Reply from Pingo Phone Cards
[REPLY]
- Reviews ()
- Oltean Ioan Catalin
- 1 Review
Pingo overcharged my credit card with $1 - $2, but I can't access my account
The most worst company on planet earth. Don't deal with them !!! They don't respond to emails. They charged my credit card, but no service. Be carefully, they have hidden taxes. They overcharged my credit card with $1 - $2. 100% I want my money back!!!
Reply from Pingo.com
We are sorry to hear this concern. The website does list all fees such as a possible state taxes that we need to collect. You can call customer service to get a faster response or ask for a refund if we can't resolve this with you to earn your business back again
- Online customer service team
- Jonathan smith
- 1 Review
Over five E-mails!
I have E-mailed this company everyday this week and have E-mailed every department i could find contact info. for. I called Ibasis and apparently they don't work in their office because every extension I tried went straight to voicemail. I "opened" my account on Sunday they said i would be able to make calls on Monday. I responded to the verification E-mail and everything. Monday came and went with no service so I sent a couple of E-mails. After the second E-mail my account was disabled! I Have sent 5 E-mails and called multiple times as of right now the only response i have gotten was to refer my complaint to another department. This is such a pain. The biggest problem I have is that my fiancee is in Peru and I spent all my money for this weeks call with Pingo. So now i haven't been able to talk to her all week. The worst part of all is i can look and see where I've been charged on my bank statement. They say it's fraud prevention but it seems like I was the one who was defrauded. All I want is to receive the service I have paid for is that too much to ask? What's the problem with this company it's like they don't really exist!
Reply from Pingo.com
We are sorry to hear about your frustration and wanted to personally address your concerns.
The corporate office for iBasis in Burlington, MA does not handle customer support. You need to call 1-800-Yo-Pingo from 10am to 12pm EST. Since we can’t access your account with the information provided on TrustPilot, you can reach out to the account verification team at pingoaccountverification /at/ the domain dot com to address your concerns.
We can review your account to possibly issue a refund, if needed to resolve this.
- Customer Care
- Sejal
- 1 Review
Terrible Customer Service
This is the worst calling card company i have every tried to use. I opened an account, tried to access it, was unable to because my account was under review. I contacted customer service and was told that once my account was "approved" i would receive an email. I never received an email, got charged $20 because i supposedly signed up for automatic recharge when i was not even able to access my account.
Stay away from this company.....
Reply from Pingo.com
We are sorry to hear about your frustration and wanted to personally address your concerns.
Since we can’t access your account with the information provided on TrustPilot, you can reach out to the account verification team at pingoaccountverification /at/ the domain dot com to address your concerns.
You can log in and change your auto-recharge options.
- Customer Care
- Susanne McLaughlin
- 1 Review
Poor Quality
Well i am glad i am not the only one that had problems. I can' hardly call my Familie in Germany the conection is so bad and most of the time i have no ring tone or in the mittle of the confersation it hangs up on me. you are right customer service is bad . not much help . i have $ 15 left and then i am done.
Reply from Pingo.com
Will put in a tech support ticket to look into calls to Germany. You can call our customer service to report this personally and they can help to resolve any funds you may have lost from these dropped calls.
- Customer Support
- savvas
- 1 Review
DO NOT USE this company
This company is a joke! Enter your credit card information, but you will NOT be able to use the calling any time soon or more likely NOT AT ALL.
I am still waiting to use mine & have given up altogether.
Now I have to spend a bunch of time filing complaints to get back my own money. I will NEVER use this company & neither should you.
I know the reply from Pingo about this will be that since they do not have contact information associated with my account, they cannot address concerns online, but who would post their email & phone # here??
Reply from Pingo.com
- Customer Service
- Petri
- 1 Review
Could not even get account activated!
I found this site only after signing up with Pingo - if I had read these before, I would have never signed up.
Unfortunately my experience is exactly as per most of the people below. I signed up, got asked for verification info over email, replied immediately with the information requested. After that, I have not heard anything back and am not able to use the service! I have therefore asked them to cancel my account and to refund me - let's see how that goes...
Reply from Pingo.com
- avi
- 1 Review
STAY AWAY BY ALL MEANS!!!
