It's the second time I've used pixmania, this time for a graphics card.They have the best prices on the web.After reading a few negative reviews I thought I'd try them again anyway as I had no problems last time.The Item took five working days to arrive from Belgium to N.Ireland and was delivered at 7.30 pm which surprised me.Again no problems and pleased with the card and the service.I can only go on my own experience with pixmania and I can't fault the prices, delivery, service or quality of my items....Cheers
Used a couple of times. Been happy. Some good deals. Plus you can get up to 13% cashback using TopCashback: http://www.topcashback.co.uk/ref/nitejar
I find products slightly cheaper on Pixmania but unfortunately I will never order from them again due to them using Yodel for deliveries. They claim they couldnt get access on 3 delivery attempts but I notice my phone number was on the front of the parcel & yet they never tried to call me. Soooo I then had to drive 30 minutes to pick up the parcel from the depot as the package was a gift, otherwise I would have just have them return it. When I got to the depot there was one person working to find parcels who then advised it would take ages to find as she had a lot of parcels to look through?! There didnt appear to be any systen whatsoever! When she brought the package out (eventually) it looked like it'd done 10 rounds with Mike Tyson!! Hanging open at 2 corners. I told her I would have to open it there & then as it was in such a state to check if it was ok. She just glared and carried on serving the next customer! STOP USING YODEL & I might consider using Pixmania again as there is nothing wrong with the company themselves (in fact I emailed one evening to complain about the delivery & had a response within the hour) but they seriously need to review their delivery options!
Products were as expected, although came with foreign power adapters.
Cheaper than high street by a long way.
Delivery via yodel was a joke, so much in fact I will never order from pixmania again while they still use them.
Your couriers let you down big time pixmania.
Bought a WiFi extender that was supposed to plug directly into a wall socket. An eu version was supplied together with an adaptor. 1. The whole point of this design is that it neatly plugs directly into a wall socket. 2. The adaptor supplied wasn't usable with the product.
I've never had any technical issues or customer service related problems with Pixmania, so my experience so has been perfect.
The continually come in at the cheapest online when making a purchase for electronics and cannot fault their service from ordering to delivery.
there was a 2 day delay but non of the products where damaged
I ordered products there. They said that they will deliver within 4 days. Now I'm waiting already for 10 days without products. I called them and they said that it is not their responsibility because the products are being delivered by an external company.
I have nothing to do with that. I'm a client of pixmania not some kind of secondary company. Very bad service you cannot trust. Do not buy here.
I ordered from Pixmania, memory cards and a reader. The order was place on the 26-09-2012 and still to this day 9-10-2012 I still have not received my products. I contacted Pixmania and told them I had not received my products.. They told me that it would be investigated. It has taken Pixmania 9days to find out that my products were sent to the wrong address. I could have told them this, as I had tracked the parcel. It did not take me 9days to discover the parcel went to wrong address. I have phoned on a number of occasions and asked to speak to a supervisor or someone at a higher level and even left my mobile number, but nobody has phoned me back, all they send is emails, telling me that it will take another 5days. I have demanded a refund.
I will not be using this company again.
This company has very bad customer services.
Great company. Got the blackberry playbook. Dispatch was a little slow but hey ho, not a problem. Item arrived safe and sound, exactly as described.
4 stars given - Haven't dealt with customer service so unable to rate which I guess is a good thing!!
Thanks you so much!!!
I bought a mobile phone to replace one that had broken. It clearly stated in the website that it could be used for sending photos. When it arrived, I couldn't get it to do this, and spent hours on the phone to O2 and Motorola trying to get it to work, to find it was a model which was for the Middle East and the settings couldn't be changed. As it was useless to me I tried to contact pix mania to send it back, but just could not get anywhere. I was told on eventually getting through to the customer services department, that someone would get back to me. I had this conversation a few times, was ignored, sent a letter recorded delivery, also ignored. Eventually I gave up. Would definitely avoid, even though the prices are great, if something goes wrong, you are stuffed.
