Poor Customer Service...do I have to give a star?
found useful by 1 person
I was using Play.com for over 4 years and I purchased 197 items over that time until they lost 5 items needed for Christmas despite ordering in early SEPTEMBER! I had to call Customer Service multiple times as I had been charged and after 2 months of going back and forth I was told I had to wait three weeks to report it lost from the day of despatch which was in December!...I was only refunded after multiple emails and calls in which I received terrible customer service speaking to people who clearly has no idea what was going on!! I have since been using Amazon with no problems at all and I would recommend their services above Play any day!