Ordered a NAD Viso 1, after another company said it was out of stock and take 5 weeks to get. Planetgizmo sorted me right out, ordered saturday, delivered wednesday (after a 24hr delay by the delivery company). Customer service has been top throughout.
Highly recommend both the product and the company, now if only there was a loyalty discount.......
I bought a pair of beat by dre studio headphones back in january 2010 and by september 2010 they stopped working correctly. After numerous emails and phone calls no-one ever got back to me about replacing them. Absolutely appalling customer service. Im hindsight I should have paid extra for an extended warranty with some high street store than be left with a pair of faulty headphones with the false pretence that they would be covered for 2 years.
I purchased the Zoom H4n digital recorder, that i needed to have within 6 days due to filming commitments (my fault for leaving it so late). I contacted Planet Gizmo after i placed the order to let them know my predicament. They emailed me straight back to say there was a slight delay with the stock coming from Zoom, (which ordinarily would not have been a problem, but i needed the recorder ASAP) but they assured me i would receive it in time. Over the next couple of days they kept in constant contact with me and even telephoned the evening the item was dispatched. I received the package the next day, which they assured me i would a few days before. I am a very happy customer!
We ordered a digital recorder which was a great product at a great price and delivered really quickly. Great customer services too, really speedy response when we requested a copy invoice. Mandy Broadbent Studios
Delivered in belgium within 2 days is very nice.. i did'nt receive any shipping info after my order, so i mailed the customer service and i had an almost immediate answer from Mr Robert Cooper with all the info and links to track the goods..
Excellent customer service. I asked a question before I purchased product got an almost immediate email answering my question. Item received very quickly, had a small problem which Planetgizmo sorted very quickly and kept me updated by email. Would definitely purchase from this company again and would recommend to friends too. Many thanks.
I rate this company with 5 Stars for the way they deal with any problem that may arise and refund swiftly with no problem whatsoever! Extremely professional in every aspect. I cannot praise this company enough and I shall definately buy from them in the future!
Very bad: I bought two speakers. It seems it was attempted to deliver them at our house, but we were not at home at that moment. The delivery company did not leave a note. Ten days later I informed why it took so long and then the delivery company admitted they had lost the package and they adviced me to contact Planet Gizmo. So I mailed them (Which i had done before, to get some information) about 4 times, but there was no reply anymore at all. So I contacted Paypal and in the end of that process Paypal gave me my money back. It was quite unexpected because I had read good reviews of Planet Gizmo
I ordered a pair of Grado RS1i headphones late on a Friday, specifying Saturday delivery. Planetgizmo contacted me shortly after to explain that I had ordered very close to their collection time, but they were doing their best to get the headphones to the courier. They arrived early on the Saturday morning via DPD. I was delighted, both with the headphones & Planetgizmo's above & beyond efforts to get them to me. I will be recommending them to others.
Amazing Service from this company. The couriers had already been when I placed my order but they arranged for it to be sent by another courier at no extra charge. Would recommend this company to anyone.