I ordered 100 bare root English Yew on 26th March with delivery promised by 7th April, they did not arrive. When I contacted Plantify I was informed they had not been sent. The plants were sent the next day and arrived 4 days later. I then discovered that only 52 plants were delivered, one of which was excessively small. Plantify charged me the full price for 100 plants and £27 in shipping (to Ireland) but never contacted me to inform me of the lower number of plants available. I am bitterly disappointed with the quality of customer service and I await a response and explanation as to why they have stolen money from me.
Excellent communication and the plants arrived when promised .... and they are fantastic, very good size, much bigger than expected, and very healthy. First time I have used this company, but will use them again and will be recommending them to my friends and family. So pleased, can't wait to see them flourishing in my garden.
So glad to have found the Plantify website when looking for Heucheras .What a choice and good sized, healthy plants at reasonable prices, I did try my local garden centre first but they didn't have the varieties I wanted. Ordering was easy, communication very good and I was amazed by the packaging some of which I've kept to use for eBay sales! Add to this the option to use PayPal and for me Plantify is just the bee's knees, the cat's whiskers or the dog's you know what.
In March I ordered 2 peonies, which arrived, beautifully packaged, but at that time were still dormant. Unfortunately, they 'remained that way', though I gave them 6 weeks, before writing to Plantify. Within what seemed only minutes a had an apologetic reply to my e-mail, plus another, advising me that replacements were on their way. When the plants arrived, they were of superior quality, really healthy and in bud, ready burst into bloom. Many thanks, plantify, I'll be back.
I ordered a plant, which was delivered in around 5 days. Good communication on the delivery. The plant was considerably larger than I expected. On auction sites, these plants were being sold for around £5 for 30cm height. The plant I received for £18 was around 1.5 metres in size, in good condition. happy with the service.
Good price, good delivery, but my plant " Day Lily" had fallen on it's side inside the box and all the leaves were broken and damaged, if this had not happened I think the plant would have been great value, I suspect it needed a bit of extra packaging between the plant and the box. Still the plant will survive and the leaves will grow back. Not much more I can add really.
I bought a Holly and it is simply beautiful and very healthy. The packing was exceptional and the plant survived the journey very well. I would have liked a option of a faster delivery however the company did deliver in the specified timescale - the communication was exceptional.
I ordered a penstemon from Plantify. It is one I had been looking for for a long time and could not find in any garden centre. Plantify had a huge stock of penstemons and delivered my order very quickly indeed. Theplant was a substantial size and was a very good price. I will certainly buy again.
We had a planting scheme completed for our patch by a professional, she was excellent and bamboozled us with Latin names - all great plants from the photos she had in the plan. Unfortunately I could not find many of them in garden centres around us, when I did they were hugely expensive. So to Plantify, type in the Latin, get the plant - fantastic not a penny spent on fuel driving round garden centres. I was slightly worried about the plants coming through the post but they arrived a couple of weeks ago, we planted them out and they are going great guns, vigorous, healthy and putting on new growth. This was a trial, we have 2 more big borders to plant up and I will definitely use Plantify as my first port of call.
Having bought my perennials from local often over priced garden centres, with limited choice, i decided to try Plantify. I was not disappointed, they have an excellent, wide range of plants. I have since gone back for more. Delivery estimates are accurate and customer service by phone is personable and extremely helpful. Highly recommended
Wide variety of plants to choose from. Shipping cost is excellent value, plants are very well packed up for postage...hours of fun undoing it all. I received healthy looking plants, which were a good size, with which I am very pleased. Recommended.
Plants arrived well packaged with no damage - one was in excellent condition, the other looked a bit shabby but it just might not have come into season yet. Often the size of mail order plants can be disappointing but I was pleasantly surprised by these for the price.
Omg, this company is the dogs.... Superb plants, healthy, raring to go and packaged so brilliantly took me ages to unpack them all, fresh as a daisy (although I didn't order daisies...) and no damage! Heating recommend......
Moved house recently to a rural property with a big but never landscaped garden.
Chose plantify in the first place for their wide range and sensible delivery charges. Have placed something like a dozen orders in the last 6 weeks, without checking probably 50+plants and a value between £1000-£1500.
The majority of the plants have been exceptional quality and some notably big at the price. In a couple of cases I'd impatiently ordered duplicates from Suttons and the difference in quality was night and day in favour of Plantify.
Couple of occasions Plantify's supplying nurseries have mislabled the variety incorrectly and on these two occasions correct replacements have been supplied without fuss.
Although I've placed all my orders online, for after-sales queries I've dealt in the main with Andrea and Susan who each seem to sincerely care about customer satisfaction.
I've placed another order today - shows I'm happy!
I would not hesitate in recommending this company and would definitely use them again.. The standard of the plants were brilliant and the packaging superb. I could not fault them and the delivery was super quick too.
I chose Plantify for their range and their reviews and I couldn't have chosen better. People often judge companies on things that go well but I think a better testament is how prepared they are to put things right. Plantify delivered in person on a Bank Holiday because Yodel had an issue. I could have kissed the man when he turned up as I was so impressed. The plants themselves were in fantastic condition and I wouldn't hesitate in using them again...absolutely brilliant service and quality...can't rate them highly enough.