Update- on posting the review, I received a reply from pixmania, which was certainly more prompt than any replies I'd had to many emails and phone calls. (None). Apparently the suppliers that they'd contacted at the time told them the phone was compatible with the uk market, and it should have worked. Nobody bothered to inform me of this at the time, or I could have told them - it didn't. It doesn't.
After requesting 2-3 day delivery of a specific item after ordering on 30/9 am still waiting for order to be delivered.
Delivery tracking states the item was delivered on 4/10 however no such delivery took place.
Am still waiting on news of what happened to my order as it has yet to be delivered.
As this was my first purchase by Pixmania am not impressed, sounds dodgy.
Recommend not purchasing from this online retailer.
I bought an expensive HD Projector here last Christmas. The description cleartly said the projector came with 3D Glasses included which were not included in the box when it was delivered. I contacted their customer service team by phone who at first seemed very helpful. The woman I spoke to on the phone agreed and said that the description clearly states that there are 3D Glasses included and that she would pass the problem on to a higher member of staff to resolve the issue. A week later I get an E-mail to say "Sorry this projector does not come with 3D Glasses". With no return E-mail address to argue my case I had no choice but to buy a generic pair on ebay and spend a further 50 Euro. I have been buying from pixmania for 5 years but after this will never shop from them again.
The DeLonghi 4200 makes fantastic coffee and is a great buy. Pixmania was by far the cheapest company to buy it from and ordering to delivery was extremely quick and completely without problems.I am really pleased with our purchase and I will certainly buy from this company again.
I have placed two orders with Pixmania recently and both have arrived as described and in good condition - no complaints there then - BUT, the delivery seems to be contracted to Belgium Post (?) whose tracking service is extremely misleading.
On the first order I took it to be a glitch when I checked and, despite having been at home for virtually all of the preceding 24 hours, it said there had been a failed delivery attempt and the item had been returned to the warehouse. The goods arrived some days later.
The second order was more urgent and I had paid extra for 2 - 3 day delivery - on day 3 I checked progress when I got up to find that there had apparently been a delivery attempt at 3:03 that morning - really???? Fortunately I didn't take that at its word and the goods arrived later that day delivered by Yodel whose driver confirmed that no such delivery attempt had been made. Had I assumed it to be correct I might well have gone out to work and missed my delivery.
After an email saying they had the item, the next thing I knew there was a knock on the door. I was surprised as there had been no email warning me of expected delivery date. The package was damaged, the deliveryman would not wait while I checked the content but did note damage on his terminal and gave me a number to ring if I wanted damaged goods collected. The monitor was not damaged but the power supply cable had a French plug on it and the promised adaptor for the UK was not included. This was not a problem for me as I had UK cables to spare but suggests a sloppiness in the despatch department.
To be honest with you, after purchasing Toshiba BDX5300KB Blu-ray Player, I had no problem. Works perfectly fine. The delivery for me was no problem. You get what you pay for. So I am fully satisfied. Those who say "poor delivery", they are the ones who are users after sales and purchases, good for nothing. I will definitely recommend anyone. So if you have any problem, raise the issue to me so we can both debate the argument. Once again, Thank you Mr. Pixmania for your hardwork and support, you will be merited and rewarded accordingly.
Item never received due to the useless (ironically called) Home Delivery Service.
Courier wouldn't deliver to a neighbour when I wasn't able to sit by the front door for 2 days. Depot was so far away it was in a different time zone.
'Customer Service' at Pixmania is non existent. The automated phone service refuses to acknowledge my number (after about 7 minutes of deliberate time wasting drivel) so then I'm cut off.
In the end I had to wait for my item to be returned to Pixmania and wait for a refund.
My advice? DO NOT USE PIXMANIA. Unless you can guarantee that you can sit by your front door for the whole of the estimated delivery day. And forget about any toilet breaks!!
A company is only as strong as its weakest link, and unfortunately for Pixmania it is the delivery company it chooses to use that lets the whole operation down. Bpost2, a Belgian company, seems to always have problems with the products it delivers to me. Apprently they use Yodel in this country - what a mistake!
