I ordered some noise cancelling headphones from Planetgizmo after searching around online. Always slightly concerned when the cheapest place is somewhere I've not heard of, but after looking on here at reviews decided it was legit.
Ordered product, and was delivered in the timeframe stated during order process.
So I ordered a Conran Iphone dock, only to be told 24 hours later by PlanetGizmo that they didn't have it in stock, so they took the money from my account and now I have to wait for it to be put back into my bank account. Then I went on their site the following day and I was still able to order the same item (although it was I presume still out of stock), No message as to when or if they will get stock in... so all in all a waste of customers time...they can't even be bothered keeping their website up to date. AVOID!
I think my you review says very little really you only have to look at the star rating for this company or the myriad of reviews that follow below. It is a review though non the less so let share my experience with you.
The site is clean, clear and well presented. There are different payment options enough to please most and the prices are highly competitive, infact for the item I desired they offered the best price available. Factor in a discount if you pay via debit of 5% it just gets better and better.
Emailed throughout the whole process and they even make sure you have all the details by the close day (tracking codes etc).. The best is to come though...
Fast, erhh yes, just a bit!!
I know this is in small part to the excellent dpd here but needles to say that for just £4 I had my items at my door in under 24 hours, yip a whole our before thetime the time I had ordered them the previous day (I think that made sense).
I have to award this company 9.9 out of 10, why drop .1 of a mark, I just wish they carried a slightly wider portfolio, perhaps the schiit range of headphone amps or days but that's just me wanting my cake and eating it, not to mention a cherry on top.
Should you use them? Yes you would be mad not to. A free phone number from what I gather manned by helpfull informative staff. Hyper über fast delivery, clear straight to point emails with no fill and some of the best prices to be found. I would like to say to planet gizmo a genuine thank you for a hassle free v smooth experience...
Found the company from a Google search for a specific product. I was pleased with the ease in which I was able to place my order. Moreover, and what was especially helpful to me, was NEXT DAY delivery at a reasonable price!
5 stars if I receive my headphones tomorrow! (I couldn't find the cut-off time for next day delivery so I've got my fingers crossed order was placed in time.)
I am still waiting for my (delivery is at 3 o clock 26-11-2012) but can't wait to appreciate planet Gizmo for their customer care.As soon as I purchased the item from their website i got my confirmation letter and followed by dispatching information mail.What I really appreciate is the messages they sent to my email mentioning about the delivery date and further delivery arrangements.After that today they text me about the exact time of delivery so that I will know when my product is coming and i can arrange other works. I bought product from jessop's (the worst customer care ever) and other companies but nobody made feel comfortable and valuable like planet Gizmo did.These confirmation emails and text messages made me trust them.I will be purchasing my future products from planet Gizmo and wish them a great growth in their buisiness Thanks planet Gizmo
Initial bought a dension iPhone dock, which broke some 5 months later. Contacted planter gizmo who then advise me to send back at which they will send to the manufacturer. This they did for me, and send a brand new unit too me! Thanks for everything, saving me £85!
I cannot fault this company. In times of a recession they can be contacted free of charge by telephone and their free express delivery service is second to none. Oh! and excellent customer service as well!
called them up with queries and doubts of getting a product and was absolutely amazed with the professionalism and politeness of the person from the call centre! all doubts cleared and determined to get that product now! excellent service indeed (Y)
I purchased a H4N package, which was easily the best deal that I could find on-line. This was delivered to Ireland in just over 2 days from placing my order, Amazing.Also very quick to resond to a query I had. Highly recommended
Delighted with the friendliness and promptness of the service. The Zoom I ordered I needed by midday the following day, and it arrived before 9.00am, which is even better. No hesitation on recommending these guys fully. Five stars.
I can't recommend these folk enough, superb choice on the website at the best prices I can find. Ordered and Audyssey Dock which arrived promptly but then had problems with the switch. Within 3 days, a new one was delivered and swapped on my doorstep for the non functioning one. Just superb.
the good ordered where first class and delivered the day after ordering them. The company is a genuine first class one , A pleasure to deal with Quick to respond when asked questions. What more can you want ??
I have never dealt with a company who've been so helpful. I needed something urgently and they bent over backwards to help, and with a really personal service too. They took the time to call me and work through options in case the item didn't arrive on time. Price was good too. Could not fault them!
I worked in the Music Industry for 14 years doing exactly what this company was doing. So to get the service I did from this company was awesome, from my first phone call to the order being delivered the service was excellent. Cheers!
PlanetGizmo manage to provide that elusive combination, low prices, with high quality service. Finding reliable, professional online stores, with great prices, is difficult... add PlanetGizmo to your list of places that are exactly that. Definitely top of my list for future purchases, excellent.