Used Pixmania a year ago (bought a washing machine) and was very happy with their service, the fridge decides it's going to pack up so I ordered a new one, good price, free delivery (no options on that although I would have been prepared to pay for a 'premium' service), shipping within 2 working days. Then the trouble started, their 'vendor' (who actually supplies the item) was evasive on delivery dates, I contacted the courier directly who called me and gave a date a week hence, not too happy but free delivery so can't complain. Next thing a confirmation email comes with a delivery date some 2 weeks later (so by now we are looking at 3 weeks waiting time). Usual 'sorry to hear you're not happy but not our problem' emails from Pixmania. Trying to cancel, all goes quiet ! Thankfully I paid using Paypal so am able to exert pressure there, we shall see whether / when I receive the item or if I get a refund sooner.
Speedy delivery and time keeping great, however terrible delivery drivers, would not even attempt to bring fridge into the house as said it wouldnt fit, didnt want to bring it round the back way either and was worried about walking down my very wide safe steps that i had already stated that i had on the delivery instructions. I am having a house extension and builders are up and down the 4 steps i have every day. I suggested taking it out of the box but they said they couldnt do that. They left it on my doorstep and when my husband got home he took it out of the box and with the help of a neighbour brought the fridge inside no problems! Why do delivery drivers pick these sort of jobs when they are just too lazy to make an effort. its lucky i have a strong husband i dont know what people would do if they had no one to help them!
I found the Pixmania site by a chance google search. Ordered a Dyson hand held vacuum cleaner which arrived very promptly and all in good order. Will be using Pixmania again when I need another appliance.
Ordered online---a very good experience.
Item arrived on stated day and within the advised timeframe window.
Delivery men unpacked item for inspection and took away old fridge freezer at no extra cost.
New fridge freezer was very well priced, at a much lower price than the same item in Currys.
2nd time we've used Pixmania for a large household item and I would have no hesitation in using them again---well done Pixmania.
Bit wary at first as I would normal go to the shops, ordered with no fuss and arrived well within the stated timescale, contacted me prior delivery as requested so I could pop home.
Only criticism delivery charge a bit costly at £30, but still wired out cheaper than buying from a store
Would use them again
I ordered an infrared lamp for 86 Euro back in Feb this year from Pixmania website. They were quick with charging my card (the moment you place the order). The product was never delivered to me - I called their customer service several times (the number on their website) - noone answered. Emailed them a few times - no answers, either. My advice - don't use this fraudulent website, don't waste your time and money!
Johnathan Bowker found this review useful
Had not read any reviews prior to ordering. I used the company as they offered the best price and also the benefit of getting Nectar points on my order. I have to say my order arrived within two days and everything has been great so far. I would order again.
Sometime in the past I had purchased from (or maybe just registered an account with) Pixmania so this time around the name was familiar to me and I didn't do my usual homework. I wish I had!!!
I ordered an item Express Delivery (24-48hrs) from Pixmania but it didn't arrive so I contacted the company. I didn't get a response within the 24hrs promised by the automated reply so I contacted them again. This time I did get a reply but only to say that the item was out of stock. When I asked how this could be the case when my online account showed that it was waiting to be delivered I, once again, received no reply.
I contacted them again and was given a standard reason why the error 'might' have occurred but no attempt was made to recompense me in any way. I told them that I wanted a full refund and asked for my account to be closed and my details removed from their database (and to have correspondence to that effect). Within 24hrs I received an email telling me that my account had now been closed. That was the quickest they had ever responded! However, when I tried to log-on I found that they were not telling the truth and that my account was still accessible and most of my details remained, including the order still 'waiting to be delivered'!!!
I am still waiting for my refund, of which there has been no confirmation at this point in time!
I've no doubt that many people have got, and will continue to get, their orders as promised but to have this many failures (read the other reviews PLEASE) is really not acceptable. A business performing like this should sort itself out quickly or go under!
Update: I have now been given confirmation that a refund has been issued (although it may take up to 4 working days to appear). However, once again it took several emails and threats of legal action to get this completed. At one point they informed me, by email, that they would be unable to confirm the refund as my account had been deleted! I had to point out to them that, as they obviously still had my email address, a lack of account would not appear to be a reason not to fulfil their responsibility. Some hours later the confirmation arrived as requested. I would like to praise them for finally completing the task but they really don't deserve it, I had to push them EVERY step of the way!
Good luck if you choose to buy from Pixmania but don't come back here and complain if you read these reviews first! (Although you obviously still must 😉) .
