I bought an Ingo Hello Kitty Tablet for my daughter in November ready for Chistmas, stupid me for being prepared!! Within 3 days of Christmas Day, the screen cracked by my daughter touching the touchscreen without force, and it took till 3rd January for them to give me a returns notification to get my money back. The product is now back with Pixmania but they have just got back to me stating that it broke due to improper use! How can a 4 year old who is used to an iPad improperly use a tablet unless the product is Unfit for purpose? Now Pixmania is wanting to send me the broken product back, which is still broken to a 4 year old, still believing in Father Christmas! I am confused with Pixmania's customer service and at the moment I am really not impressed with them! What has happened to a years' warranty?
Hello, Thank you for your review. I am sorry if the screen of your daughters Hello Kitty Tablet is cracked and if you are not satisfied with our after sales service. We try to provide the most efficient after sales service to our customers at all times. There is a 1 year warranty on most of our products, and this is normally with the manufacturer. Please note that Manufacturers’ warranties do not cover: - replacement consumables such as batteries, light bulbs, fuses and recording or playback heads, - improper use of the product, - damage resulting from repairs performed by non-certified technicians, - damage caused by external factors such as accidents, internal or external shocks, lightning, power spikes, rust and sand. I urge you to contact me with more details on email@example.com so that I may investigate further and offer you a suitable solution. Kind Regards Emma Pixmania Mediator