WOW!!! I am mesmerized how this company is still in business. I had used pingo for a while until i was disgusted out of my minds and was forced to switch to another company (localphone). what a huge difference. the calls went through every single time, and it was crystal clear. and the rate was less than half of what I was paying for this crap (calling to bangladesh costs only 3.15 cents, and india only 1.5 cents). anyhow, pingo kept sending me promotional offers (literally begging for my money) to sign up for 5 dollars and i will get 5 dollars free. thinking pingo might have improved, i opted to sign up for it. BIG MISTAKE. I never had any calls go through to bangladesh. Even the landlines didnt work. If i got paid for all the time i wasted to get through, i would be a rich man today. anyways, pingo is a horrible company. I can not describe in words how bad this experience is. Please, here is my request to everyone: NO ONE...NOBODY DO ANY BUSINESS WITH PINGO EVER AGAIN.
It is funny how the customer support people rebut all the posts as if they are listening to the complaints. hey customer support, if u r really doing ur job, why did everyone rate this company 1 star??? why do they keep rating it 1 star. obviously u haven't done squat to change anything. Here is a suggestion, fire these customer care liars and hire some engineers. or just return everyone his or her money and declare bankruptcy because honestly, companies like these should not be allowed to practice business and rob money from people. and PLEASE dont send out BS promotions to people when ur phone lines dont even work.
I hope i was able to convince everyone how painfull pingo experience truly is.
Reply from Pingo.com
- kate
- 1 Review
No connection to UK
I have been using Pingo for a couple of years and happy with the service until this week.
I live in Australia and am attempting to call numbers in the UK that I have called many times before and for 2 days have been unable to get through. I receive message "Invalid number. Error 5".
I was successful in calling the USA this week, so am confused about what the problem is.
I've sent an message to Pingo via their web site and no reply (somehow not surprised about that). So now I am stuck. This is unsatisfactory service and I'd like a resolution from Pingo so I can stay in contact with my family. Trying here in case it somehow gets me a solution!
Reply from Pingo.com
We're sorry to hear your frustration in the service. It's hard for us to be able to look up your account & track down your email with out having your contact info. It would be helpful if you could call our customer service that is available 7 days a week from 10am to 12am to help resolve this issue and earn your continued business.
- Online Customer Support
- f pier
- 1 Review
No Response D. O. A.
I was never able to establish service with PINGO. After two days of emails and phone calls I was told my account was cancelled. That was news to me because my account was never active! The only email I ever received from either "customer service" or "verification" was in response to my demand to cancel my service. Their response: "your service has already been cancelled." Stay away from this joke of a company.
Reply from Pingo.com
- Samrat Ray Chaudhuri
- Muscat, US
- 1 Review
Call Quality reminds me of ip phones of early 2000s!!!
I have used IP phone services like Ringomax, SkySipTel, DreamVoiz & Ring Asia. On a connection of 512k. They are as good as land connections. This one is the most horrible i have ever encountered. Sometimes the soft phone doesn't even register. The call quality reminds me of those cards i used in the late 90s and early 2000s. Even that experience was on a dial-up connection.They would have been better on a broadband.
They say its the 'Last card i would ever need', i think its 'The first time is the last time'!! This company claims that it has a 95% retention rate..I think its a whole bunch of lies. This is the worst IP phone service i have ever used.
Reply from Pingo.com
We count on our customers feedback to help improve the service. However we would need to know where you were calling from & to. This way we can put in a support ticket to our call quality team to help resolve this. In some cases we have refunded our customers phone minutes for call quality issues. Please contact customer service so that we can earn a second chance to keep your well connected to the world.
- Customer Service
- Alex
- 1 Review
stay away
I opened my account in Feb 03 and paid $5, they sent me an verification email and I replied with all the needed info, got nothing back since then. And now i just find out someone disabled my account and i it says 'invalid account' every time i log in. Called customer service multiple times and no one answers. This is great! Everyone stays away!
Reply from Pingo.com
- Customer Service
- Customer
- 1 Review
My readers had a bad time
I run a voip blog and I posted about their onebuck offer. My readers trust me and few of them registered for Pingo's services. It so appears that none of them could get their accounts activated. Moreover, one guy was charged $5 even though the coupon code onebuck was supposed to get them $4 off that is they should have been charged just $1.