One final point (sorry to keep going on) but would you buy from eBay if the seller had less than a 99% positive rating? How about a less than 60% rating!!! Personally I don't think that the 'Acceptable' rating given by Trustpilot (for a score of 5.9 out of 10) is 'acceptable'.
Purchased a Hoover fridge and a Henry Hoover for my mother. Ordered late Sunday night, arrived first thing Tuesday. So obviously excellent delivery times and also the price was unbeatable elsewhere online! Very satisfied customer! :-)
Offering the best price anywhere for the items I wanted - a Synology NAS and two WD Red 3tb drives - I took the plunge and ordered from Pixmania. Usually I do my research beforehand and if I had, given the number of negative comments this company has received in the past, I think I would have been put off from using them.
Anyway the deed was done and by the next day I was pleased to see that the order was updated on my account as dispatched. Frustratingly, the tracking link shown just took me to a copy of my invoice. Keen to put my fears to rest I tried to call them to enquire as to why the link didn't direct me to a courier webpage. The call management is quite terrible - you have to go through a few menu options then enter your order number before being told you will be transferred to an operator - and I was informed that someone would be with me in 25 seconds. 25 minutes later and still on hold. I gave up and began to worry.
Trying a different approach I used the contact form on their website and emailed my concerns.
I must say at this point my experience changed. The response was swift and reassuring. My account was updated with a corrected link which took me directly to the courier's website - UPS - with full tracking details of the packages I had ordered. Delivery was on time and the items was well packaged with no sign of damage whatsoever.
All in all, I am pleased to be reporting a successful and excellent value transaction with Pixmania. I would recommend others to have a bit more faith in this company but can empathise with some of the concerns. It is clear that a lot of issues are being/have been addressed; though there is still a bit of work to be done. Internet reviews are an excellent way to hold companies to account for their mistakes but as consumers we need to be more measured in our comments and give companies a chance to change their reputations. I'm not suggesting that any of the negative comments I read were not correct, it's just that diatribes carry more power than recommendations and people are quicker to complain than praise.
If Pixmania scrap the call management software and actually answer the phone this would be another important step towards improving customer relations. There is perhaps still time to save Pixmania from being sold off or put in to administration but even if they do everything right from here on in it will be down to how much faith consumers are prepared to give this company. Bottom line: Would I use them again? Yes.
This isn't the first time I've ended up buying from Pixmania: their prices tend to be very competitive. But it is hard to tell where your goods have got to and when they are going to arrive, which makes planning your life hard. Others have better updating/notification systems
I ordered a mobile phone, price and delivery were excellent and absolutely no complaints, however the manual sent was in French and despite a promise to rectify this still no manual. If they want to sell into an English speaking country surely should provide the goods.
I bought a monitor but the website changed my delivery address to my billing address, I immediately contacted them to change the delivery address but they said that this was not possible after the sale. Seriously? Within one hour of the sale being made?
There is also no support after 5pm or at all over the weekend. Really annoying company, poor website payment layout, the account button sends you back to the main page, so you cant look at your account. The Tracking service doesnt work either. Not user friendly at all, i wont be buying from them again.
Nice TV, decent price and delivered within the given timescale when ordered. The online customer service I spoke to via messenger was helpful..
Would have been five stars, but I didn't like the way 'extras' like vip card were added and the onus is on the customer to remove them...
I bought a scanner about a month ago. It works fine, but this is a really big fortune, because when I get it, it's box was reriously crashed, and it was opened, so it is a wonder I have every parts of it. In the other hand, they added somewhere in the order process a vipix card to my order, what is about £8. I can't return it, because the return feature just not working. Losing £8 is the smaller problem, the biggest is the fact they added it to my order automatically, what is seriously unacceptable to me! I'm really hate this kind of violent marketing, and I think I will send it back to pixmania included with a nice message about what I'm thinking about this.
Premiere commande payée par virement. J'ai du patienter plusieurs jours avant d'avoir la commande validée alors qu'un virement EUR arrive toujours le jour suivant.
Seconde commande envoyée mais avec une pièce manquante. Après 3 appels au service clientèle qui me garanti à chaque fois que ma pièce sera envoyée le lendemain, ils m'indiquent que la pièce est en fait indisponible et me proposent un remboursement.
Johnathan Bowker found this review useful
Ordered an item for next day delivery on a Friday, expected the item Saturday or at least on Monday as paid extra for it. Contacted the agent Jan online and asked if I will get the item on Saturday or at least Monday :) was told it will be processed on Monday and will be delivered Tuesday/Wednesday! Told him I paid for nothing then as it will be delivered in like 5 days or so! Told me he understands and told me about their terms and conditions :) He understand but wont do anything to help the customer. Told him to cancel the order, anyway the last bit was funny first time got told "as you wish" by a customer agent :) well done pixmania keep up the good customer i will surely recommend you to others!!!
