5 Star customer service
In March I ordered 2 peonies, which arrived, beautifully packaged, but at that time were still dormant. Unfortunately, they 'remained that way', though I gave them 6 weeks, before writing to Plantify. Within what seemed only minutes a had an apologetic reply to my e-mail, plus another, advising me that replacements were on their way. When the plants arrived, they were of superior quality, really healthy and in bud, ready burst into bloom. Many thanks, plantify, I'll be back.