Ordered an item for next day delivery on a Friday, expected the item Saturday or at least on Monday as paid extra for it. Contacted the agent Jan online and asked if I will get the item on Saturday or at least Monday :) was told it will be processed on Monday and will be delivered Tuesday/Wednesday! Told him I paid for nothing then as it will be delivered in like 5 days or so! Told me he understands and told me about their terms and conditions :) He understand but wont do anything to help the customer. Told him to cancel the order, anyway the last bit was funny first time got told "as you wish" by a customer agent :) well done pixmania keep up the good customer i will surely recommend you to others!!!
Hello, Thank you for your review. I am sorry if you were not happy with the delivery time or our customer services. We aim to make sure that all parcels are shipped and delivered without delay in the promised timeframe and that we give the most efficient service to our customers at all times. All the times quoted on our site are working days, weekends are not included and I apologise if this was not made clear. I invite you to contact me with your order details on firstname.lastname@example.org so that I may investigate further into the problems you have had as I would be more than happy to help you. Kind Regards Emma Pixmania Mediator