Johnathan Bowker found this review useful
I only noticed all the bad press when I came to give my thoughts.
Personally I had come to Pixmania as I got totally stiffed by another website from whom I am still waiting a refund for my failed order. Not only did I find the graphics card I wanted but at some £50 cheaper than I could find elsewhere coupled with a voucher, it was an absolute steal.
It came bang on time, was well wrapped in air cushions and works as it should.
No complaints at all.
Pros-Prices are very competitive, but for good reason
My graphics card arrived in reasonable time. Costing nearly 200 pounds, I shopped around abit looking for the best price and ended up at pixmania. It arrived in reasonable time. It came in a plain box, no sleeve, and missing content. I assume the actual product box with a content list was removed so they could sell accessories separately( I was confused at the checkout why I was being asked to purchase 'add ons' like an hdmi cable when it should be boxed). So opening up the box I find the BARE minimum in the box in order for the product to be functional the product and a CD driver disc, No manual, hdmi, crossfire cable and some dubious antistatic protection looking like it was from another product.
After trying to talk some sense into the customer services and sending numerous asking them to simply send out the missing accessories which they refused, I opted for a refund, which first had to be authorised by them taking a few days, then I had to print out a returns form, and also an invoice which I had to call up for again. It was when I found the returns address that I realised this company was actually based in France and not the UK which was not evident anywhere when purchasing from the company.
Postage cost were quite high unsurprisingly, and after about 4 frustrating weeks I ended up with a refund FOR THE PRODUCT. I still have no refund for postage, and to get your postage back takes a further 4/5 emails including sending them all of your bank details, including swift and IBAN codes which I wasn't even aware of. One can only assume this is another measure to put you off getting a refund for postage, as normally the refund would be done through the same measure you paid with.
My advise would be to pay that bit extra to save the hassle and time, even if you are on a budget.
Update:- Pixmainia mediator attempts to portray there company in false positive light. ( FIRST TIME IVE HAD A MESSAGE THATS NOT COPIED AND PASTED FORM THEM)
- I'm still waiting for a postage refund 9 days after given all my necessary details.
This lady who answering for the problems on this site only doing COPY - PASTE... I wrote her many questions regarding to an investigation against the company.. I did not get any reply not even a HI.
Let me just ask her to start replying for my questions right now and here:
Why the item that I ordered said it was in stock when not? I dont care how many items you have it is your company responsibility that wanted to deal with that wide range of products and if they cant handle it dont do it. It is just that easy like 1 2 3... I want a normal useful answer for this question as you writing the same samples for everybody that I dont accept.
Why your company ignoring my bank when its ask for refund for my request??? Contacted bank and they said it is on their deposit account and they will ask refund from you.. Contacted bank yesterday, said you took my money without any permission to me or to my bank. Can your accountants count till 3??? are they monkeys from jungles clicking around on the keyboard or humans with brain?
Why your customer service assistants start arguing with me even the manager if I have a problem because of your poor service? Why they want to disconnect me and telling me that I cant record the call when I letting them now that I am recording the call because of evidences that I will use against your company..
Can I Please Ask for your full name and contact details as Ombudsman asked me they want to know who I contacted to and if they cant solve my problem ask for contact details from higher management. So please make sure you will also send me your managers names and contact details otherwise you keeping information back.
Jim Simmonds found this review useful
Ordered a projector with 48hours delivery and site said it is in stock. After 48 hours they did not even dispatched my stuff and contacted with me. Called them and they said it is not in stock they have to order it and will take up to 10 more days. Assistant told me maybe I can get back a part of my delivery cost :):). Canceled my order and asked for refund, also called my bank to stop the transfer and ask the company for refund. Pixmania sent me an email saying my refund been made on the 27th March and it will take up to 3 working days. 1 week later on the 2nd April they took my money from my account ignoring me and my bank. So many mistakes, rude manager who even started shouting on the phone, they are trying to find excuses why they making mistakes like it is not their fault. They now saying they have technical issues that is why they cant send my money, what a joke... people complaining about the same for years...They cant have issues every single day. I have to pay rent but I cant because of they sitting on my £500. They not contacting with you if anything goes wrong, no email, no call no comment on your account, you only get updates when you calling them. My worst customer service experience and the most unprofessional company I have ever seen, they dont know what they doing really. I had to ask my bank for investigation and had to take legal actions to ombudsman to stop this. Waiting for outcome.
