Made a purchase and it was out of stock. Requested refund and it was confirmed. Phones up 10 days later, still no refund and no money back on card. And their support staff are extremely obnoxious.
My Advice ... Use at Your Own Risk!
Had to use this company to drop ship some items to our customers, as we sold out, as did our usual supplier.
Got email from customer saying its not UK version, although this was not stated on their website.
Customer service line closed @ 11.30am on a Thursday!!!
Told four weeks on intial order six weeks later still enquiring where my product is closed ticket responce was thats strange weve sent it. Wont provide shipping dates or tracking numbers spoke to customer services who said they cant deal with me call someone else.
Ordered a backlit LCD 55" TV in advance of VAT increase in UK and an all-in-one remote control. Both items in stock, payment taken in full.
Remote control arrived within a week - hooray! A month later no sign of the television, and although the Pixmania web site continues to show available stock, my order keeps getting bumped.
Horrendous company to deal with...
LATE DELIVERIES. NO DELIVERIES. LATE REFUNDS.INCORRECT REFUNDS. RUDE CUSTOMER SERVICE. THEY BREAK UK DISTANCE SELLING REGULATION LAWS. SURPRISINGLY SUCH A BAD COMPANY IS OWNED BY DIXONS STORES INTERNATIONAL! YES THE OWNER OF CURRYS, PC WORLD AND DIXONS. EMAIL CONTACT FOR DIRECTOR OF PIXMANIA firstname.lastname@example.org.
No UK contacts, bad returns policy and they add a warranty by default to your order which you have to opt out of otherwise you often do not realise as it usually costs a similar amount to VAT (it is added on in a very sly way towards the end of the order process). Not recommended at all. There are cheaper places if you use google shopping also and items do not always arrive with a UK plug.
I ordered a 26" TV by mistake when I wanted a 32". Box and packaging have not been touched. I would be happy to pay shipping but they will not accept the return unless it is faulty. This should be covered by the distance selling regulations but as they technically are not a UK conmpany, I think they can get away with it. Very disappointing
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