Pixum reviews

Pixum reviews

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Kvaliteten holder ikke, dårlig service

Pixum har slogan "Altid gode billeder", men dette holdt desværre ikke, da jeg modtog min fotobog.
De trykte billeder var farvemæssigt langt fra originalerne. Efter henvendelse fik jeg at vide, at det var mine billeder, der var problemet. Men jeg har tidligere trykt billederne, og har ikke haft samme problem... Efter anden henvendelse fik jeg følgende besked: "Som vi allerede skrev til dig den 22.12.2013" - og herefter blot en gentagelse af tidligere mail.
Det er ganske enkelt skuffende.
Se også anmeldelser under pixum.dk.
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Excellent quality but customer service needs an overhaul

We all make mistakes and I made a mistake by sending an unedited print to Pixum for printing. The two photos I had on my desktop were similar and it was my fault that I clicked on the unedited one for sending. I noticed it immediately after I sent it and quickly emailed them to tell them of my mistake. I got an email back the next day to say once you send the order it cannot be cancelled. I would imagine local trading standards would have something to say about that. Fortunately, it was only 22 pence but it could have been a more expensive canvas etc. Therefore beware, make 100% sure you send the correct images or you will still be charged. Apart from that the quality of the product is very good
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EXTRA EXCELLENT SERVICE, BEST AND PERFECT IS THE WORD FOR REPUTABLE PIXUM

WOWWWW WOWW WOWW, I am extremely happy with this wonderful and excellent reputable organisation. they are so wonderful and extremely reliable. i so love them and there excellent customer service. Pixum is about making customer hapyy and putting smiles on their faces with their great excellent customer service, value for money and excellent services. This company has made me and my family happy and i would recommend them over and over and over and over and over...........................Again. I really love PIXUM. its simply the very best for service, Job, excellent result and lots more.. Petronise PIXUm today, relax and await a result that will immediately bring a smile on your face. PIXUM you are the best. Thank you so much. you are a GENUIS and i love PIXUM so much.
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Excellent service

Ordered the prints on Saturday and they were delivered on Tuesday. Couldn't have been done any quicker. They were good quality and at a very reasonable price that was much cheaper than if I'd had them printed in town.
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Amazing quality and very good customer service

I ordered a photo book from Pixum and was delighted with the quality - but somehow the font on the title page was different from what I had ordered. Pixum immediately refunded my money and gave very clear instructions for me to re-order the book with the correct font! On both occasions, the book arrived very well packed and also well before the delivery date expected. I can't fault the people at Pixum and will recommend to all my friends. It is not only better quality than the one I ordered last year from Simply Photo - it was also cheaper - so overall a great product!. THANK YOU!
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WHOPPER

I'd never heard of the company or their service until I received a coupon with an ebay purchase. I was delighted as I've been building a collection of shots to get developed over the last couple of years. Even though I had a coupon for fifty free shots, since the price per shot was so low I decided to get more.

Swift delivery! Excellent communication between myself and Pixum. I look forward to getting more shots printed with pixum.
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Top quality in every way!

This was my third order with Pixum and, as usual, I cannot fault it. Three large Photobooks and one Poster print, all beautifully printed and delivered ahead of schedule. I had been told by a local printer that the photo was not high enough resolution to print at poster size, but my 60x90cm Pixum poster is crisp, sharp and perfect! I wouldn't go anywhere else now!
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Fantastic product and Swift delivery.

I have recently ordered an A3 acrilyic print. I spent a while comparing prices on the net and Pixum were offering a good price for this product. I read some of the reviews which seemed to vary. I was really impressed with the product, which arrived within the week. They had even managed to eradicate the smear that appeared on the original photo. I would definitely use this company again!
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Product quality good, customer relations abysmal.

I recently compiled and purchased a Pixum Album for my daughters wedding. It took me a year or so to get a the photos together and arrange them. When the book arrived a week or so after ordering I was horrified to discover that I had made an error with the date on the first page of the album. Then, on close inspection I found that this affected only the one page and that it could be easily removed and replaced by simply removing three screws. All that I needed was the first page reprinted and my problem would be solved.
I wrote to Pixum explaining what had happened, that I had made a human error and asked if they could kindly print me the first page with the error corrected. This was their response.

"I am very sorry but due to the standarized production process of our Pixum Photo Books it is not possible so reprint single pages.

Please do not hesitate to contact us again, should you have any further questions! "

I find it unbelievable that a company that can produce an album cannot reprint a single page. It may not be standard procedure but in the name of good customer relations, a wise and decent thing to do.
Needless to say I will not be dealing with Pixum again.
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Good pictures but software (win) currently not working

No picture uploading with current software (windows). Hotline is aware of this error but tries tor avoid telling you the truth. However, the 2nd level support will tell you about the work-arround.
Pictures and price is good.
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Very fast, high quality

Delighted with the excellent quality of the Photobook I ordered, and also very pleased with the fast delivery. I uploaded the order on Sunday afternoon and received it on Wednesday morning. The Photobook was well packaged, so that it arrived in perfect condition. Will use pixum again for sure.
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Never deal with Pixum ,awful customer service

After 2 months and i have not received the photo album that i ordered , trying to communicate with customer Service was a disaster the first 2 emails gave me a different answer and the third was after a week no answer , avoid to deal with this Monkeys.
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Quality exceeded my expectations

I was delighted with the excellent quality and the prompt dispatch in producing a souvenir calendar for a friend. Both exceeded my expectations.
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Over The Moon

I previously had a photobook published by another photo processing company but after receiving the one you have produced for me I will have to re-do it and send that one to your company. A big thank you for your excellent service and outstanding quality my book is fantastic could not wish for anything better. I will certainly use Pixum for future projects I have in mind.
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great service

had no problem at all with my order , the lead time was stated when I ordered them, and emails were replyed with quick responce, I would and have recomended spares2go to my friends.
Meny thanks
M Keane (Ireland)
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impressive quality and speedy dispatch

i worked for 12 months on a photographic nature diary which pixum printed for me. the photobook software worked well and uploading over 400 images without a hitch. the finished product was an impressive hard backed 130 glossy pages which did credit to my work input. everyone who has seen it agrees 'fantastic'. the cost might have appeared expensive but it only reflects the special quality of the book. i shall be ordering further copies.
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Really helpful customer service

After receiving 2 wonderful photobooks the third one I ordered arrived with some streaks on several left-hand pages which were not on the original photos. When I sent a photo to Pixum and explained the problem they reprinted the book and sent it to me at their expense, and were very helpful and friendly throughout the process. The new book was every bit as good as the previous ones.
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XL 30x30 Printed Photobook

I used the Pixum software to create a photobook of my son's wedding. It arrived yesterday and it is ABSOLUTELY FABULOUS!! I keep looking at it as I've never had such a beautifully printed book - and I've used a number of different services for photobooks. The quality of the printing is just incredible. Every page has been produced exactly as I designed it and the cover printing and binding is perfect. I chose to have the 'photopaper' pages and it's well worth the extra cost, they are more cardweight than paper with a lovely satin finish, and it gives the whole book a luxurious feel. I had to wait a little longer for delivery because Pixum do regular production line quality checks and they'd been dissatisfied with their first print of my book, so they reprinted. I was notified of this delay promptly by email and given a new delivery date - it arrived a day early. I have now ordered 2 more books from them, as a keen photographer print quality is important to me, so I will most certainly be using Pixum in the future.
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Square Photo Book linen cover

Fantastic customer service
My order was produced beyond my expectation, excellent quality

www.pixum.co.uk Details

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Write to: info@pixum.com
We live here: Cologne
Germany

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