I have ordered few things from pixmania-pro, and we sent the money more than a week ago now, but its still says that waiting for money transfer at the personal site.
I have sent several emails to pixmania, asking what is happening, but havent got any answer yet from them. No one has contacted me, no matter how many emails and whichever email adress I send them...
Need help please!
I*'ve read some of the reviews on here and unfortunately I can not relate to them. I bought a netgear N750 wifi gigabit router it was a steal nearly half the price of else where. Choose 10 day postal service as I wasn't in a hurry and it turned up in around 3-4 days.
got no complaints so far
I just ordered a Toshiba 32" 3D Tv from Pixmania and was slightly concerned when I read the feedback on this site. It arrived today (3 days from ordering despite it being sent all the way from Belgium) - it was totally as described and I am delighted with my purchase.
I have used Pixmania on a number of occasions in the past and never had a problem with them then, either - admittedly it was a few years ago - I am glad I followed my instincts and ignored the moaners on here as it saved me a lot of money.
I find it hard to believe anyone posts on these sites after having delivered an item they have paid handsomely for and then feel the need to tell the world what a wonderful event that has just occurred and gives 4/5* to companies just for doing the minimum of what's expected; I may be just sceptical but...................................Anyway, I only went online, like most people I guess, as I had problems with PiXmania from day one; First they 'lost' my order, then emails sent to the address on the site at the time were returned by the system as 'email address does not exist'; I got in touch eventually via another of these sites, arranged delivery, some 10 days after my order; The item, an LG 50pk350 came with a wet box and despite [Name]@PiXmania promising a replacement if any problems, of course just out of warranty, that happened and since that time, PiXmania have ignored my request for a repair under 'fit for purpose' consumer law; To cut a long story, they kept upping the anti, even emailing a fiendishly complicated range of caveats before they would act; So a stand-off ensued,but 5 months later, after a long illness, I did what they asked, but still no action; It cost me £140.00 to repair the tv, plus 5 months rental of a replacement; I gave PiXmania ample warning of my intentions to get the tv repaired by a local company and charge them unless they responded; Eventually they did, after the tv was repaired, using an excuse that [Name] was not in that week! Absolute shower, so you on here gloating, wait till it goes wrong, I bet you wont be giving out 5*s then? ps I hope the latest Mediator@PiXmania starts to deal with my scandalous 'customer service' issues,as I have told them on the 1st of next month, me, with the backing of trading standards, will be at the small claims court,. looking for lots of cash from PiXmania;
Update:the response below from an [Name] @pi mania( as opposed to [Name], who's gone AWOL, the one from Monday last,[Name] and apparently a new one who they claim has contacted me, [Name], all of whom I suspect are the same guy,a gutbucket sitting at 6 screens tapping out platitudes all day , because if pixmania has a 'customer service 'department, I'm a monkey's uncle) , I wonder if he/she/it actually read my post as I have never contacted Curry's about this, let alone their laughably named 'tech guys'( sexist is that not?):
As for this demand that I, or anyone else has to provide a report, to their satisfaction, is the biggest load of bull ever:
A TV that wont switch on, is clearly 'not fit for purpose' under the sale of goods act 1979(updated), the age is relevant, but a 2yo TV is clearly well within the 6 year unconditional use period: Once I or anyone contacts the retailer and or any provider of credit over £100.00 in the sale and state that you/I are claiming under 'fit for purpose' criteria, the retailer must act, have the TV assessed and unless they can prove that you have damaged or miss used the TV, carry out a repair, free of any charge or replace the TV : Now I know all this as I am in contact with Birmingham Trading Standards, the biggest and most respected in the country, so who would you believe, them or pixmania, a company that has reneged on it's legal obligations for five months? Even today. they through their 'mediator',have been obfuscating, in the hope I will get angry so I can be dismissed as an 'abusive customer'; PiXmania, one way or another. I want the £140.00 repair cost paid back before the first of April, or it's court time:
although I saw some bad review of them, my experience is very good from them, I only placed 5-6 orders, but returned twice, every time smoothly, non need to get permit in 14 days, just print lable online, very simple and easy.
1. They e-mailed me my password in plaintext indicating they do not store passwords securely
2. Their site does not use SSL so when you type your username and password in it is sent in the clear which is very bad news especially if you're connecting via an unsecured wireless network
3. The badges listed under "Award of Trust" are misleading and not related to trustworthyness at all.
4. The security statement on their Customer Commitment page stating the IMRG reviews the security and data protection credentials of their site is false - I checked this with IMRG.
Have requested comment from Pixmania on these items and the only response I get is "our e-mails are secured and we are protecting our customers data". Given the misleading statements on their site taking them at their word is the last thing I'll be doing.