Update: Pingo replied to this complaint and I am glad my users got their respective accounts back. However, when I contacted the user mitulchaudhari@yahoo.com I was told he was charged $5 and not $1 as the coupon code onebuck should have worked. Also, no referral bonus for me? I could care less about my bonus as long as my reader gets his $4 back.
Reply from Pingo.com
1.
- The account associated with email address dinwal at yahoo.com was closed because the customer had two separate Pingo accounts already. Per company policy each customer is allowed to have one Pingo account. It seems this user was trying to take advantage of new customer promotions that they were not eligible to receive. We sent the customer an email asking him/her to continue using their original Pingo account.
2.
The account number associated with email address mitulchaudhar at. yahoo.com was closed because we could not properly verify the customer. We have re-open the account and the customer should be able to make calls now.
We are sorry that some of your referrals are frustrated with the verification process. We're trying our best to properly verify each account and allow customers access to their accounts as fast as possible. We're working hard to make it better for our good customers that are not trying to take advantage of some of our promotional offers.
In the future, please contact our affiliate manager that handles blogger & affiliate partner related concerns
- Customer Service
- prasad
- 1 Review
my service is not activated
i signed up on 23/01/2010. i want to use this service to call from bahrain to india.there is no acess number from bahrain. i took $5. what is the benefit for me. still my account is under review even though i sent verification details.
Reply from Pingo.com
I'm sorry, but we can't seem to locate your account in question with the information provided. We would like to get a chance to help and resolve the issue. It's best that you contact customer service directly with your first & last name or the email address that you used to open up the account.
- Customer Service
- Brian Matt
- 1 Review
Worst calling card service EVER.
Don't EVER go with this company, Pingo.com. It takes DAYS for a simple 20-dollar credit to be processed, so NOTHING is instant here.
Additionally, customer service is, of course, out-sourced to India so you can bet on shoddy customer service and language barrier Heaven if anyone even answers the phone.
I am EXCITED to end a dispute with Pingo.com, as I have 20 dollars floating in non-appended/unapproved purgatory ever since Monday - calling them only awarded me that MAYBE my credit would be approved on FRIDAY of the same week. FIVE DAYS TO APPROVE A MEASLY 20 DOLLAR CREDIT?? I asked for a refund and that will take 5-10 business days to process now.
There is NO notification anywhere on the website that warns the user of extensively long approval waiting periods and call quality SUCKS.
DO NOT GO PINGO EVER!!!
Reply from Pingo.com
Activating New Accounts:
Our records indicates that your account in question was activated back on 12/31/2009. It also appears that the you have been making calls using the service since January 2, 2010. So it seems that we were able to open your account over a long holiday weekend.
Customer Service:
To clarify, we DON'T have an offshore call center. We have full time agents that are dedicated to serving our customers, 14 hours a day for 7 days a week.
We are sorry to loose you as a customer. Please contact us directly to resolve any future concerns.
- Johan Smith
- 1 Review
Bunch of Thieves-Stay AWAY!!
i signed up for pingo onebuck promotion on 13th January 2010.I send my details to pingo verification number but my account is still not activated.When i try to login i get the message invalid account.
Reply from Pingo.com
Sorry for any delay to activate your account. We do have a verification process to confirm new customers to our service. Please be sure to respond back to our verification email that may be in your junk email folder. Then follow up with us directly to help resolve any future concerns
- Customer Service
- N Mathes
- 1 Review
Product Has Become Unusable
I've had Pingo for a long time (few years) and really never had any problems. Until today. I have been trying for over 5 hours to make a call. It was total static and no phone ringing on the other end. Finally, I did get a ring but there was still so much static it didn't matter.
I called Customer Service twice, but no solution.
12/29/2009 Update - I have just emailed Pingo to request a refund of my balance and close my acct as I am still unable to complete a call from FL to CA.
Reply from Pingo.com
12/31/09 Update: Its difficult to handle your account online with out providing us with your full name & account number. Its very unusual to not be able to make a US call with our service. We would want to confirm if your using the correct 800 number or local access number.
- Mark Marcus
- 1 Review
What a Joke
Worst card ever I spent a hundred or so dollars with the company at first the card worked ok but now for past 2 weeks I call and my girl does not hear one word. I complain and no credit for the garbage service. If you are here looking for a card I would say try nobelcom.com my experience with them is that the rates they advertise do not include tax but the clarity of calls is unmatched. Good luck stay away from pingo like it;s the plague.
