Pixmania reviews

Pixmania reviews

Good
7.9
from 0 - 10
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Excellent

I have used Pixmania three times now. Twice they were perfect.This time even better. Purchased a hard drive from them at approx 11.30pm on the 3rd of march. opted for the free delivery which is 3 - 5 days instead of the dearer 24 - 48hr delivery. Received the hard drive on the 5th of March at 5pm. Less than 48hrs later. Delighted. Item was as described. Will be using them again. Thanks Pixmania.
Pixmania

Reply from Pixmania

Hello,
Thank you for your positive review.
I’m glad that you’re happy with our service.
Kind Regards
Emma
Pixmania Mediator
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Fast service, Well packaged, Securely Delivered.

Purchased Sony headphones £160.
Ordering was simple, and money was saved. I checked out the reviews AFTER i had paid though, and must say i was a little disheartened by the fact everything is sent from France - this is clearly overlooked, and i would say the whole site is designed with the intention to hide this from shoppers, although im sure its there somewhere,
Despite me not having any issues, i probably wouldn't have shopped with Pixmania if id had read the reviews first, after all, IF something did go wrong its hard to deal with things when the business is not in the UK...... thankfully my order was fine.

Would i use again? If the saving was significantly more than anywhere else, and would buy will caution.
Pixmania

Reply from Pixmania

Hello,
Thank you for your review.
I’m glad that you were happy with the ordering process and apologise if you are disappointed that your order was sent from our warehouse in France.
We try and make sure that we give the most efficient service to our customer at all times.
Please note that depending on the item, some parcels are sent from our warehouse in France.
I would like to inform you that we operate under the rights of the UK law and all of our services strictly follow these trading standards.
Please be informed that even though we have bad reviews, we also have a lot of positive feedback from our customers on several different sites and we always invite our customers to contact us as we are more than happy to help resolve any issues they may have with their order.
I invite you to contact me with your order details on emma@pixmania.com if you require any further assistance.
Kind Regards
Emma
Pixmania Mediator
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Never delivered the product I paid for

And now spamming my mailbox!!!!
Pixmania

Reply from Pixmania

Hello,
Thank you for your review.
I’m sorry if you have not received your order.
We strive to ensure that all parcels are shipped and delivered without delay in the promised timeframe.
I invite you to contact me with your order details on emma@pixmania.com so that I may investigate further and make sure that you receive your parcel without further delay. I would also like to make sure that you no longer receive our newsletters.
Kind Regards
Emma
Pixmania Mediator
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Quick & Easy

Could have no complaints with this company have used them numerous times.Delivery is very fast and it is nice that they give an estimated date of arrival.You know where the product is coming from so no customs charges snuck in like with some ebay sellers.Prices are competitive even with P&P added on.Some people are swayed when they see the site advertised at the side of some websites i can assure this is nothing to worry about they are a professional and easy to use company.
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Excellent

Got a new Canon EFS II 55-250mm Lens from Pixmania.com. Was by far the cheapest at Pixmania. Some of these types of lenses were more expensive used on some sites. You have the option of standard or express delivery. Express you pay extra which is fair enough. I did so as I needed the lens in a hurry and got it in two working days to Ireland from France. I'm happy with the lens ( I used it with great results at a recent F1 Grand Prix) and Pixmania.com. I will return to shop there.
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Fantastic price savings and bullet-fast delivery

Positives:
Great online comparison options, real price savings over shops, 24 hour delivery from France to Ireland, huge range of online models. Easy to use shopping site.

Negatives:
Just one - the instruction booklet for my Samsung sound-bar only had instructions in French, Italian, Spanish & Portuguese and an e-mail to Pixmania Customer Service requesting one in English remains unanswered and unfulfilled. Hence the 4**** review - otherwise it would have been a 5***** Result.
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Found it relatively straightforward

I would deal with Pixmania again, found it a great site. However a few little details left me giving it 3 stars. Firstly I was trying to see what details were required for my credit card and the numerous options present on the page was somewhat confusing and when I thought I was just checking the validity of my credit card, it went through as a payment. I think it was not easily possible to cancel without contacting the sales team which I thought was too much hassle. Since I was there to buy I didn't think much of it. But still I would much rather prefer a details page of what I'm buying, charges and a final button asking my confirmation of purchase instead of jumping straight away. Another thing, I thought pixmania.ie was an Irish company, when I got my product it was french...the box and product labels. In most cases I wouldn't mind but I have no idea with the label on the back of my product means, take it off before use or what?

