our non-emergency call, dealt with by Katy, the fabulous Bill "Rugby" Kirby had paid us a visit and carried out the remedial work with humour and professionalism. Bill was a joy to have in the home. (Liam also made us a courtesy call half an hour before Bill was due to arrive - how many companies do that these days?).
Bill has since returned, at very short notice, to fit some amazing grab safety rails in our bathroom after my Mum was taken critically ill! As always, Bill went that bit further and made the sourcing and fitting of the rails a complete pleasure.
Bill is now a "family" friend.
Hi, Just wanted to say that the work Bill Kirby did at our flat afternoon of 28-Dec-2011 was top notch. I was very impressed with the level of plumbing knowledge Bill had and the efficient way he went about sorting the problem. Have already recommended pimlico to a couple of my neighbours off the back of his workmanship. very nice gentlemen as well, and arrived within 30 mins of the call. thanks, Amos
I had an emergency and required an electrician urgently.
Adam Gardner came out within 45 minutes and I have to say, what a breathe of fresh air. Courteous, efficient and friendly.
Went above and beyond and is a true testament to Pimlico Plumbers.
Such a great outfit and I will definitely be using them again if I need an electrician. I will also be using their plumbing services if I need any plumbing done.
10/10 and I would highly recommend them to anyone.
Well done Adam.
Simon Bonfield from Pimlico came to one of the properties we manage and did a wonderful job at fixing the boiler. We had previously asked H2 to look at the boiler twice, who had on both occasions reported the incorrect error. Simon spent timing looking into the root cause of the issue, found it and solved it very quickly and efficiently. We were very pleased with his work as we had tenants flying in from abroad with a young family the very next morning.
To reply as a company, please log in to your business account.