Mark Marcus
Melrose Park Il
Reply from Pingo.com
- Ulla Rasmussen
- 1 Review
Full refund was received after complaint on present site (thus the 3 stars)
A full refund was credited my account 3 days after Pingo responded to my complaint here on this site (see below). This is fair, therefore the 3 stars. Although I was disappointed I couldn't get the phone card to work, and that I had to go public to get a response.
Reply from Pingo.com
We are sorry to hear your concerns with the service and wanted to personally reply to address them. The number seems to be working when we just tested it and have not received other complaints regarding this access number. The web dial is a Java application which should work for Mac or Linux. To expatiate the situation, we went ahead and refunded your remaining credit on your account. Please contact customer service directly for future comments or concerns.
- Customer Service
- C.A. Cooper
- 1 Review
SCAM
Pingo Complaint
On Oct 21, 2009, I signed up for Pingo service under the ad banner of
Start Calling for Free Now!
Take 2 minutes to Sign Up
$5 bonus* on $10 sign up
$10 bonus* on $20 sign up
They got my personal info, including my credit card number along with an order for $20.00 calling card.
I have not been able to use this service, and the company has refused to honor this offer advertised on their website.
Tomorrow I will make the journey to a branch of my bank here in Brazil to dispute any charges from this company. As far as I can see, this is nothing but a hoax and a ripoff of credit card numbers.
Reply from Pingo.com
Our policy states that the review process can take up to 24 hours. On 10/23/2009, your account was properly verified, activated and the bonus was applied.
The service is owned by a public US company that keeps your information confidential and is a true legit business.
Its best that you contact customer service directly to resolve any future questions
- Customer Service
- Nishant Shekhar
- 1 Review
SCAM FOR SURE
It been well over 15days since I signed up for calling card service & my $20 which has been charged to my credit card has not been applied to my account yet. More over I've been just given $5 as sign-up bonus instead of $10. I've mailed the customer support several times but no reply. I'm going to take strict actions against this as its of no use. People please be aware & stay away for it. They will just rip your card off & you'll get nothing. Its my second review here. This thing is a useless crap. For the customer service that replies here. Please refund my money back to my credit card. I need my money back or I'm going to file a case against this company. FOr your information last four digits of my ac no is 8008.
Please refund my money.
Reply from Pingo.com
The service is owned by a reputable publicly traded company. We investigated your situation and confirmed that your account was closed because of your credit card risk score. Are account verification team has reviewed the situation and has re-opened the account. You should be able to log into your account now and use the service to stay connected to the world. We appreciate your business and hope you enjoy the call quality and savings. Please contact customer service by phone for any additional questions you may have.
- Customer Service
- MBioGy
- 1 Review
Terrible Customer Service
First off, let me state that I am a certified ISO 9000, CQA Auditor and have been performing quality audits of companies for well over 10 years. This is the worst service I have ever encountered.
We received an e-mail that stated that for the month of September we would receive a $5 credit for every $10 we spent to recharge our account. We paid the money but the credit never came. When I called customer service to make an inquiry I came across a very rude agent who had to ask me multiple times to repeat my information (language barrier). He then told me that it was my word against theirs and that they were not required to apply the credit unless we could send them a copy of the e-mail.
I asked him if the e-mail was sent to all customers. He said yes. I then asked why we had to provide to them an e-mail that was sent to everyone? I asked if he could see the transaction of the re-charge. He said yes. I then said, "if the transaction occurred in the time period listed on the promotion, why was the promotion not automatically applied? He said it is suppose to automatically apply but that our account may not have been eligible.
Scratching my head I decided to bite, "ok, why is it not eligible?" He said, I dont know, you will have to send us the e-mail to be sure.
Does that make any sense at all? I then asked to speak to a supervisor. He told me that a supervisor was not available but he was the lead. He then began to berate me and speak over me. I told him I was the customer and he needed to listen to what I had to say and address my concerns, not speak down to me as if I were a criminal. Understanding I was getting nowhere I decided to hang up and try another agent. Interestingly enough, each of five times I called back I got the same agent answering the phone. There was a delay each time while I was on hold but the probability of getting the same agent each time should not be this high for a company with more than 2 agents.