For example every single order I have made has had 'Attempt delivery failed - Item put physically in warehouse' and 'Item missorted' within the schedule. They also attempted to deliver at my place of work at 5:47 (open till 9pm) and they failed because we were closed - we were not!
It states that this was 'Fast Delivery 2-3 days' sorry don't state it if you can not meet this, even if you are a European company, which is no excuse! It normally takes at least a week to arrive.
I am still to get one parcel I ordered 2 weeks ago.
Now luckily am not in a rush for these products but I would hesitate to use Pixmania due to the poor delivery company they choose to use - it shows disregard for their customers, especially given the amount of complaints stating this exact same reason.
It is a shame as Pixmania seems a company with decent prices and wants to please - they just need to wake up and change logistics operator to a more reliable operator.
UPDATE: 27th September - Still no parcel delivered
After being in touch with Rachel (of Pixmania) who has tried to solve this logistics problem the second parcel I ordered has still not arrived.
Yodel has had my parcel now for 9 days, it has travelled around the country without even sending me a postcard. It even disappeared for 6 days!
My final thought is if a delivery company is this bad (Yodel) why on earth use them - it is like rewarding bad service and shows contempt for customers.
Samuel Tait found this review useful
I recently purchased a EVERLINE 24EVE2C60FC LED/DVD combo - black, I am very pleased with the TV, for £160.00 for a 24" TV with built in DVD and PVR, which means I can watch films straight from a usb device, the only criticisim is the power lead, it has one of those awful 2 pin plugs which are used in France and are very tempremental. I know Pixmania are a French company, but I think they should supply UK compatible power leads to their UK customers as standard, At least I got a user guide in English, which I never last time I used Pixmania when purchasing twin in car dvd players, even after requesting one from customer services.
I ordered in good faith, but it took a total of 57 phone calls to pixmania and the delivery company to receive the goods. Pixmania did not want to know, and they never replied to e- mails or phone calls.
I would only ever recommend using this company to anyone in total desperation. The sooner they are out of business the better!
I ordered a Cisco switch at 13:00 on Friday and chose the 2-3 day delivery. Just as I was about to hit confirm, I noticed the company deceitfully added a ~£10 insurance policy to the basket.
On Tuesday morning (2 working days later) I got an email saying the item had been despatched. On Thursday morning, the bpost tracking showed a "delivery failed" message so I used the online forms to try to contact Pixmania. By 14:00, I had no response so tried again and then started looking at this site. Fortunately, I found Rachel@Pixmania's response explaining the ambiguous tracking message and how to manually lookup the tracking code with Yodel.
The item turned up on Thursday afternoon, 6 (4 working) days after ordering.
The item shipped with an Euro 2pin to UK adapter in the outer packing which only just works with the power adapter supplied. This means you need a socket with a loads of clearance and may affect the cooling of the power adapter. Because of this, I would send it back but don't trust Pixmania could actually deal with this.
Given that my item wasn't especially cheap, it's just not worth the risk to order from Pixmania again.
I bought my daugher a Toshiba laptop a few weeks ago and now again I have bought from Pixmania one Toshiba for myself. The price better than anywhere else. Cannot fault the Company they have really done themselves and me proud. I would recommend them to everyone. Thank you so much Pixmania.
Ordered a Nikon D7000 body on a Tuesday evening. Received tracking number the following day, although the tracking system doesn't update that well. By Friday 4 pm the package had not arrived. Cycled into town. Arrived back just before 5 pm to find a box sitting on the floor next to my front door, in full view of anyone passing, and it was just starting to rain. No card through the letterbox - nothing! If I'd been 10 minutes later, the box would have been saturated. Used saynoto0870.com to find the direct number for Yodel local depot and complained to the manager. Complained also direct to Pixmania who asked me to check the package contents and offered exchange if anything was damaged. Pixmania need to find a different carrier in both France and UK.
