Pixmania Pro reviews

Pixmania Pro reviews

Low
3.1
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
9 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Criminals – Don't Use PixMania!

I am a criminal based overseas trying to use a stolen UK card to buy items off PixMania. I am pretending to be a reseller and made my first orders over 2 weeks ago.

My first orders were cancelled within 2 days, even after sending some fraudulent documents to try and validate my account. After 5 people, 48 emails, 2 faxes, over 70 minutes to Customer Services at 8p/min, and a couple of calls direct to Paris that went unanswered, PixMania STILL will not validate my account OR refund my stolen card with the purchase amounts.

FINALLY, over 2 weeks later, I am given some choices:

1. Sell products at a loss, paying with international bank transfers costing £20 each
2. Do not sell any PixMania products
3. Organise your own refunds through your card company

There are NO flies on PixMania. As a criminal you will NOT catch them out. DON'T waste your time. Move on to less security conscious companies like Amazon, Ebay etc.

HANG ON! (Needle scraping across an LP record sound) Just remembered – I'm not actually a criminal at all. I'm a sole trader with 100% positive feedback on Ebay since 2006.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disorganised pan-European company. In stock when you buy, but then your item never arrives. Worst company ever. Call Trading Standards!

Pixmania Pro is shocking! They advertise goods they don't have in stock. This seems to be the same story again and again in the reviews. I ordered a £500 projector online from them. They then insisted I send them my passport and proof that I ran a company. I did so. Five days later they welcomed me as a reseller, but then emailed me; addressing me as Herr instead of Mr. Explaining that my order was delayed. The estimated date of delivery was N/A. I tried to call the phone number they gave - but the touch tone options would not work, from my mobile, home number or any phones. 15 days passed with no contact but they had taken payment from my Amex card - which I thank god for! I rang Amex and explained, and they refunded my money immediately. I never realised how good Amex was! I'm really shocked that a company like this can be allowed to operate in the uk, and am in the process of submitting reviews widely, and in notifying the UK authorities of this company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Pix Mania Pro - Only if You Like Stress!

Made a purchase and it was out of stock. Requested refund and it was confirmed. Phones up 10 days later, still no refund and no money back on card. And their support staff are extremely obnoxious.

My Advice ... Use at Your Own Risk!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Never use again

Had to use this company to drop ship some items to our customers, as we sold out, as did our usual supplier.

Got email from customer saying its not UK version, although this was not stated on their website.

Customer service line closed @ 11.30am on a Thursday!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shocking

Told four weeks on intial order six weeks later still enquiring where my product is closed ticket responce was thats strange weve sent it. Wont provide shipping dates or tracking numbers spoke to customer services who said they cant deal with me call someone else.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Why can I not give a 0 Star rating?

Ordered a backlit LCD 55" TV in advance of VAT increase in UK and an all-in-one remote control. Both items in stock, payment taken in full.
Remote control arrived within a week - hooray! A month later no sign of the television, and although the Pixmania web site continues to show available stock, my order keeps getting bumped.
Horrendous company to deal with...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

TERRIBLE PIXMANIA PRO

LATE DELIVERIES. NO DELIVERIES. LATE REFUNDS.INCORRECT REFUNDS. RUDE CUSTOMER SERVICE. THEY BREAK UK DISTANCE SELLING REGULATION LAWS. SURPRISINGLY SUCH A BAD COMPANY IS OWNED BY DIXONS STORES INTERNATIONAL! YES THE OWNER OF CURRYS, PC WORLD AND DIXONS. EMAIL CONTACT FOR DIRECTOR OF PIXMANIA s.rosenblum@fotovista.com.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

BAD SERVICE

No UK contacts, bad returns policy and they add a warranty by default to your order which you have to opt out of otherwise you often do not realise as it usually costs a similar amount to VAT (it is added on in a very sly way towards the end of the order process). Not recommended at all. There are cheaper places if you use google shopping also and items do not always arrive with a UK plug.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No Returns

I ordered a 26" TV by mistake when I wanted a 32". Box and packaging have not been touched. I would be happy to pay shipping but they will not accept the return unless it is faulty. This should be covered by the distance selling regulations but as they technically are not a UK conmpany, I think they can get away with it. Very disappointing

www.pixmania-pro.co.uk Details

About this company

Visit Pixmania Pro

Category

Pixmania Pro is ranked 65 out of 65 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.