Would definitely not recommend this site and have advised my father and a number of other people not to use it.
Blase Barany found this review useful
I ordered a fridge that wasn't in stock anywhere else, black Beko tall fridge to be precise. Pixmania claimed that i'd get it within 10 days so i ordered and paid. We didnt receive any acknowledgment of the order and without a number its impossible to get into the tracking system.When i discovered that they had taken the money from my card i sent two emails to the company. They ignored them. I then posted a negative remark on their facebook page, and that got a response from Emma, customer care. She told me the fridge wouldnt be in stock for another 3 weeks and if i wanted my money back i could have it or wait for the delivery. As i had contacted Beko direct myself and found out that they didnt really know when they would have these fridges i told her i wanted my money back. As they had got my money for no good reason i also expected some form of interest payment.Also to add insult to injury they are STILL advertising the fridge with a 10 day lead time. They are liars!! How can a company be allowed to do that? I havnt heard from them since, i did expect an immediate apology but obviously they have so many other unhappy customers i have to get in the queue. Don't be a mug like me, don't buy from this company
I needed a second laptop and after spending much time on the internet I found Pixmania was by far the best price.
However I never received the e-mail telling me my dispatch No.and that it was on it's way. After 5 days I rang them only to speak to a man in India who said they couldn't deliver it and it had been returned to the ware house. I explained that there was always someone here so he said I'd need to sort it out with the delivery company.He said ring the No. on the card-I said there was no card as no one had come.He then gave me a No. for the delivery company and a ref. no.. He gave me a non exsistant no. so I had to find it out myself. When I did get through she said no one had delivered it yet, it was still in the office with her.I should have been able to speak to someone in the UK who knew what they were talking about. I felt they weren't interested.
Jack Healy found this review useful
All was well. Ordered Fri. Arrived Mon. Logitech Harmoney Remote
I ordered a combination microwave. It arrived in reasonable time. On opening I found that the plastic around the door was broken on one corner. There was no debris in the box so I assume that it was packed in that condition. The box was in perfect condition so the couriers were not at fault.
I rang Pixmania within 30 minutes of receiving the item and informed them of the damage and the circumstances.
I was informed that they would investigate and contact me, they asked for photos of the damage which I supplied within 30 minutes. I asked for a replacement as this was a birthday present for a relative. They informed me that the investigation would take up to 5 days. I asked why this was and was told they had to investigate with the courier. I explained the situation again to them but they didnt seem to understand.
It is now 26/01/2013, 8 days since I first contacted Pixmania and despite numerous phone calls and emails to them I have received no offers of replacement or refund,they just keep repeating that they are still investigating. I ask them what exactly they have investigated but they will not answer.
In the meantime I am left with a damaged microwave that possibly isnt safe to use. I have been absolutely honest with them so I have had to initiate a claim via Paypal. I am fed up with this company and advise anyone thinking of buying from them to think again. Terrible customer service, one of the worst I have ever encountered!!
Not even worthy of a one star rating.
I ordered an item - never arrived - contacted company and got standard answer which was incorrect cut and paste nonsense
I pressed company on why I never received my item and they eventually admitted the courier never even attempted delivery - did they even have it when they took my money ?
I then asked for them to send another and they said no we have to confirm we have received it back in our warehouse first - even though they knew it had never even been delivered
I then said I want my money back as the way they treated me was appalling - and again they said we need another 5 days to investigate, and no your not getting your money until we get our item back - even though they know they never even tried to deliver it in the first place
It has been 10 days now since the item was supposed to be delivered - all I want now is these jokers to give me my money back
I have also contacted my credit card company about their behavior and initiated a charge back
Avoid these at all costs - if things go well - all ok - if things go wrong expect the worst
true customer service and the quality of a company is judged when things go wrong - I hope people reading this take this into account - ignore comments about anything that arrived ok and take note of comments when things go wrong as good service in these situations is the sign of a true high quality company which Pixmania I'm afraid is definitely not.
They also put more effort into managing reviews on ratings sites than they do with their own customers on their own site - extremely cynical and pathetic.
Absolutely disgraceful service!
Save your money, shop elsewhere!
I'm in the market for a graphics tablet & a GoPro camera at the moment but I can safely say, these guys won't be getting any of my money now or at any time in the future after the experience I had with a camera I bought from them!
Don't know how these people can get away with what they do!
Read the fine print carefully & you will discover the warranty doesn't actually cover what the camera is advertised to do!
May as well be talking to a brick wall with their customer service however it's easy to see that it comes from the top of the organisation though!
I wish I had read the reviews before buying!
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