Customer service! which in their case is a definate "Oxymoron" there isn't any, well, I suppose if you consider sarcastic smartarse emails to an enquiry, customer service, there is, i don't. if my arsehole was on fire and pixmania were the only company selling arsehole fire extinguishers, i would suffer the arsehole fire rather than attempt communication with them.
WRITE A REVIEW
Written on: 07/09/2012
Review of Pixmania - www.pixmania.com
"No really, we don't want your 700 euro order :-)"
tried to get a Canon pixmapro 9500 mk2 from Spanish site and bu**er me if it was impossible.
ok, went online found printer even suckered for the "why not add this other sh*t to it function"! and paid................well, when I say "Paid" what I mean is all my card details went through and I even got order confirmation emails but it was just too good to be true. what I hadn't factored in was the "we effin hate people and therefore try and make life difficult for them" factor. apparently, "for MY security" they require me to call them (no of course it isn't a free call!!) to "Validate" the order. (wasn't so fricken difficult to buy things 25 years ago!) not withsatanding the fact that my Bank actually provides "fraud security" apparently they are really concerned about it too and took it upon themselves to be effin policemen too. (odd as i thought they were a SHOP!)
update on farce:So, i ordered nearly 700.00 euro's worth of printer and cartridges online. paid and got confirmation. so far so good. then next day I get email telling me my order had to be "validated" to "protect me from fraud" ;-) this meant calling a number between 9 and 4 which i did, no surprise "electronic p*ss you off machine and non music. this inevitably required a wait in some imaginary queue and a further test of ones stamina, frankly, I have none! my time is just as, if not more valuable than theirs and so a "hang up" ensued. meanwhile by email I have unwittingly entered into another time zone and possibly planet as it seems my communication (in plain language) indicated my desire to "change my address"!!! (which was NEVER mentioned by me! my request to have "them" call me for this so called validation process (where do they make this sh*t up from? I have "protection" from my effin bank ffs) resulted in a blatant lie that they had attempted to call me without success! i know this is a LIE because my phone was by my side permanently. after several pointless exchanges by email I instructed them to cancel my order, which, wait for it: they were able to "Validate" my card for this and then cancel the order!! go figure.............
Best price for a Nikon Coolpix P7100 - great deal including Nikon case and memory card. Delivered quickly.
I received my Case Logic DSLR camera case exactly as described. The case holds a Canon 550d with 18-55m lens easily and securely with plenty of space for spare batteries, memory cards & small cables. The case was delivered promptly and I would definitely recommend Pixmania to others.
Delivery took longer than advertised. Ordered from a UK website, delivered from Belgium, English product had a French printed manual. Have been provided with a PDF manual for the next model of camera down whilst the correct one is sent..
Got the external hard drive delivered really fast, in prefect condition. Delivery was a bit tricky as I wasn't home when they tried to deliver it and they didn't have the option to redeliver it on Saturday and I am never home during the week, but I called them, explained the situation, and they delivered it to me on Sat....so I'm really pleased.
I will definitely order from Pixmania again and strongly recommend it.
Very impressed with pixmania on the ease of ordering and the amount of cash saved. Not so impressed with their delivery arrangements with Yodel, giving a delivery time between 7am and 9pm just does not cut it these days I waited in till 7.30pm but had to nip out for an hour and missed the delivery at 8.10 pm. The driver left a very expensive 3d tv with a neighbour, which saved me wasting another day waiting in, but was a bit risky.
I shopped around a lot for the laptop that I eventually ended up buying from Pixmania. They had the lowest price that I could find and I even found a voucher that I could use to reduce that further. The delivery estimate said 4 - 6 days and it came within 3. Very impressed and I shall definitely use them again in the future.
I recently ordered a Netgear NAS server which failed within days due to software issues. The only option was to send it back for a replacement.
I rung them up and was able to arrange the replacement in 10 minutes, all instructions and pre-paid label sent whilst still on the phone, and the agent was very polite.
The original order was delivered withing the stated timeframe. Very happy, would use them again.
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