Another issue, i assume has nothing to do with pixmania is the courier service. UPS. They managed to miss my package at the depot on the day of delivery around 5 pm, then they reattempted to deliver at 6pm and that wasn't successful? I didn't realise they sent deliveries that late. If I had I would've used my home address. I put my work address since I assumed morning delivery and I might miss it while at work.
Then it was finally delievered the next day and the only way I knew it was received was because I signed up for sms alerts on the UPS site. The box was just left in a store room by a staff member. All it had was the store's name and address on it. My name was nowhere to be found. This is delicate electronic equipment. I read on pixmania delivery info that the package should be opened and checked on delivery to see if it was damaged or defective, since accepting it or signing it without doing that would deem it was delievered in working condition and I wouldn't have much ground to return it or get a refund. Now how can I do that when they don't come on time, don't deliver it to the right person or even have my name on it? Ridiculous. I went through all that hassle just so I can receive it in my hands and not wait extra days or have to travel to pick it up somewhere.
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TOP OF THE LOT!!!

Iv been a customer of pixmania for years. I'm the type of person who prefers to walk into a business to make a purchase. i just prefer that personal touch and the notion that if there is a problem I have a place to return to. So based on that I tend to avoid online shopping. But thankfully pixmania has it all; great prices, excellent product selection, brilliant search and refine search options. The site is very well laid out for ease of search.
Iv had a problem with one or two products over the years that werent pixmania's fault but they acted immediately to correct the problem. Their customer service is where they excel. Always efficient and accurate. Id have full confidence in the future shopping with them.
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Rapid, well packed French product.

Impressively quick delivery for a very large box - sent from Pixmania's French offices. Not especially bothered that product was a French item, as it meant that the price I paid was significantly less than from any other online retailer. I've purchased hardware from Pixmania before, so already knew they were trustworthy.
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Wouldn't go to the Shops again!

Pixmania has a great selection of products and far better prices than commonly available in store - I bought a tv and leads, and was very happy with my product.
It was delivered on the stated day, in full working order.
It can be difficult to envisage what a product might look like if just viewing online images, but I suggest checking out a product in store and then buying it on Pixmania if you're worried.
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Never had a problem with pixmania, at any stage (pre or post purchase)

having low prices or big variety of products is a one thing, but dealing with warranty queries it is a totally different story.
One of the things I bought was a graphics card with failed after several hours (can happen to anyone with any product)
I was afraid how they will treat me, but they collected it with no extra charges for me (they paid for return shipping) I had to wait for faulty gpu to be checked and within few days I was given an option for refund or straight replacement without any problem.
Considering volumes of stuff they are selling and amount on enquiries they have to deal with, I think my claim was sorted out pretty fast.
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Good product...delivered much quicker than expected!!! A1

The product that I ordered, a "FREECOM Mobile Drive Classic II portable hard drive - 500 Gb, white"I have found to be great value for money.The product arrived on my doorstep,much quicker than anticipated.Very happy!!
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Great price and delivery speed, misleading instructions

I would definitely give 4 stars! but I received an email instructing me to check the parcel and the content BEFORE signing:
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IMPORTANT MESSAGE: We strongly advise you to check the parcel’s condition and contents before signing the delivery note.Feel free to remove your product(s) from the box to inspect them, even if the outer packaging doesn’t show any signs of damage.
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The above message was in red and bold. But when I received the parcel the delivery guy didn't allow me to open it (obviously) and said that I need to sign first as this is part of UPS policy. And to be honest, I think he is right...how would you "open/alter" the package BEFORE signing...you know, before signing it is still HIS responsibility and not yours!

Be more clear next time. Other than that, great price and product condition..so far at least.
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Good Range Good Prices Fast delivery

I was impressed with the overall experience. My only point would be that i bundled my camera with a memory card and afterwards i found out I could have got the memory card a lot cheaper elsewhere.
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Competitive pricing, easy to use website and quick delivery

Very happy with the service and product selection. We were ordering a number of hard disks (20+); I found these to be the best price and selection around, the website was easy and quick to use and delivery took only 2 days. Really impressed and would use again for business or personal shopping.
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Prompt and excellent

My experence with pixmania was excellent. they had exactly what i wanted and my order was delivered earlier than expected.
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Cheap price, efficient delivery, but call centre mess

Ordered an electrical item on the site, order went through fine, but then I received an email claiming I had to phone up and answer some security questions because I was paying by credit card.

I did so, answered what was asked, was then told that my order would be canceled and I would have to order again and pay by bank transfer because of a "Security Issue". When I asked what the issue was exactly I was transfered to another operator and when I explained things to him he answered with "No, the order has gone through now, it's being processed and will be shipped out today",

Either end of the transaction was fine, but the security faff in the middle was entirely unnecessary and felt very amateur.
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Very commited and Punctual Company! Everything came exactly as sold

I recommend Pixmania! Quick Shipping (to Ireland), Regular price, priduct came mint, perfect, brand new! Absolutely nothing to complain about! For Digital Cameras, Pixmania works perfect! Thank you Pixmania Team!

Mario
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prompt service So I am very Happy

First time I ordered I was very Happy, as the item was delivered on time.very good service

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