Planet Gizmo reviews

Planet Gizmo reviews

Good
8.7
from 0 - 10
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62 Trustpilot review(s)
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The Stars reflect the service

Ordered a NAD Viso 1, after another company said it was out of stock and take 5 weeks to get. Planetgizmo sorted me right out, ordered saturday, delivered wednesday (after a 24hr delay by the delivery company). Customer service has been top throughout.

Highly recommend both the product and the company, now if only there was a loyalty discount.......
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Rosencross

Good Choice Of Mid Level Quality Audio Products.

Rosencross
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10/10

Outstanding, responsive and professional service. In terms of price (plus post-free service) and after-sales service, Plantgizmo are top class.

Tony Fell
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Do not honour their extended warranty

I bought a pair of beat by dre studio headphones back in january 2010 and by september 2010 they stopped working correctly. After numerous emails and phone calls no-one ever got back to me about replacing them. Absolutely appalling customer service. Im hindsight I should have paid extra for an extended warranty with some high street store than be left with a pair of faulty headphones with the false pretence that they would be covered for 2 years.
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Excellent international business

Great communication from Mr Robert Cooper, very fast shipping to France (2 days), very good package and better price I've found.
If only all web shops could be like this one...
Thank you.
Tristan
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Fantastic Customer Service

I purchased the Zoom H4n digital recorder, that i needed to have within 6 days due to filming commitments (my fault for leaving it so late). I contacted Planet Gizmo after i placed the order to let them know my predicament. They emailed me straight back to say there was a slight delay with the stock coming from Zoom, (which ordinarily would not have been a problem, but i needed the recorder ASAP) but they assured me i would receive it in time.
Over the next couple of days they kept in constant contact with me and even telephoned the evening the item was dispatched. I received the package the next day, which they assured me i would a few days before.
I am a very happy customer!
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Great site - great products & prices

Very easy site to navigate. Excellent selection of products.
...and as a bonus a really straightforward and trouble free on-line checkout process.
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Excellent service

All the items I have ordered from Planet Gizmo have arrived quickly, with no problems. Customer service is also excellent.
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Excellent Service

We ordered a digital recorder which was a great product at a great price and delivered really quickly. Great customer services too, really speedy response when we requested a copy invoice.
Mandy
Broadbent Studios
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Excellent service

My product was delivered very quickly. I had a problem with the remote control and it was replaced immediately with no quibble whatsoever.

Very pleased.
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Excellent service

Delivered in belgium within 2 days is very nice..
i did'nt receive any shipping info after my order, so i mailed the customer service and i had an almost immediate answer from Mr Robert Cooper with all the info and links to track the goods..

Very happy customer
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Excellent service

Excellent customer service. I asked a question before I purchased product got an almost immediate email answering my question. Item received very quickly, had a small problem which Planetgizmo sorted very quickly and kept me updated by email. Would definitely purchase from this company again and would recommend to friends too. Many thanks.
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Excellent Company

I rate this company with 5 Stars for the way they deal with any problem that may arise and refund swiftly with no problem whatsoever! Extremely professional in every aspect. I cannot praise this company enough and I shall definately buy from them in the future!
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Customer Service

I was, unfortunately, sent a faulty device. Despite this, I'm giving them a 5star rating which shows how well they dealt with my issues. I would definitely use planetgizmo again.
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Quick and professional

Fast and efficient service.
Helpful customer feedback and follow up.
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No delivery

Very bad: I bought two speakers. It seems it was attempted to deliver them at our house, but we were not at home at that moment. The delivery company did not leave a note. Ten days later I informed why it took so long and then the delivery company admitted they had lost the package and they adviced me to contact Planet Gizmo. So I mailed them (Which i had done before, to get some information) about 4 times, but there was no reply anymore at all.
So I contacted Paypal and in the end of that process Paypal gave me my money back.
It was quite unexpected because I had read good reviews of Planet Gizmo
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perfect service

few minutes after email enquiry got all answers.
best price
best terms of warranty
shipment to germany in warp speed

looking out for competitive dealer here in germany..... negative...

will buy again
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Excellence

I ordered a pair of Grado RS1i headphones late on a Friday, specifying Saturday delivery.
Planetgizmo contacted me shortly after to explain that I had ordered very close to their collection time, but they were doing their best to get the headphones to the courier.
They arrived early on the Saturday morning via DPD.
I was delighted, both with the headphones & Planetgizmo's above & beyond efforts to get them to me.
I will be recommending them to others.
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Excellent Service

Amazing Service from this company. The couriers had already been when I placed my order but they arranged for it to be sent by another courier at no extra charge. Would recommend this company to anyone.

Planetgizmo Details

About this company

UK Stockists of Audio, Media & GPS Equipment including Fatman, Edirol, Zoom, JBL, Roth Audio, Sennheiser and many more.

Visit Planet Gizmo

Contact information

Call us on: 0800 612 2150
We live here: United Kingdom

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