My advice, stay away from this company. They are skimming
Reply from Pingo.com
To clarify, we do offer several ongoing promotions to different customers based on loyalty and usage. As we want to continue to maintain our 95% customer retention rate. In this case, customer service was not able to confirm on the phone for if you were eligible for this promotion.
We are aware of the technical issue which is being fixed this week to ensure promotional offers are credited to your account automatically. So that this won't happen again.
Your welcome to forward the email to customer service to issue you a credit for the promotional offer that you were eligible for.
Again, we're sorry for the inconvenience.
- Customer Service
- Kristy B
- 1 Review
Toll-Free Access Numbers Suddenly Don't Work
I've had a PINGO account for a few years now. All of a sudden the toll-free access numbers for the US and UK aren't working. I've had to pay double for calls and at this point am just trying to use up my balance so I never have to use the account again.
Reply from Pingo.com
We wanted to personally respond back to you.
You can double check that you have correct access numbers on the site. Will also provide your feedback to our technical team to resolve this potential issue.
Since you have bin a loyal customer for a few years, we appreciate your business and hope to resolve this quickly. Please contact customer service directly for any additional feedback about the access numbers.
- Customer Service
- Shaun Geisert
- 1 Review
Pingo Calling Card Worked 50% of the Time & Company Does Not Return Inquiries
I purchased Pingo to call home while traveling in Ireland. The calling card worked satisfactorily during the first week while there. However, by week 2, the one and only access number I was given for Ireland (ie, a local Irish number) stopped working. I attempted to call the access number from hotels, bed and breakfasts, phone booths, and Internet cafes, on a near daily basis, all to no avail - the number was dead (I even had locals give it a try just so I knew there was no possible way that I all of a sudden started to misdial the number). Now, I was able to use $15 of the $20 worth of the card, so my main dispute is not regarding the lost $5, but rather the complete lack of responsiveness from Pingo. Multiple attempts to contact the company have been fruitless, except that I've received an automated "Pingo Loyalty rewards" e-mail that did no more than add insult to injury. In short, I would like my $5 refunded and would like to receive the customer service that I deserve; namely, a simple acknowledgement and preferably and an apology and explanation as to why their local access number stopped working. It's just common courtesy.
Also, as a follow up to Rafael's claim (see below) that Pingo has an 'F' rating with the BBB, it is correct as of 10/14/2009 - see http://www.bbb.org/boston/business-reviews/telecommunication-equipment-and-systems-service-and-repair/ibasis-inc-in-burlington-ma-96958/ for the complete report. UPDATE on 10/25/2009: Pingo now has an 'A' rating with the BBB. Not sure how they accomplished this in 2 weeks :), but I imagine they jumped through a few hoops or actually began responding to customers. Their response to my issues are noted in the 2nd follow up below.
FOLLOW-UP: Per the company response, the same number he/she cited below did NOT work despite repeated attempts during the 2nd half of my vacation. The web option would have been fine, had I not been traveling, as most of the B&Bs I stayed at did not have Internet (and therefore I would have had to pay for Internet access, which defeats the purpose of using the card overseas, in my estimation). In any case, on 10/16, a Pingo customer service representative contacted me and did say that I would receive a refund. It has not posted to my account yet, but I will update this message if it does.
FOLLOW-UP 10/25/2009: The company responded to my own BBB filing by stating they "tried to reach customer several times by phone but was unable to do so". They called me one time, left a vm, then I returned their call later that day. In any case, I was told I would receive a refund, but instead received $10 in Pingo credits. As I never plan on using Pingo again, this is not my intended outcome. :) It's hard to trust a company that on the one hand does not admit their mistakes (by acknowledging their access number was having problems), and then on the other, promise a refund but yet fail to deliver on that promise…
FOLLOW-UP 10/29/2009: It took some time/work :), but I did finally receive a full refund from Pingo, and for that, I am grateful. I'd also echo Petrovich's statement - Pingo does a better job of replying to customers via this site than anywhere else. I also received a letter of apology from Pingo, although it stated that they attempted to call me "several times". I doubt this, since my cell phone's call log didn't seem to show multiple missed calls from any one number. And, even if they did call me, they certainly did not leave any voicemails explaining why their 800 number suddenly stopped working. In any case, my complaint has at least now been resolved.
Reply from Pingo.com
We are sorry for your experience and want to personally respond to have you understand that we are listening.
