Pixmania reviewed by

Chipping Ongar, GB

1 Reviews

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Wished i had read these reviews sooner!!!

I ordered a fridge that wasn't in stock anywhere else, black Beko tall fridge to be precise. Pixmania claimed that i'd get it within 10 days so i ordered and paid. We didnt receive any acknowledgment of the order and without a number its impossible to get into the tracking system.When i discovered that they had taken the money from my card i sent two emails to the company. They ignored them. I then posted a negative remark on their facebook page, and that got a response from Emma, customer care. She told me the fridge wouldnt be in stock for another 3 weeks and if i wanted my money back i could have it or wait for the delivery. As i had contacted Beko direct myself and found out that they didnt really know when they would have these fridges i told her i wanted my money back. As they had got my money for no good reason i also expected some form of interest payment.Also to add insult to injury they are STILL advertising the fridge with a 10 day lead time. They are liars!! How can a company be allowed to do that? I havnt heard from them since, i did expect an immediate apology but obviously they have so many other unhappy customers i have to get in the queue. Don't be a mug like me, don't buy from this company
5
    Pixmania
    TrustScore 4.3 / 10
    888 Reviews

    Reply from Pixmania

    Hello Joe,
    Thank you for your review.
    I am sorry if the Beko fridge you purchased was not in stock and if you were not contacted by our customer services.
    We try and make sure that our customers are kept updated at all times on an orders progression.
    Please note that we have over 1 400 000 products on our site and try to ensure that each status is updated daily.
    I can see from reviewing your file that you contacted me on Thursday the 7th of February asking to cancel your order, as you decided not to wait for a new stock date for the Beko fridge.
    I contacted our accounts department that same day and they refunded you the next day - the 8th of February to your bank card.
    I invite you to contact me on emma@pixmania.com if you have any further questions and I would be more than happy to help you.
    Kind Regards
    Emma
    Pixmania Mediator
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