I ordered some wardrobes about 2 weeks ago paid £10 extra to have them delivered early. They came on time and arrived fine. Wardrobes are very nice so thought I would order the drawers to match. Order went through online had an email the next day saying I had to contact them as they needed to go through some checks and if I didnt my order may get cancelled.
Rang them up they said I had to call them from a landline number. I do not have a land line phone only my mobile.I told the guy this and he said the order would be cancelled. I mentioned to him that it I had ordered 2 weeks ago without any of this hassel. He said he would check with mangement.
He Said I didnt need to call from a landline and he would call back. 2/3 hours later no call so rang them again. I had the same conversation with a girl about needing to ring from a land line. So now my order is cancelled and I have ordered from elsewhere cost me £15 more but less hassel.
Do not understand how my first order was fine without problems.Also I suspect if I hadn't of called them chasing up my order i probably wouldn't of heard from them for another day at least.
Ordered a Richmond 4-6 seater round extending oak dining table after much searching online and in stores, this seemed to be the best value for what we wanted. Ordered via the website and chose free delivery, the earliest date was 2 weeks in the future which was fine. After a couple of days I decided to see if we could get the table earlier, so phoned up Pine Solutions and spoke to a very friendly lady who brought it forward to 24hrs for £9.99. The delivery driver texted and called 30 minutes before he arrived which was great, and they were really polite and friendly on arrival, brought the table all they way through to kitchen at the back of our house. Table legs screwed on really easily and I had a small query about the extension leaf so phoned up again, was answered really quickly and politely and all sorted. Overall really really happy with the service and would not hesitate to use or recommend Pine Solutions again. Thanks!
From the start when we searched the internet and found Pine Solutions until the delivery of our furniture the transaction was professionally handled
The delivery staff were very helpful and assembly was very easy.
The quality of the furniture (reclaimed oak) is superb and looks fabulous in our lounge.
Cant praise this Company highly enough and would highly recommend to all potential buyers
After trawling the internet for days I found just what I wanted at Pine Solutions. So It was really disappointing that my items could not be delivered to my address (Isle of Wight). Had to have them delivered to my daughter. Lucky she is going to be visiting soon!
FIRST CONTACTS ON OUT OF HOURS NUMBER EXCELLENT AND VERY HELPFUL
cOULD NOT SORT PROBLEM 11.45AM - FIRST SUPPORT COULD NOT CONTACT CUSTOMER SERVICES UPSTAIRS - THEY SENT THEM A MESSAGE TO RING ME - 15.15 STILL NO REPLY - RANG AGAIN, VERY HELPFUL BUT UNABLE TO CONTACT CUSTOMER SERVICES - WILL GET THE "ONE" CUSTOMER SERVICES PERSON TO RING ME BACK!!!!! WILL NOT HOLD MY BREATH - AS IT HAD NOT TAKEN MY MONEY I TRIED AGAIN - THIS TIME WENT STRAIGHT THROUGH!!!!!
I have to say that the wardrobe I bought looks as it was worth twice the money. Great service up to the point of delivery.
However, the instructions to assemble the wardrobe were very, very poor. Just lazy to have such crappy instructions as it would take very little time to make good instructions. I renovate properties for a living, and have all the tools etc as well as lot of experience assembling flat packs.
I would say the wardrobe took me 8 hours to assemble by myself. One problem was that one of the wardrobe shelves were drilled (by the manufacturers) in the wrong place. I only found this out when almost assembled, and then I had to take it apart, drill my own holes, in order to fit correctly.
One thing that really annoyed me is that I sent a detailed email of my experience to pinesolutions, who have not bothered to reply.
A real shame, as their pre-delivery service is brilliant. However, they clearly don't prioritize your experience once you get delivery of your item.
Ordered a nice looking wardrobe, site was very helpful with good photos and improtantly dimensions. Unfortunatly Pine Solutions would not deliver to me as I dont have a landline telephone, they belived that everyone who has an email address has a landline. As I use a 3G dongle for my internet and mobile for calls (so I dont have to pay BT's extortionate line rental) I have no need of a landline, I am sure I am not the only person.
I asked Pine Solutions to physically write to my to confirm my identity, but alas this was not possible either so I have asked for a refund. I have spoken to my credit card company who have no issues with my card so its back to searching online for my perfect wardrobe, hopefully Pine Solutions can resolve this issue for future customers who dont have a landline.
I wanted a piece of furniture for my garden room- one with space for my animals (dogs) leads-and one with a cupboard for my everyday use of paper work and files. I am pleased to say that Pine Solutions had just the item I wanted. The product and purchase was quick and easy to purchase on line. I then got a call next day regarding the delivery. I have been very happy and pleased with the full experiance and can happily recommend this company.
This is the second time that I have ordered from Pine Solutions and I would definitely order from them again. Ordering was simple, I was kept informed as regards to the delivery of my goods and when my items were delivered the delivery team were very helpful and managed to carry my wardrobes upstairs even though my stairs are quite narrow. Excellent company, would definitely recommend.
Easy to find items, dimensions etc on the website. Delivery noted as free and that's what it is even to the Isle of Skye!! No complaints at all about the ordering process and wasn't obliged to open an account.
Bought some bedroom furniture a couple of years ago, I was impressed with the price and the quality of all the items, so I convinced my daughter to buy her bedroom furniture from pine solutions as well. Now here I am again buying some more for our spare bedroom.
we've had 7 pieces of furniture from you , mostly Oak and 1 piece in pine . All well made and look good . easy to shop on line and delivery was also very good , they kept us up to date when it was in and a call 1 hour before they got to the house . all in all perfect and easy . your the 1st place we look when we need anything . we love the oak range .
ordered a lovely t.v unit, £10 cheaper than e-bay for the same item, free delivery. and the best bit I was able to book a slot for delivery, with a 4hr delivery window and a call when on there way. no messing. will be using pine solutions again and telling my friends and family.
Both working full time we couldn't be there to collect it so it is great that you can leave delivery instructions and have it left where you want outside your house. Saves all the hassle of having it delivered to work.
I recently bought a number of items from Pine Solutions, the service I received was excellent, very friendly and helpful sales team. Pine solutions would be my first port of call when I require more new furniture
Well made products and delivered on time. This company allow you a date and a one hour window. I was going to use Oak Furnitureland but they couldn't do it for three weeks and wouldnt give a one hour window slot. Would recommend as an alternate to the leading retail outlets.
I have bought furniture from pine solutions in the past and it was pain free.Because of the excellent service and quality of the furniture I decided to return when I needed furniture for the bedroom. Couldn,t fault them.
ordered a few bits, selected the delivery day i wanted...was given a delivery time which the guys stuck to. quick easy transaction...top quality furniture,great price.well packaged...will be using again
Lovely items, very well made and solid pine.only thing that lets it down was a piece missing from one unit and was sent out missing wood that was wrong size twice so still waiting to recieve the right bit.very quick to send out missing wood so hopefully will be sorted soon.
this is my 3rd order I have placed and first place I look when seeking furniture. excellent quality, excellent delivery and most of all brill prices! have recommended to lots of people! just need my extensioncomplete to order some more!
Liked the ease of ordering, appreciated the offer of free delivery with a slightly delayed delivery and was impressed by the helpfulness and efficiency of the delivery staff. Thank you Pinesolutions!
Delighted with the service received, speed of delivery and item purchased. I could have gone for the same item for less on Amazon, but it was definitely worth while spending a bit more & getting the item delivered at my specified time. I am really impressed.
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