We list access numbers globally on the site. For Ireland we currently have a toll free number to call, which is 1800931094. In addition you could use the web dial feature by logging on to the site.
Should you have future concerns or still want to request a refund on your remaining balance. You can contact account verification for consideration.
- Customer Service
10/26/09 Update: Shaun we are still listening to your concerns and have put several costly resources to look into this & provide you with feedback. As you requested below, we went ahead and refunded any remaining funds and closed the account
11/3/09 Update: We are glad that your concerns were resolved
- Petrovich
- 1 Review
Rebuttal
I posted my review here and must compliment Pingo. They do a much better job replying to complaints on this site then they do to complaints sent to them by paying customers.
To rebut your claims, I have tried the service from St. Petersburg, Kazan, and Samara...as well as other cities not listed by you on this site. You DO NOT MENTION THIS ON YOUR SITE WHERE YOU SELLL YOUR SERVICE TO THE PUBLIC and this is lot right. Stick a note up there that states "limited to certain cities or areas". I don't know what the problem is and I am fairly uninterested after months of waiting. Is it so difficult to correct the problem or stop trying to sell a service to the public that does not exist? Really, Pingo is not a bad company and I have had great luck calling from the U.S. but I must agree that the term customer service does not exist in this company and this causes me to question the ethics of a company that behaves in this manner.
Reply from Pingo.com
Access is ONLY available from the following cities in Russia:
Astrakhan, Baronial, Birobidjan, Blagoveshchensk, Bryansk, Cheboksary, Chelyabinsk, Cherepovets, Chita, Ekaterinburg, Gorno-Altaysk, Irkutsk, Kaluga, Kazan, Kemerovo, Khanty Mansijsk, Kostroma, Kurgan, Makhachkala (Dagestan), Maykop, Moscow, Murmansk, Nalchik, Nizhni Novgorod, Novgorod, Novosibirsk, Omsk, Orenburg, Penza, Perm, Petrozavodsk, Pskov, Rostov on Don, Salekhard, Samara, Saransk, St.Petersburg, Stavropol, Syktyvkar, Tomsk, Tver, Ufa (Bashkorkostan Republic), Ulan-Ude, Ulyanovsk, Vladicavkaz, Vladivostok and Primorskiy Area, Volgograd, Vologda, Voronezh, Yakutsk, Yoshkar-Ola, Yuzhno-Sakhalinsk.
We cannot guarantee service outside of these areas at this time.
In addition you should try the web dial feature to make calls from 200 countries for just 1.8 cents a minute.
We appreciate your business
- Customer Service
- Pandi
- 1 Review
CUSTOMER SERVICE IS PATHETIC
Pingo's customer service is so pathetic and irresponsible. I had recharged my pingo account recently for $20 but my account did NOT get recharged. I had contacted Pingo customer service regarding this. The customer service Agent said my payment shows pending so he will have billing department to look at it. But NO response from Pingo even after 5 days. I had sent couple of follow up emails but No response/reply.
Finally, I went ahead and disputed the transaction. The same day evening, I tired logging into Pingo but I was getting Invalid Account message. Looks like they removed my account. This is NOT AT ALL ACCEPTABLE
My Kind advise, DO NOT GO FOR PINGO since you have other good calling card providers in the market.
Reply from Pingo.com
This is very unusual customer experience to have gone through with our service. We are sorry for the experience and providing this response to understand that we are listening to your concerns. We offer great rates with ongoing customer appreciation coupons for additional savings to maintain over a 95% customer retention rate
- Customer Service
- Arabia
- 1 Review
Pingo sucks!
I have been a loyal Pingo customer since October 2008. I spend anywhere from $50 to $100 per month!!!! But their service is ZERO! As of August, everytime I charge my account, they only credit my account $5 and say I'm in verification proces and anfter 3-4 days they would put the rest of the money on my account. And this has been going on at least 5 times! And the stupidest part is every time, i receive an email saying that i have been approved and my account will never undergo the review process, but it never fails. When I called in, I was told that instead of recharging for $10 each time, I should recharge for $25...OMG!!! Since when does a company dictate how much you can purchase? If they were smart, they would reealize the frequency at which I recharge and just strive to keep such a cash cow!
I am done with them! Beware of PINGO!! The rates are not worth the headaches!
Reply from Pingo.com
I'm sorry for your recent frustration. We have updated Pingo's account verification process to help monitor fraud while also keeping this service easy to recharge.
We do appreciate your business
- Customer Service
- abc
- 1 Review
Horrendously Bad Service
I have been a Pingo customer since January 2009, and for seven months I've suffered their bad services. Extremely rare were the moments when a call through their 'softphone' (internet phone) went through without major problems - and even when they did, the sound quality was always bad (on both ends). On most days, calling through Pingo was a chore, dialing the number dozens of times over 10-20 minutes until the call finally went through. And don't expect any help from their customer service, whether you contact them via phone or e-mail.
Reply from Pingo.com
We apologize as it seems we have let you down in meeting your service needs. Please be assured that the feedback you provide will be shared with our customer service team in hopes that we can learn from this and continue to strive to deliver world class customer service as well as a world class product. Please feel free to contact us directly with your account information to rectify your issues by email to: PingoAccountVerification /at/ pingo dot com
- SJS
- 1 Review
Pingo is the Worst calling card
worst calling card you can ever come accross
if you are in emergency to call someone forget Pingo as they will try to verify your account and when you send all the details they disable your account..and the best part..Money is deducted instantaneously from your bank
My sincere advise is Please Stay Away
Reply from Pingo.com
- Andrew
- 2 Reviews
Horrid customer support, non-existent service
I signed up a pingo account thinking it might be useful since i was travelling but I was flat WRONG. Dumbest idea ever. I couldn't get the toll-free number listed on their website for Japan to work at all despite calling via mobile or from landlines. Their customer support was no help either, just regurgitating information already on the website on me. What's more, my account is now stuck in a 'review' state and I can't even cancel it! You're better off giving your money to a charity!
SJS found this review useful
Reply from Pingo.com
We have also made some recent updates to are verification process to validate new customers.
- Joy
- 1 Review
Stay away from Pingo
Three days after signing up my account still doesn't work yet my credit card has been charged. I have emailed them 11 times and called four. No response, customer service can't help - yadda, yadda, yadda. If you want a phone card company that works, try someone else.
SJS found this review useful
Reply from Pingo.com
- Rafael Mendoza
- 1 Review
CUSTOMER SERVICE SUCKS!!!
I don’t know about the quality of the calls yet, but the Customer Service of Pingo SUCKS!!!I’ve been calling to their phone line for more than 12 hours and it either lets you waiting or hangs up on you. I enrolled in the service on a Thursday night and the next day, by 11:00 am tha account had not been activated. I finally talked to a representative and she told me the activation takes from 24 to 48 hours. Unfortunately, thay don’t tell you that on their web page so you get stuck waiting for them. I am cancelling the service immediately, if a company can not effectively take care of its customers, it does not deserve my money. BEWARE OF PINGO CUSTOMER SERVICE!!!!!
Also, I just found out that this company is not accredited with the BBB (Better Business Bureau). Despite this, the BBB rated it F (Fail) due to the number of complaints and the lack of response of the company to resolve them. AGAIN, BEWARE OF THIS COMPANY PRACTICES
SJS found this review useful
Reply from Pingo.com
I'm sorry for your frustration with calling customer service. Customer service is available 7 days a week from 10am to 12pm EST. We have also resolved the verification process to ensure a smooth transition to validate new customers.
Pingo is listed with BBB and responds to customers concerns to maintain a 95% customer retention rate based on providing service & value.
- Pingo Team
- newst
- 1 Review
Don't Believe Their Claims
The webiste claims they have no fees. It's a lie. They take out one dollar every month from your account. I put some money in so I would have it when I traveled. Like sands through the hourglass, my money is disappearing into their pockets without me making any calls.
If they lie so brazenly about this, what will they do later? They cannot be trusted
SJS found this review useful
Reply from Pingo.com
We do list the .98 cent monthly maintenance fee. Which is the only extra fee. Other then making calls from a payphone, which we can not control. Pingo has NO hidden fee's and offers new customer a $10 sign up bonus on a $20 min. sign up. Plus 50% off rates on Wednesdays for the next two months.
TrustPilot readers that sign up for Pingo as a new customer can also receive 15% off with coupon code "forum". Sign up at https://www.pingo.com/en/secure/signup.do
- Pingo Team
